Ratings based on 515 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Nov 2024
Cool Location but far from the city - keep that in mind.
Comment from Hotel Management
21 Nov 2024 by Kashif , Hotel Management
Dear George, Here’s the revised reply:Thank you for the positive rating and your feedback! We're delighted you enjoyed the cool location of our hotel. While we are a bit farther from the city center, our unique setting on the Palm offers a tranquil escape with stunning views and exclusive experiences. For your convenience, we provide transportation options and recommendations to make accessing the city as seamless as possible. We look forward to welcoming you back soon!Kind regards,Kashif ShimajiriDirector of Quality Assurance
by A verified traveler from naples
Posted 9 Nov 2024
From the get go the room at a nearly $1K US a night had so many many things not working properly it was awful. It was a challenge to find correct lighting. Auto curtains did not work. The air conditioning did not get it cool enough and the smell of the room was awful. We should have moved the next day !!! What’s worse is we had attended a Halloween event and upon return had a major issue !!! A cab returned us to the hotel and requested 4 times the amount it had cost to get to the event. SCAM/FRAUD
The hotel only caused more problems now ever the front desk tried to help w/overall extremely poor attempt to correct or compensate. This could have easily been avoided had the security/front door been a lil brighter. He actually pushed me to pay the rate almost as if he was in on the scam !!!!
This issue is NOT RESOLVED w/the W trying to dismiss the actions even after review of camera trying to pass the blame !!!
My ancillary time for this issue is now into the hrs and they feel a small compensation of incidentals will suffice. THEY R WRONG !!
Comment from Hotel Management
18 Nov 2024 by Kashif, Hotel Management
Dear Andrew, Thank you for sharing your feedback. I am truly sorry to hear about the challenges you faced during your stay. We understand how frustrating this must have been and appreciate your patience as our team worked to address the issues.We strive to provide the best possible experience for our guests, and it is disappointing to learn that we fell short in your case. Please know that your concerns regarding the room conditions and the cab incident have been taken seriously. Our team has reviewed the situation thoroughly to prevent such occurrences in the future.While we regret that our initial efforts did not fully meet your expectations, we are committed to making things right. We value your feedback and would like to offer a more satisfactory resolution. Please contact me directly at [Your Contact Information] so we can discuss this further.Thank you for bringing these matters to our attention. We hope to have the opportunity to restore your faith in our services.Kind regards,Kashif Shimajiri
by A verified traveler
Posted 8 Nov 2024
Great experience, love the swanky vibe.
Comment from Hotel Management
9 Nov 2024 by Kashif , Hotel Management
Hello Tareq, Thank you for sharing your experience! and great review! We're thrilled you enjoyed the vibe, that is what we’re all about here at W Dubai – The Palm. We can’t wait to welcome you back for more memorable moments and vibrant experiences!Looking forward in welcoming you back soon. Kind regards,Kashif ShimajiriDirector of Quality Assurance
by A verified traveler
Posted 30 Oct 2024
Expected a seamless check in since they emailed us multiple times requesting our flight information and arrival times.
Booked a marvelous suite room and confirmed a 2pm arrival.
Arrived at check in at 2:15 they told us the previous guest checked out at noon and they needed 30 minutes to finish cleaning and gave us the keys to a regular room until ours was finished. No problem, and a nice gesture. An hour later, no call, so we call down to reception who tell us they will check and call back but should be less than 30 minutes. 2 hours later, call again with same answer. We are both jetlagged and tired and have reservations to a show and dinner downtown. Finally go downstairs and talk to someone new thankfully. She comes upstairs 10 minutes later with our suite keys and we rush upstairs to shower and change frantically to get ready for our show. Complete waste of paying for a suite since the 4 hour's of the day we wanted to spend enjoying it we couldn't. Which we wouldnt of minded as much if the receptionist didnt keep lying to us. Just tell us from the beginning it wont be ready for 4 hours not itll be 30 minutes over and over. As a guy its not a big deal for me. But my wife thought we would be changing rooms quickly sowas hesitant to unpack all her bags to find her dress and makeup and shoes and accessories only to repack everything. Turns out we could of.
Besides that the suite ( and temporary room) were nice. Most of the staff were friendly. Clean and very nice pool areas
Comment from Hotel Management
30 Oct 2024 by Kashif , Hotel Management
Dear Kevin,Thank you for sharing your experience. We’re truly sorry for the inconvenience you encountered with the check-in process, especially after providing your arrival details in advance. I understand how disappointing it must have been to wait after a long journey when all you wanted was to settle in and enjoy your suite before your evening plans.Please know that our team was doing everything possible to prepare your suite within the time promised, and we aimed to keep you updated with the latest information. It’s clear, though, that the repeated estimates caused more frustration, and for that, we apologize. Our goal was to make your arrival as smooth as possible, and we regret that our approach added any stress, particularly for your wife, who understandably wanted the convenience of a seamless start.Thank you for your patience and for recognizing our efforts in other areas of your stay. Your feedback will help us improve our communication, and we’d love the opportunity to welcome you back for a more relaxing and seamless experience.Kind regards,Kashif ShimajiriDirector of Quality Assurance
by A verified traveler
Posted 29 Oct 2024
Good staff specially Mr. Mina
Comment from Hotel Management
30 Oct 2024 by Kashif, Hotel Management
Dear Bisharah, Thank you so much for your fantastic review! Your positive feedback means a lot to our team, and it motivates us to keep delivering exceptional service.We're grateful to have had the opportunity to serve you, and we can't wait to welcome you back for another wonderful stay. If there's anything else we can do to make your future visits even better, please don't hesitate to let us know.Once again, thank you for choosing us and for sharing your positive experience. We look forward to seeing you again soon!Kind regards,Kashif Shimajiri Director of Quality Assurance
by A verified traveler
Posted 25 Oct 2024
I stayed at the W for my birthday celebrations with my best friend. It was the perfect girls trip with a great combination of party vibes but also luxury rest. We were hugely greatful for our room with the terrace that overlooked the pool. The breakfast staff were incredibly welcoming every morning and the food was of a very high standard with lots of choice. We’ll be returning to the W again and I would recommend anyone wanting a more adult friendly palm experience
Comment from Hotel Management
28 Oct 2024 by Kashif, Hotel Management
Dear Natalie, Thank you so much for choosing W Dubai – The Palm to celebrate your birthday! We’re thrilled to hear it was the perfect setting for your girls' trip, offering just the right mix of party vibes and luxury relaxation. It’s wonderful that you enjoyed the terrace room overlooking the pool – those views truly set the stage for an unforgettable stay!We’re also delighted that our breakfast team made your mornings memorable, and we’ll pass on your praise for the welcoming atmosphere and high-quality selections. Thank you for recommending us to those seeking an adult-friendly getaway on the Palm; we look forward to welcoming you and your friend back for more amazing experiences at the W.Kind regards,Kashif ShimajiriDirector of Quality Assurance
by A verified traveler from kuwait
Posted 24 Oct 2024
Great hotel
Comment from Hotel Management
25 Oct 2024 by Kashif, Hotel Management
Hello abdullah, Thank you so much for your fantastic review! Your positive feedback means a lot to our team, and it motivates us to keep delivering exceptional service.We're grateful to have had the opportunity to serve you, and we can't wait to welcome you back for another wonderful stay. If there's anything else we can do to make your future visits even better, please don't hesitate to let us know.Once again, thank you for choosing us and for sharing your positive experience. We look forward to seeing you again soon!Kind regards,Kashif Shimajiri Director of Quality Assurance
by A verified traveler
Posted 22 Oct 2024
Great stay. the pool and beach was fun and the food was really good. We at the buffets and at the restaurants. Was kid friendly but also felt hip for young parents. Akira the Japanese restaurant was so nice to us and accommodated our two little kids while allow us parents to have a fine dining experience.
Comment from Hotel Management
25 Oct 2024 by Kashif, Hotel Management
Hello Daniel, Thank you for taking the time to share your wonderful experience with us! We're thrilled to hear that you had such a great stay and that you enjoyed our pool, beach, and dining options. It's fantastic to know that both the buffets and restaurants offered a variety that pleased everyone in your family.We’re especially delighted that your visit to Akira was a highlight and that our team was able to create a balance between accommodating your little ones while giving you a fine dining experience as parents. Our goal is always to provide a welcoming environment for families, while keeping it vibrant and enjoyable for everyone, and it's great to know you felt that!We hope to welcome you and your family back soon for more memorable moments!Kind regards,Kashif ShimajiriDirector of Quality Assurance
by A verified traveler
Posted 20 Oct 2024
The facility is amazing. The concierge service should be improved since this is the W
Comment from Hotel Management
21 Oct 2024 by Kashif, Hotel Management
Dear Naser, Thank you for your kind words about our facilities! We're delighted to know you enjoyed your stay.We also appreciate your honest feedback regarding the concierge service. At W, we strive to offer a truly elevated experience, and your comments help us identify areas where we can improve. Rest assured, we will review this closely to ensure our service reflects the high standards you expect from us.We hope to have the opportunity to welcome you back and exceed your expectations.Kind regards,Kashif ShimajiriDirector of Quality Assurance
by A verified traveler
Posted 15 Oct 2024
The food was the best! Very good service too. Lovely staff.
Comment from Hotel Management
16 Oct 2024 by Kashif, Hotel Management
Dear Steven, Thank you so much for your fantastic review! Your positive feedback means a lot to our team, and it motivates us to keep delivering exceptional service.We're grateful to have had the opportunity to serve you, and we can't wait to welcome you back for another wonderful stay. If there's anything else we can do to make your future visits even better, please don't hesitate to let us know.Once again, thank you for choosing us and for sharing your positive experience. We look forward to seeing you again soon!Kind regards,Kashif Shimajiri Director of Quality Assurance
