Ratings based on 891 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Dec 2024
by A verified traveler
Posted 10 Dec 2024
Rooms are super small. No one was available to help with bags or greet me upon arrival and direct me where to go. I had to ask for everything.
by A verified traveler
Posted 8 Dec 2024
Media One hotel is conveniently located to the Marina Walk. I checked in after 1 AM. I’ve did not like the room that was blocked for me in the night. Manager was super nice to accommodate me the next day to a higher floor, which made my stay very comfortable. He provided me and my husband, an exceptional customer service and I will definitely go back.
by A verified traveler from Markham
Posted 5 Dec 2024
by A verified traveler
Posted 2 Dec 2024
Very good
by A verified traveler
Posted 2 Dec 2024
Carpets were dirty and gave a mildew smell to the room. Rooms are extremely small for the price. Very low grade rooms and out of date
Comment from Hotel Management
2 Dec 2024 by Ahmed- Front Office manager, Hotel Management
We're truly sorry to hear that your experience fell short of expectations due to the room size, condition, and carpet cleanliness. This is not the standard we strive to maintain, and we deeply regret the inconvenience caused. Your comments are invaluable, and we are addressing these issues with our housekeeping and maintenance teams to ensure they are resolved promptly. We are also reviewing plans for updates to ensure our rooms provide the comfort and quality our guests deserve. We hope you’ll give us another chance to provide you with a better experience in the future.
by A verified traveler
Posted 26 Nov 2024
Comment from Hotel Management
2 Dec 2024 by Ahmed- Front Office manager, Hotel Management
Hi Shastra,Thank you for rating your stay 5/5 We’re thrilled to know you had such a fantastic experience and truly appreciate your support. We can’t wait to welcome you back for another amazing stay
by A verified traveler from Stanway
Posted 25 Nov 2024
Comment from Hotel Management
2 Dec 2024 by Ahmed- Front Office manager, Hotel Management
Hi James,Thank you for rating your stay 5/5 We’re thrilled to know you had such a fantastic experience and truly appreciate your support. We can’t wait to welcome you back for another amazing stay
by A verified traveler
Posted 10 Nov 2024
Great proactive communication from the front desk which was much appreciated.
Comment from Hotel Management
2 Dec 2024 by Ahmed- Front Office manager, Hotel Management
Hi Shana,Thank you for rating your stay 5/5 We’re thrilled to know you had such a fantastic experience and truly appreciate your support. We can’t wait to welcome you back for another amazing stay
by A verified traveler
Posted 9 Nov 2024
Would recommend this hotel for the location. Garden on the 8 was good happy hour between 4-8pm had a great atmosphere with sports and great music . Staff was very attentive. Our only problem was our fridge wasn’t working but we were supplied with ice every night very promptly.
Pool area was very chilled again great music. It is out of the sun but in our opinion that was a good thing
Comment from Hotel Management
2 Dec 2024 by Ahmed- Front Office manager, Hotel Management
Hi Carol,We’re delighted you enjoyed our convenient location, the lively atmosphere at Garden on 8, and the chilled vibes at the pool. It’s wonderful to hear our attentive team made your stay more enjoyable, promptly addressing the fridge issue with nightly ice service.We look forward to welcoming you back for another memorable stay.
