Ratings based on 916 Verified Reviews
4.7 Room cleanliness
4.8 Service & staff
4.5 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Oct 2024
Comment from Hotel Management
29 Oct 2024 by Guest Services Manager, Hotel Management
Dear Micheal,We are very sorry to hear that you did not enjoy your stay with us as all of us here at Staycity Dublin Castle thrive for guest satisfaction.I would ask that if you get the chance if you could let us know what areas we could work on as a hotel to make our guest stay and possibly your future stays more enjoyable we would really appreciate it!We hope to hear from you soon!Best Regards,Robyn Lawlor,Guest Service Manager.
by A verified traveler
Posted 19 Oct 2024
I had an amazing stay at this hotel. Front desk were very warm and welcoming. I had an issue with my water not heating up quickly and they quickly sent someone to fix it. It got better but I think it still needs to be looked at again. But I will definitely return to this hotel
Comment from Hotel Management
20 Oct 2024 by Guest Services Manager, Hotel Management
Dear Obianuju,We really appreciate your 5 star review and will be sure to share your comments with our staff! We are very sorry that you experienced and issue whilst staying with us but are happy that it all got sorted for you in a timely manner.We hope to see you again in the near future!Best Regards,Robyn Lawlor
by A verified traveler
Posted 15 Oct 2024
Comment from Hotel Management
17 Oct 2024 by Guest Services Manager, Hotel Management
Thank you Stephen for taking the time to leave your 5 star review.We are over the moon to hear that you have enjoyed you stay and we will most definitely be sharing this with our team as we really want our guest leaving our hotel happy and satisfied with everything.We hope to see you again in the near futureBest Regards,Robyn Lawlor.
by A verified traveler from Hercules
Posted 14 Oct 2024
As far as the hotel itself and the grounds, I really enjoyed the location and cleanliness of the hotel. It’s very centralized yet far enough away from the attractions to get a good nights sleep.
As far as the staff is concerned they were friendly, professional and helpful in every way and I really enjoyed chatting with them most. Very nice people.
Comment from Hotel Management
17 Oct 2024 by Guest Services Manager, Hotel Management
Dear Matthew,We are over the moon that you really enjoyed your stay with us and thank you for sharing your fantastic 5 star review as this is what our staff strives for which is the best possible stay for our guests!If you plan on staying with us again please get in contact with us directly so we can make your stay even more pleasant!Best Regards,Robyn Lawlor
by A verified traveler
Posted 6 Oct 2024
Comment from Hotel Management
6 Oct 2024 by Robyn, Hotel Management
Thank you Laura for taking the time to leave us a review of your stay, we are sorry that we did not meet your expectations so please if there is anything we can improve on please let us know for future stays, Thank you for your stay !
by A verified traveler
Posted 29 Sep 2024
Comment from Hotel Management
30 Sep 2024 by Robyn, Hotel Management
Thank you so much Heidi for you 5/5 review, we really appreciate this and will be sure to share it with the rest of our team!
by A verified traveler
Posted 25 Sep 2024
Comment from Hotel Management
27 Sep 2024 by Robyn, Hotel Management
We are sorry that you didn't find your stay pleasant Jose, please if there is anything we can do to improve any future stays let us know!
by A verified traveler
Posted 20 Sep 2024
Great place to stay especially if you are going to cook some of your own meals. Great mini kitchen!
Comment from Hotel Management
23 Sep 2024 by Robyn, Hotel Management
Thank you Melanie for your feedback and we are so happy that you enjoyed one of the features of the room, We hope to see you again very soon!
by A verified traveler
Posted 7 Sep 2024
Comment from Hotel Management
23 Sep 2024 by Robyn, Hotel Management
Thank you Alison for the review, we are happy that you were satisfied with your stay and we hope to see you again very soon!
by A verified traveler
Posted 2 Sep 2024
Amazing friendly and heldpful staff . They had an issue with some of the rooms and we needed to be transferred. They arranged for a free taxi to a nearby staycity and free breakfast for us. Sometimes things go wrong and this hotel showed amazing customer service in how they handled jt, taking awesome care of us and bending over backwards to make things right.
The new staycity had great modern rooms, with lovely kitchen facility in the rooms. Very comfy bed. Second time staying in this chain and will now specifically look for them in Europe.
Comment from Hotel Management
23 Sep 2024 by Robyn, Hotel Management
Hi Henriette,Firstly we would like to apologize for any issues with your stay and we are so happy that it all got resolved in the end and that you found our team helpful I will be sure to share this news with them.We really hope to see you again in the near future!
