Ratings based on 978 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler from COMMACK
Posted 5 Jan 2025
Good
Comment from Hotel Management
6 Jan 2025 by Sachin Fernando, Hotel Management
Thanks for staying with us. We appreciate your feedback!
by A verified traveler
Posted 31 Dec 2024
Amazing staff, very clean rooms, hot tub and pool were excellent.
Comment from Hotel Management
2 Jan 2025 by Sachin Fernando, Hotel Management
Thanks for staying with us. We appreciate your feedback!
by A verified traveler
Posted 9 Dec 2024
I was quite disappointed with my stay here, for the money it costs I wouldn't say it was worth it. Also be aware, I paid part before I arrived and was meant to pay the rest on arrival. The hotel have ended up charging me the other half PLUS the cost of the entire stay and still have not got back to me regarding a refund for the stay that I have over paid. When we went to the bar, the staff were slow and forgot about or meals and did not bring them out. Once we asked where our meals were, they apologised but said we could only have a selected few meals off the menu at the point the kitchen was closing as the food took so long. Overall I am really disappointed and even more upset that I have essentially been charged twice for the same hotel room and no one is assisting me in the refund.
by A verified traveler
Posted 1 Dec 2024
Great hotel all round. Hight recommend.
Comment from Hotel Management
3 Dec 2024 by Sachin Fernando/ Reservations Coordinator, Hotel Management
Thanks for staying with us. We appreciate your feedback!
by A verified traveler
Posted 12 Nov 2024
On the website it says there is a free shuttle service for guests to and from the airport and that is not true.
Comment from Hotel Management
12 Nov 2024 by Sachin Fernando, Hotel Management
Hi Misty,Thank you for bringing this to our attention. I’m sorry for any misunderstanding about the shuttle service. Unfortunately, we don’t offer a free airport shuttle service, and we have reviewed our website to ensure all information is accurate. We appreciate you choosing our hotel, and if there’s anything we can assist you with in the future, including arranging a taxi to any location, please don’t hesitate to reach out.Kind regards,Sachin Fernando/ Reservations Coordinator.
by A verified traveler
Posted 11 Nov 2024
The staff at reception and the cleaning crew were fantastic but my only complaint was with the bar staff, they were so slow to the point we left and went up the road to a small coffee shop.
Comment from Hotel Management
11 Nov 2024 by Sachin Fernando, Hotel Management
Hi Maroulla,Thank you for your feedback. We’re pleased to hear you were happy with our reception and cleaning staff, but we’re sorry to learn about the delay in bar service. We’re addressing this with our team to improve speed and efficiency.We appreciate your comments and hope to welcome you back for a smoother experience in the future.Kind regards,Sachin Fernando/ Reservations Coordinator.
by A verified traveler
Posted 22 Oct 2024
Location was excellent and easy to reach from west .. reception staff were so friendly to us .. highly recommend
Comment from Hotel Management
22 Oct 2024 by Sachin Fernando, Hotel Management
Thank you so much for your kind feedback! We're so pleased to hear that you enjoyed the hotel stay and that our reception team made you feel welcome. We truly appreciate your recommendation and look forward to welcoming you back!
by A verified traveler
Posted 13 Oct 2024 on Hotels
The Hotel was excellent - the only down side was the restaurant.
The menu was very limited for dinners and the personnel had difficulty with English
Comment from Hotel Management
14 Oct 2024 by Sachin Fernando, Hotel Management
Thank you for your kind words about the hotel! We're glad to hear you enjoyed your stay. We appreciate your feedback regarding the restaurant and will certainly take it into consideration as we work to improve our menu variety and ensure better communication in English. Your comments are invaluable in helping us enhance the overall guest experience. We hope to welcome you back soon!
by A verified traveler
Excellent stay
Posted 9 Oct 2024 on HotelsWe needed a pet friendly hotel with secure parking available 24 hours. The Hilton Kilmainham was perfectly located for us as we were coming into Dublin from the West of Ireland. The staff were friendly and made a fuss of our dog. We’d found finding pet friendly accommodation tricky in Ireland and the warm welcome was greatly appreciated. Also very handy for Phoenix Park.
Room very comfortable and spacious. Would definitely consider staying there again.
Comment from Hotel Management
9 Oct 2024 by Sachin Fernando, Hotel Management
Hi Juliet,Thank you so much for your kind feedback! We’re delighted to hear that you and your pet felt welcome and comfortable during your stay with us and thank you for the lovely photo of your pet. It’s great to know our location worked well for your trip, and we’re happy you enjoyed the spacious room and found it handy being close to Phoenix Park. We understand how challenging it can be to find pet-friendly places, so we’re really glad we could make things easier for you.We’d love to have you back anytime! Safe travels!Sachin FernandoReservations Coordinator
by A verified traveler
Posted 5 Oct 2024
Lovely comfortable hotel, convenient if you want to visit the gaol and remembrance gardens. However although Luas and bus stop a 10 minute walk away, I felt location was just too far out of town. The taxi charged us 80euros from the airport which is extortionate! So would like to see an airport minibus here if possible.
The bar and restaurant had a great selection of food and drink. The swimming pool was laughably small but it was nice bobbing about in the jacuzzi. Staff were pleasant and helpful. There is slight traffic noise from busy South Circular road nearby but all in all we had a comfortable stay.
Comment from Hotel Management
7 Oct 2024 by Sachin Fernando, Hotel Management
Thank you for your feedback! We're pleased to hear that you found our hotel comfortable and that you enjoyed the variety of options in our bar and restaurant. We appreciate your suggestion regarding an airport minibus service and will certainly consider it for the future. It's wonderful to know that our staff made your stay pleasant, and while we acknowledge the minor traffic noise, we're glad you had a relaxing visit overall. We hope to have the pleasure of welcoming you back again soon!
