Ratings based on 970 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Dec 2024
Staff was excellent.
Comment from Hotel Management
2 Jan 2025 by Hotel Management, Hotel Management
Thanks so much for choosing to stay with us, we would like for you to stay again.
by A verified traveler from Oak Forest
Posted 29 Dec 2024
Comment from Hotel Management
2 Jan 2025 by Hotel Management, Hotel Management
Thank you so much for choosing our hotel.
by A verified traveler
Posted 26 Dec 2024
The property itself was good. Room was clean, comfortable bed, fair price. However, it was very poor on service. We had towels for three yet we booked for four. We called to the front desk for towels and no towels were ever delivered. Before bed we called down asking for breakfast hours and were told open until 10. We arrived in the breakfast area at 9 and all food was removed, only to find out it actually ended at 9. Upon checking with the front desk for options, a discount, voucher for breakfast somewhere else, etc. no apology was offered, only that we were mistaken and it is a complimentary breakfast so no value could be offered back to us. Very frustrating and so sad to see this type of service these days. 30 years ago it would be unheard of to not have them apologizing and doing what they could to make it right. To top it off, as we were walking away from the front desk she had the audacity to offer a sarcastic Merry Christmas. There was not an ounce of true Merry Christmas in her statement, apparently feeling that we should be “grateful” for the circumstances. Just so, so sad. When will leadership in these businesses insist on customer service again as a priority?
Comment from Hotel Management
2 Jan 2025 by Hotel Management, Hotel Management
Our team would like to apologize for not exceeding your standards. We deeply regret that you were experiencing these inconveniences. Please allow us another chance to accommodate a better stay for you in the future.
by A verified traveler
Posted 16 Dec 2024
This is a very nice property, It was very busy on the weekend and I was there for travel. The room they put me in the first night was gorgeous. I had to stay another night because of weather but had already checked out. The next room I was put in was a king bed. Didn't like that one so much and I was supposed to have two queens. Not a big deal. Beside the fact there were so many kids and families there, the room was quiet. The front desk employees were wonderful and very helpful as I had an issue with this 3rd party booking. I've now learned it's better to book with the property so I don't have this same issue again. I enjoyed my stay and would book this property again.
Comment from Hotel Management
20 Dec 2024 by Hotel Management, Hotel Management
Thank you so much for staying with us, we are so happy to hear that you've enjoyed your stay at our hotel!
by A verified traveler
Posted 15 Dec 2024
It was very clean
Comment from Hotel Management
20 Dec 2024 by Hotel Management, Hotel Management
Thanks for choosing our hotel!
by A verified traveler
Posted 14 Dec 2024
So so so loud.
Comment from Hotel Management
15 Dec 2024 by Hotel Management, Hotel Management
Thanks for choosing to stay with us, our team would like to apologize for the noise and we hope this does not stop you from staying with us again.
by A verified traveler from Freeport
Posted 13 Dec 2024
Very nice property, great restaurant and clean rooms.
Comment from Hotel Management
15 Dec 2024 by Hotel Management, Hotel Management
Thank you so much for choosing to stay with us, we look forward to having you stay again!
by A verified traveler
Posted 9 Dec 2024
Just seams like that a lot of rules for the pool area, just alright now
Comment from Hotel Management
9 Dec 2024 by Hotel Management, Hotel Management
Thank you so much for staying with us, we appreciate you for choosing our hotel and we look forward to having you stay again.
by A verified traveler
Posted 8 Dec 2024
Enjoyed our stay. Staff pleasant, room clean and comfortable, breakfast ok, convenient location.
Comment from Hotel Management
9 Dec 2024 by Hotel Management, Hotel Management
Thank you so much for staying with us! We look forward to having you stay with us again.
by A verified traveler
Posted 3 Dec 2024
Comment from Hotel Management
4 Dec 2024 by Hotel Management, Hotel Management
Thank you for staying with us. We look forward to having you stay with us again.
