Ratings based on 983 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Nov 2024
by A verified traveler
Posted 15 Nov 2024
We booked the hotel as it was close to surrounding amenities, Shopping, parks, bars. However, we did book a Queen & Double room, it was our honeymoon and we ended up staying in separate beds as the beds were smaller than what we booked but I was told it was the last room. The room view was of the hotel's recycling centre which was very noisy and disappointing, I woke up on the Saturday night at 4am to staff emptying glass into containers and then again at 6am to staff having chats outside the window. This happened a few times and was very disappointing, we kept the curtains closed for the entirety of our stay.
The only thing I will say is that the staff at Breakfast, Dinner and Bar were very helpful and attentive.
Swimming pool changing room was unhygienic and needs a clean and update, especially if hotel guests are expected to use the facilities. For a four star hotel and the price we paid I was a little disappointed, we'd had a long week after our wedding and I didn't feel like raising the issue at the checkout desk at the time, but now wish I did.
Comment from Hotel Management
16 Nov 2024 by Castleknock Hotel, Hotel Management
Hello Anna-Louise - Thank you for sharing your feedback and for choosing our hotel for such a special occasion. We sincerely apologize that some aspects of your stay did not meet your expectations. We’re pleased to hear that you found our staff at breakfast, dinner, and the bar helpful and attentive, and we’ll be sure to pass on your kind words to them. However, we regret any inconvenience caused during your stay and appreciate you bringing these matters to our attention. Your comments regarding the room and facilities will be taken seriously, as they help us improve and provide a better experience for our guests.We would love the opportunity to make things right for you. Please feel free to email us directly at Valentina.Ghadaladze@chcc.ie, so we can discuss your concerns further and ensure your next visit is exceptional.Kind regards,Castleknock Hotel
by A verified traveler
Posted 8 Nov 2024
by A verified traveler
Posted 3 Nov 2024
by A verified traveler
Posted 2 Nov 2024
The hotel was very busy with families/CHILDREN that could be unruly & loud in the lobby and at breakfast. Irish bank holiday & school vacation week. I therefore did not go near the pool as I had intended. Our room was nice but we overlooked the loading dock & experienced much noise early ~530am-730 every day. A definite drawback. We were not told at check in that the exit gate code changes every day.
Comment from Hotel Management
2 Nov 2024 by Castleknock Hotel, Hotel Management
Hello Marianne - Thank you for sharing your experience with us. We’re glad you enjoyed your room, though we're sorry to hear about the noise from the loading dock and the busy atmosphere during your stay. Bank holidays and school vacations can sometimes lead to a bustling environment, and we apologize if this impacted your ability to fully enjoy our facilities, especially the pool. We also appreciate your feedback regarding the exit gate code; we’ll ensure our team communicates this more clearly at check-in. Your comments are valuable as we work to improve our guests’ experiences, and we hope to welcome you back for a quieter and more relaxing stay in the future. Kind regards,Castleknock Hotel
by A verified traveler
Posted 26 Oct 2024
Had an amazing time at the hotel, the staff were polite & helpful and tge spa facilities were great
Comment from Hotel Management
29 Oct 2024 by Castleknock Hotel , Hotel Management
Hello Julia, Thank you so much for your wonderful feedback! We’re thrilled to hear you had an amazing stay and enjoyed our spa facilities. It’s also great to know our team made a positive impression with their service. We look forward to welcoming you back for another relaxing visit soon!Kind regards, Castleknock Hotel
by A verified traveler
Posted 25 Oct 2024
Loved the Mattress. Very comfortable.
Reception, Breakfast and Bar Staff all very helpful.
Breakfast was hectic due to weddings over the weekend of our stay, so not very restful on my special birthday treat.
Would advise contacting the hotel regarding what functions are on before booking.
Otherwise a lovely Hotel outside Dublin.
Comment from Hotel Management
26 Oct 2024 by Castleknock Hotel, Hotel Management
Hello Catherine - Thank you for sharing your experience with us! We’re delighted to hear that you loved the comfortable mattress and found our reception, breakfast, and bar staff helpful. We apologize for the busy breakfast environment during your birthday stay, and we appreciate your suggestion about checking for events in advance.We’re glad that, overall, you enjoyed the hotel, and we’d love to welcome you back for a more peaceful experience in the future.Kind regards,Castleknock Hotel
by A verified traveler
Posted 21 Oct 2024
The Castleknock hotel was a great place to stay when visiting Ireland for the first time. Friendly staff, great dining options, and a very comfortable room.
Comment from Hotel Management
26 Oct 2024 by Castleknock Hotel, Hotel Management
Hello Tyler -Thank you for choosing Castleknock Hotel for your first visit to Ireland! We’re thrilled that you enjoyed your stay, from the friendly staff and dining options to the comfort of your room.We hope to welcome you back on your next trip for another memorable experience!Kind regards,Castleknock Hotel
by A verified traveler
Posted 21 Oct 2024
The luxury king suite was clean, comfortable, and quiet. The property is beautiful and the staff were all happy and helpful.
It is not a walkable property, but it's an easy drive into Dublin.
I would definitely stay here again.
Comment from Hotel Management
26 Oct 2024 by Castleknock Hotel, Hotel Management
Hello Monte - Thank you for your lovely review! We’re delighted to hear that you enjoyed the comfort and quiet of the luxury king suite, as well as the beauty of our property and the helpfulness of our team. It’s great to know that our location provided easy access to Dublin.We look forward to welcoming you back for another wonderful stay!Kind regards,Castleknock Hotel
by A verified traveler
Posted 15 Oct 2024
The property and what they offer is great. The dinning was very disappointing. Friendly atmosphere is not really there. Spa was disappointing. .... Those things can be worked on. I will go back again, everything deserve a second chance. Access to transportation, close enough to Dublin Center and far enough from crowed.
Comment from Hotel Management
26 Oct 2024 by Castleknock Hotel, Hotel Management
Thank you for your honest feedback. We’re pleased to hear that you enjoyed the property and its convenient location close to Dublin’s city center. However, we’re sorry to learn that your dining and spa experiences didn’t meet expectations. Your feedback is valuable, and we’ll certainly use it to improve.We appreciate your willingness to give us a second chance, and we look forward to welcoming you back with an even better experience next time.Kind regards,Castleknock Hotel
