Ratings based on 800 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Jul 2024 on CheapTickets
Very bad reception stuff
Comment from Hotel Management
30 Jul 2024 by VR, Hotel Management
Dear Valued Guest,Firstly, let me thank you for choosing to stay at Villa Rotana on your recent stay to Dubai. Sorry to hear you had such a disappointing experience with us, and I assure you that all necessary steps are being taken to ensure improvement.Yours sincerely, Ulrich HoffmeisterGeneral Manager
by A verified traveler
Posted 20 Jul 2024 on Hotels
Comment from Hotel Management
30 Jul 2024 by VR, Hotel Management
Dear Valued Guest,Thank you very much for your review on Expedia.I am glad to read your wonderful comments regarding your experience. Your feedback and ratings are important to us as these will assist us to ensure we exceed our guests' expectations.Thank you for your kind feedback and we look forward to welcoming you back at Villa Rotana.Best regards,Ulrich HoffmeisterGeneral Manager
by A verified traveler
Posted 15 Jul 2024
Friendly staff and clean
Comment from Hotel Management
15 Jul 2024 by VR, Hotel Management
Dear Valued Guest,Thank you very much for staying at Villa Rotana and for rating us following your stay. We really appreciate your rating and comment which will assist us to continuously strive to improve our services and facilities. We hope you have the opportunity of staying with us again at Villa Rotana in the near future.Yours sincerely,Ulrich HoffmeisterGeneral Manager
by A verified traveler
Posted 12 Jun 2024 on Hotels
Comment from Hotel Management
24 Jun 2024 by VR, Hotel Management
Dear Valued Guest,Thank you very much for your review on Expedia.I am glad to read your wonderful comments regarding your experience. Your feedback and ratings are important to us as these will assist us to ensure we exceed our guests' expectations.Thank you for your kind feedback and we look forward to welcoming you back at Villa Rotana.Best regards,Ulrich HoffmeisterGeneral Manager
by A verified traveler
Posted 17 Mar 2024 on Hotels
Comment from Hotel Management
21 Mar 2024 by VR, Hotel Management
Dear Valued Guest,Thank you very much for staying at Villa Rotana and for rating us following your stay. We really appreciate your rating which will assist us to continuously strive to improve our services and facilities. We hope you have the opportunity of staying with us again at Villa Rotana in the near future.Yours sincerely,Ulrich HoffmeisterGeneral Manager
by A verified traveler
Posted 8 Mar 2024
The hotel is clean, conveniently located, and the area is very safe. We had a suite with Burj view and really enjoyed it. Abdul was kind and pleasant. He was always there to help us with our needs. We only interacted with Atif briefly, but really appreciate his help with our transportation needs.
Comment from Hotel Management
11 Mar 2024 by VR, Hotel Management
Dear Valued Guest,Thank you for sharing your feedback on Expedia.It is always rewarding to receive such praise regarding our products and services. Compliments like yours keep us all very motivated in creating an amazing experience for our guests.The whole team looks forward to welcoming you back soon.Best regards,Ulrich HoffmeisterGeneral Manager
by A verified traveler
Villa Rotana
Posted 7 Feb 2024 on HotelsReally basic amenities across all over, room, restaurant, etc.
Definitely needs freshening up.
Also, they should mention they serve no alcohol at all at the property, not even at the restaurant, as it is a "dry hotel".
Comment from Hotel Management
12 Feb 2024 by VR, Hotel Management
Dear Valued Guest,Thank you very much for your review on Hotels.comI am glad to read your wonderful comments regarding your experience. Your feedback and ratings are important to us as these will assist us to ensure we exceed our guests' expectations.Thank you for your kind feedback and we look forward to welcoming you back at Villa Rotana.Best regards,Ulrich HoffmeisterGeneral Manager
by A verified traveler
Posted 4 Feb 2024
Comment from Hotel Management
12 Feb 2024 by VR, Hotel Management
Dear Valued Guest,Thank you very much for your review on Expedia.I am glad to read your wonderful comments regarding your experience. Your feedback and ratings are important to us as these will assist us to ensure we exceed our guests' expectations.Thank you for your kind feedback and we look forward to welcoming you back at Villa Rotana.Best regards,Ulrich HoffmeisterGeneral Manager
by A verified traveler
Posted 28 Jan 2024
The staff at the Villa Rotana were lovely, very friendly and answered all our questions. We arrived at the hotel 6 hours before our check in time and the staff managed to get the room ready for us so we could rest. The hotel was clean and very well maintained. I would definitely recommend the Villa Rotana to family and friends and I look forward to staying there again in the future.
Comment from Hotel Management
31 Jan 2024 by VR, Hotel Management
Dear Valued Guest,Thank you for sharing your feedback on Expedia.At (Hotel name), we strive to offer the best experiences for our guests and I am happy to learn that our efforts had reflected on your recent visit. I will ensure that your positive feedback is passed on to the team. We look forward to hosting you again.Best regards,Ulrich HoffmeisterGeneral Manager
by A verified traveler from Miami
Posted 25 Jan 2024
After browsing over a myriad of hotels in Dubai and choosing Villa Rotana solely on the reviews, I'm glad that I did. Exceptional place through and through, everyone in the hotel will go above and beyond to make sure you feel welcomed and treat you as family.
All the facilities at the hotel are top notch, clean and well taken care of. Breakfast is amazing. Parking garage is secure and has plenty of room. There is also a supermarket a block away in case there is anything you need.
Location is fantastic, close enough to move around fairly easy and, at the same time, far away from all the hustle and bustle. We rented a car which I highly recommend if you go to Dubai, although traffic is completely crazy, but if that is not your thing, the metro station is about a block away, same as the bus stop.
There was a little faux pas on Expedia's end where they only let the hotel know of my booking the same day in the morning, even though I had booked my trip for about 2 weeks, but no big deal, the guys at the front desk quickly sorted everything out and we didn't waste a minute.
Big shout out to all the staff at the hotel and especially to Usman who promptly kept our room ready and clean every morning with a big smile!
I will be returning to Dubai and it's safe to say that Villa Rotana will be my only option.
Comment from Hotel Management
31 Jan 2024 by VR, Hotel Management
Dear Valued Guest,Thank you for sharing your feedback on Expedia.It is always rewarding to receive such praise regarding our products and services. Compliments like yours keep us all very motivated in creating an amazing experience for our guests.The whole team looks forward to welcoming you back soon.Best regards,Ulrich HoffmeisterGeneral Manager
