Ratings based on 255 Verified Reviews
3.6 Room cleanliness
3.7 Service & staff
3.5 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
Please please clean up the dead bugs in the bathroom, under the bed, and by the window sill. This place would have been lovely to stay at if it weren’t for the dead and still alive bugs everywhere.
by A verified traveler
Posted 15 Oct 2024
by A verified traveler
Posted 5 Oct 2024
The hotel management did not contact us when they are closing down due to the forest fire in the area. We showed up at the hotel and saw a notice on the door. We called the hotel and one of personnel said they will refund the money then hung up on us. We unable to connect again and have to scramble that evening to find a place to stay, but nothing is available at least 30 miles out; so we are ending sleep in the van in one of the hotel parking lot approx. 25 miles away from Lava Mountain Lodge hotel. It is unprofessional as part of hotel management run the business. Never want to come back again.
by A verified traveler from Ethridge
Posted 29 Sep 2024
Nice place in a beautiful area. Staff was very friendly. Had an excellent burger at the restaurant. Could use a little care, several light bulbs in the room flickered or were out. It was a bit far from GTNP, longer drive than I thought it would be but it worked out okay.
by A verified traveler
Posted 27 Sep 2024
There is no AC units no bathroom fan you had to go to the restaurant for ice
by A verified traveler
Posted 26 Sep 2024
by A verified traveler
Posted 22 Sep 2024
by A verified traveler
Posted 14 Sep 2024
by A verified traveler
Posted 10 Sep 2024
Forest fire changed our route to lodge 6hr. Lava lodge wouldn't refund money because we couldn't make it.
by A verified traveler
Posted 3 Sep 2024
We booked a night stay here and the hotel was inaccessible from either point of entry of the road it sits on due to the state closing the road for a forest fire. I called the hotel early the day of when I saw the warning on the GPS and they confirmed we could still access their hotel and the road was closed "a few miles up from them". We drove 20 miles towards the property only to find that the road was closed 16 miles before we could get to the hotel. Nothing changed on the DOT website for where the road was closed from the morning so the staff was just uninformed. I called again and told them there was no way to get to them and requested to cancel and refund. The staff wasn't super friendly or even empathetic. Customer service could have gone a long way here. They cancelled but refused a refund, which was mind bogglign considering they were inaccessable for another 24 hrs. No servies/stay were rendered and we're expected to pay? When hurricanes hit and businesses need to close, they don't still charge people services. Its the cost of doing business. Its unforunate a company is unwilling to do the right thing in these situations.
