Ratings based on 802 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jan 2025
Staff are kind and very helpful. However,, Aminities do need renovation, Small things like room water kettle, shower heads are rusty which was unpleasant experience for me.
Facility does not offer plastic bottled water and they offer refilled glass bottle. To me that is not preferable due to hygiene concerns and water source safety.
Comment from Hotel Management
2 Jan 2025 by Ahmed Mokhtar, Hotel Management
Dear Tahany, Thank you for taking the time to share your feedback on your recent stay with us at Two Seasons Hotel. We appreciate your kind words about our staff and their helpfulness. We sincerely apologize for any inconvenience caused by the condition of the room amenities. We are continuously working on improving our facilities and your feedback regarding the kettle and shower heads will be shared with our maintenance team for necessary upgrades. Regarding the bottled water, we offer refilled glass bottles as part of our commitment to sustainability and reducing plastic waste. We understand your concern about hygiene and water source safety, and we assure you that our refilling process adheres to the highest hygiene standards and the water source is regularly tested and meets all safety regulations. We value your feedback and hope to have the opportunity to welcome you back to our hotel in the future and provide you with a more enjoyable experience.
by A verified traveler from Novi
Posted 25 Dec 2024
Comment from Hotel Management
26 Dec 2024 by Ahmed Mokhtar, Hotel Management
Dear Mohammed, Thank you for sharing your feedback about your recent stay at the Two Seasons Hotel. We appreciate you taking the time to rate your experience. We hope to welcome you back soon.
by A verified traveler
Posted 23 Dec 2024
Comment from Hotel Management
23 Dec 2024 by Ahmed Mokhtar, Hotel Management
Dear Valued Guest, Thank you for sharing your positive experience at Two Seasons Hotel & Apartments. We hope to have the opportunity to welcome you back to Two Seasons Hotel & Apartments in the future.
by A verified traveler
Posted 17 Dec 2024
Good
Comment from Hotel Management
22 Dec 2024 by Ahmed Mokhtar, Hotel Management
Dear Yusif, Thank you for your feedback. We appreciate you taking the time to share your experience. We hope to have the opportunity to welcome you back in the future.
by A verified traveler from Novi
Posted 5 Dec 2024
Good hotel but balcony need some more privacy
Comment from Hotel Management
5 Dec 2024 by Ahmed Mokhtar, Hotel Management
Dear Mohammed, Thank you for your feedback. We appreciate you taking the time to share your experience. We're glad you enjoyed your stay, and we'll certainly take your suggestion about balcony privacy into consideration. We strive to continuously improve our guest experience, and your feedback is valuable in helping us achieve that goal.We hope to have the opportunity to welcome you back in the future.
by A verified traveler
Posted 29 Nov 2024
Comment from Hotel Management
30 Nov 2024 by Ahmed Mokhtar, Hotel Management
Dear Mussa, Thank you for your 5-star review . We are thrilled to hear that you had such a positive experience at Two Seasons Hotel. Your satisfaction is our top priority, and we're delighted to know we met your expectations. We look forward to welcoming you back again soon.
by A verified traveler
Posted 29 Nov 2024
Comment from Hotel Management
29 Nov 2024 by Ahmed Mokhtar , Hotel Management
Dear Pelin, Thank you for your kind words and positive feedback about your experience at Two Seasons Hotel. We are delighted to know that you had a pleasant stay with us. Your satisfaction is our top priority, and we look forward to welcoming you back in the future for another enjoyable stay.
by A verified traveler
Posted 26 Nov 2024
Comment from Hotel Management
29 Nov 2024 by Ahmed Mokhtar , Hotel Management
Dear Sania, Thank you for your kind words and positive feedback about your experience at Two Seasons Hotel. We are delighted to know that you had a pleasant stay with us. Your satisfaction is our top priority, and we look forward to welcoming you back in the future for another enjoyable stay.
by A verified traveler
Posted 10 Nov 2024
Great trip to dubai overall! Thanks
Comment from Hotel Management
11 Nov 2024 by Ahmed Mokhtar, Hotel Management
Dear Giuseppe, Thank you for sharing your positive feedback about your trip to Dubai! We're thrilled to hear that you enjoyed your time here.We hope to welcome you back to Dubai in the future!
by A verified traveler
Posted 13 Oct 2024
Comment from Hotel Management
14 Oct 2024 by Ahmed Mokhtar, Hotel Management
Dear Valued Guest , Thank you for your excellent review! We're thrilled to hear that you had a wonderful experience at Two Seasons Hotel and Apartments. Your satisfaction means the world to us. We hope to see you again soon!
