Ratings based on 274 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Nov 2024
Person at the desk was very knowlegble, nice with checking us in. Questions were answered with a smile.
Room cleaning person was very helpful with a smile.
Comment from Hotel Management
11 Nov 2024 by ops manager, Hotel Management
Thak you for taking the time to provide feedback. We would also like to thank you for staying with us and hope to see you again.
by A verified traveler
Posted 13 Oct 2024
Nice hotel with brewery next door
Comment from Hotel Management
14 Oct 2024 by Alyssa Jordan, Hotel Management
Hello Paul, Thank you for taking the time to review our property. I am glad you enjoyed the brewery next door.Thank you, Alyssa Jordan General Manager
by A verified traveler
Posted 13 Oct 2024
Very nice, like new condition. Will stay again!
Comment from Hotel Management
13 Oct 2024 by Op Manager, Hotel Management
We appreciate you staying with us and taking the time to provide feedback. We hope to see you again soon. Have a great day.
by A verified traveler
Posted 5 Oct 2024
Comment from Hotel Management
5 Oct 2024 by op manager, Hotel Management
Thank You for taking the time to stay with us and providing feedback on your recent stay.
by A verified traveler
Posted 30 Sep 2024
Did not get the room we reserved, we're not told of any changes to our reservation until after we were there in the wrong room and then where told that we got downgraded due to some one else that stayed there more often w egg l wanted our room. If i wanted to pay that much for a rebuke hotel room i would have got a room at different hotel
Comment from Hotel Management
1 Oct 2024 by Alyssa Jordan, Hotel Management
Dear Dan, Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent this experience from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.Sincerely,Alyssa JordanSales Manager/ AGMTownePlace Suites Dubuque Downtownajordan@kinseth.com5632584500
by A verified traveler
Posted 3 Sep 2024
Comment from Hotel Management
4 Sep 2024 by mari, Hotel Management
We thank you for staying with us and taking the time to rate us. We hope to see you again.
by A verified traveler
Posted 3 Sep 2024
Very modern and updated. The shower was my favorite amenity. Clean. Friendly staff. Couldnt ask for a better stay.
Comment from Hotel Management
4 Sep 2024 by kweb, Hotel Management
We are pleased to hear that you enjoyed your stay. We look forward to seeing you again.
by A verified traveler
Posted 3 Sep 2024
Loved the apartment style room, fridge and even a hot plate! Clean room!
Comment from Hotel Management
4 Sep 2024 by sandra, Hotel Management
We would like to thank you for staying with us and we hope to see you again.
by A verified traveler
Posted 23 Aug 2024
Loved the area of our stay!
Comment from Hotel Management
23 Aug 2024 by Amy Schwartz, Hotel Management
We appreciate your business and hope to see you again.
by A verified traveler
It’s an OK hotel but overpriced
Posted 10 Aug 2024 on HotelsFrom the outside this looks like an assisted living facility. At a minimum, it needs better signage to identify the hotel.
I asked for an extra pillow at check in but the clerk said they likely did not have any it she would have someone check but I never heard back from her or anyone else. The room was ok - very small but functional. For the price it was not worth it.
Comment from Hotel Management
11 Aug 2024 by Theresa Rodgers General Manager , Hotel Management
Pamela Thank you for taking the time to send a review. We appreciate your feedback
