Ratings based on 979 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from Nabeul
Posted 22 Oct 2024
Comment from Hotel Management
28 Oct 2024 by Karam, Hotel Management
Dear Walid,We truly appreciate your positive feedback and are thrilled to know from your rating that you had a pleasant experience with us. Many thanks indeed and we look forward to welcoming you again very soon.Sincerely,Karam AL MordaaExecutive Assistant Manager
by A verified traveler
Posted 21 Oct 2024
Comment from Hotel Management
28 Oct 2024 by Karam, Hotel Management
Dear Medi,Thank you for staying with us and for taking the time to share your experience following your recent stay.We strive to make each stay as enjoyable as possible and based on your rating it shows that you had a less satisfactory experience. In this regard, please accept our sincere apologies as we fell short of our goal. Please feel free to contact me directly at info.vocodubai@ihg.com if you have any suggestions for improvement that could have perhaps helped you score us better.We hope we will have the opportunity to welcome you back and provide you with a positively memorable voco experience.Sincerely,Karam AL MordaaExecutive Assistant Manager
by A verified traveler
Posted 19 Sep 2024
Great hotel with friendly and professional staff. Breakfast buffet is excellent and the view from the 49th bar is the best. Really convenient for the public transport, just a short walk from the hotel that provides great access to the wonderful sights of Dubai.
by A verified traveler from Boston
Posted 18 Sep 2024
by A verified traveler
Posted 16 Sep 2024
Pleasant stay, nice friendly staff
Comment from Hotel Management
17 Sep 2024 by Karam, Hotel Management
Dear Ehsan,Thank you for taking the time to review your stay with us.We do take pride in catering to our guests’ needs the best way we can as customer service is everything to us and it’s very rewarding to hear that you fully enjoyed your stay with us.Many thanks indeed and we look forward to welcoming you again very soon.Sincerely,Karam Al MordaaExecutive Assistant Manager
by A verified traveler
Posted 15 Sep 2024
Brilliant hotel with amazing service, I will definitely be returning to stay with VOCO in the future
Comment from Hotel Management
16 Sep 2024 by Karam, Hotel Management
Dear Danish,Thank you for your feedback on your recent stay at voco Dubai.We strive to provide a full-value experience for our valued guests and we are delighted that we have delivered this commitment while you were staying with us.We wish to host you again in the future and provide you with another top-notch stay at our hotel.Sincerely,Karam AL MordaaExecutive Assistant Manager
by A verified traveler
Posted 15 Aug 2024 on Hotels
Comment from Hotel Management
16 Sep 2024 by Karam, Hotel Management
Dear Kun,We’re very appreciative of your positive rating of our hotel. We do take pride in catering to our guests’ needs the best way we can as customer service is everything to us and it’s very rewarding to know from your rating that you had a great experience with us. Many thanks indeed and we look forward to welcoming you again very soon.Sincerely,Karam AL MordaaExecutive Assistant Manager
by A verified traveler
Nope to voco hotel
Posted 4 Aug 2024 on HotelsFrom arrival we felt unwelcomed to the establishment. We waited for 10 minutes holding all of our bags until someone finally offered assistance. We stood for 20 minutes waiting for registration and over 45 minutes for the entire check-in.
When we got to the room it smelled bad like a wet dog and many things in the room were not working. The bed is uncomfortable and the extra bed was unusable because it was hard and with springs.
The property is outdated and offers nothing special to draw people other than unsuspecting first-time guests.
We booked a Club Suite and were told on check-in that we were receiving an "upgraded" room option, despite being placed in a lower room option than booked.
We have stayed in Dubai hotels for over 16 years and this stay ranks at the bottom of the list for overall and specific service, quality, and amenities.
Comment from Hotel Management
27 Aug 2024 by Karam, Hotel Management
Dear Lisa,Thank you for taking the time to tell us about your experience following your recent visit to voco Dubai.However, I was disappointed to read your comments regarding the shortfall in our service, and I apologize for the unacceptable service levels. Thank you for bringing this to our attention and please be assured that we value all our guests' feedback to be of utmost importance and will ensure that necessary corrective measures are taken accordingly to make sure that similar service shortfalls will not recur. If you will provide us with the opportunity to earn back your trust and accommodate you, I would be very happy to assist you personally and see to it that you enjoy the experience that so many of our guests have grown so fond of.Sincerely,Karam Al MordaaExecutive Assistant Manager
by A verified traveler
Posted 25 Jul 2024 on Hotels
Very good
Comment from Hotel Management
26 Jul 2024 by Karam Al Mordaa, Hotel Management
Dear Guest,We’re very appreciative of your positive rating of our hotel. We do take pride in catering to our guests’ needs the best way we can as customer service is everything to us and it’s very rewarding to know from your rating that you had a pleasant experience with us. Many thanks indeed and we look forward to welcoming you again very soon.Sincerely,Karam AL MordaaExecutive Assistant Manager
by A verified traveler
Posted 24 Jul 2024 on Hotels
Comment from Hotel Management
25 Jul 2024 by Sabri , Hotel Management
Thank you for taking the time to share your feedback about your recent stay at voco Dubai. We are deeply sorry to hear that your experience did not meet your expectations and that you rated us 2 out of 10.We strive to provide all our guests with a comfortable and enjoyable stay, and we regret that we fell short in your case. Your comments are very important to us, and we would like to understand more about the issues you faced during your visit.If you could provide us with more details about what went wrong, we would greatly appreciate it. This information will help us address any shortcomings and improve our services for future guests. You can reach out to us directly at [your contact information].Once again, we apologize for any inconvenience you experienced and hope to have the opportunity to make it right in the future.Best regards,Sabri ChouaibFront Office Managervoco Dubai
