Ratings based on 105 Verified Reviews
3.8 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Nov 2020 on Hotels
Comment from Hotel Management
15 Nov 2020 by Reservations, Hotel Management
Dear Valued Guest,
Greetings!!
Thank you very much for your feedback and we hope to host you again.
Best Regards
by A verified traveler
Posted 9 Aug 2020 on Hotels
by A verified traveler
We pay more and get less!!!
Posted 18 Dec 2019 on HotelsHotel Apartments was good locations and staff very good. But the TV not working and very small one .the hotel need some service inside the room and yhe smiles very bad inside rooms.
Most important not the windows very bad QUALITY BECAUSE YOU CAN HEAR ALL NOISES FROM OUTSIDE THE STREET.
Comment from Hotel Management
21 Dec 2019 by Montaser, Hotel Management
Dear Amer,
Thank you for taking the time to share your feedback.
It is a regret to know that your experience with us was not to your expectations. Our aim is to provide the quality product and services to our guests and we apologize that this was not met during your stay. Kindly be assured your concerns have been taken onboard to ensure similar situation do not happen again.
We do hope that we will have the opportunity in the near future to welcome you back with a much better experience. We hope to see you again.
Sincerely,
Montaser Saadeh
Hotel Manager
by A verified traveler from Perth, Scotland
Posted 24 Nov 2019 on Ebookers
This is the second time I have stayed at this hotel and I have had a good stay. The staff are all very friendly and helpful. Bothe times I have arrived on an early morning flight and have been checked in within 45 minutes of my arrival which I am very grateful for after a night flight. I will be visiting Dubai again in June for my birthday and possibly before and will try get booked in here again.
Comment from Hotel Management
18 Dec 2019 by Montaser, Hotel Management
Dear Valued Guest,
It was a pleasure having you with us at TIME Topaz Hotel Apartments.
We would like to sincerely thank you for your good review of our hotel. We most certainly appreciate the value of a good feedback as it helps us measure our performance as well as finding new ways of improving our services and facilities. Your feedback will be shared with the management & staff.
Once again, thank you & we look forward to welcoming you back in the near future.
Sincerely,
Montaser Saadeh
Hotel Manager
by A verified traveler
Posted 22 Oct 2019 on Hotels
The place was just what was expected for the price paid.
Comment from Hotel Management
28 Oct 2019 by Montaser, Hotel Management
Dear Saadia,
It was a pleasure having you with us at TIME Topaz Hotel Apartments.
We would like to sincerely thank you for your good review of our hotel. We most certainly appreciate the value of a good feedback as it helps us measure our performance as well as finding new ways of improving our services and facilities. Your feedback will be shared with the management & staff.
Once again, thank you & we look forward to welcoming you back in the near future.
Sincerely,
Montaser Saadeh
Hotel Manager
by A verified traveler from Perth, Scotland
Posted 12 Oct 2019 on Ebookers
The property is in an amazing location, the staff were very friendly and helpful. I have booked to stay here again next month because that was how good I found my stay here.
Comment from Hotel Management
17 Oct 2019 by Tarek, Hotel Management
Dear Valued Guest,
Thank you for sharing with us your wonderful review regarding your recent excellent stay with us.
We are happy to hear that you found our location convenient to you and that you enjoyed the hotel's facilities and amenities. Guest satisfaction really matters to us hence it is very rewarding that we were able to meet your expectations on this occasion.
We will definitely look forward to your next visit soon.
Sincerely,
Tarek Elsinnary
Hotel Manager
by A verified traveler
Posted 10 Oct 2019
Comment from Hotel Management
17 Oct 2019 by Tarek, Hotel Management
Dear Valued Guest,
It was a pleasure having you with us at TIME Topaz Hotel Apartments.
We would like to sincerely thank you for your good review of our hotel. We most certainly appreciate the value of a good feedback as it helps us measure our performance as well as finding new ways of improving our services and facilities. Your feedback will be shared with the management & staff.
Once again, thank you & we look forward to welcoming you back in the near future.
Sincerely,
Tarek Elsinnary
Hotel Manager
by A verified traveler
Nice place to stay
Posted 10 Mar 2019 on HotelsNice place to stay , me and my family like it
Comment from Hotel Management
16 Mar 2019 by Tarek, Hotel Management
Dear Hatim,
It was a pleasure having you with us at TIME Topaz Hotel Apartments.
Glad that you and your family were able to enjoy the hotel. We truly value your feedback and it will be our pleasure to welcome you again in the near future.
Sincerely,
Tarek Elsinnary
Hotel Manager
by A verified traveler
Not the best place to stay
Posted 2 Jan 2019 on HotelsBooked at least 6 weeks in advance. Asked for a quiet room on check in and ended up next door to the lifts. Breakfast not great
Comment from Hotel Management
15 Jan 2019 by Ziad, Hotel Management
Dear Yasmin,
While we thank you for your recent stay at TIME Topaz Hotel Apartments, we would like to apologize for the inconvenience particularly the room that was allocated for you. Moreover, we will make sure to pass along your comment about our breakfast to our Chef as guest satisfaction really matters to us.
Your feedback is important to us and we hope that you will consider staying with us again as we definitely want you to experience our true hospitality for which our hotel apartments stands for.
Kind regards,
Ziad El Minabbawi
Hotel Manager
by A verified traveler
Worst hotel I’ve ever stayed in.
Posted 2 Jan 2019 on HotelsHotel wasn’t clean, holes in towels,dirty floors and very old fashioned rooms! I went down to reception as our room phone was broken asked for a hair dryer for my wife, they said they would send one up to my room after 20 mins of waiting I went back to the receiption who told me that they would get house cleaning to send one to my room, after another 20 mins waiting and still no hairdryer I went back down AGAIN only for the receptionist to say they didn’t have any hairdryers available. So we wasted the best part of an hour for them then to tell me they didn’t have any. We had to be at a wedding within 45 mins so luckily enough the mall is across the road so I had to run across and buy a hairdryer. The only reason my wife didn’t bring her own one was because the hotel states that they have hairdryers in each room. There was also an issue with checking but that wasn’t really there fault we arrived at 3am in the morning and they didn’t have any rooms available until 3pm that afternoon but said they had one room available at the sister hotel we could have for an extra £145 just from then until check out time of 1pm which in the end we had to get as we was so tired so had to get another taxi to this hotel. Probley our worst experience with a hotel ever. Hotel says it’s 4 star, it’s defiantly not it’s 2 star 3 star at best!
Comment from Hotel Management
18 Jan 2019 by Ziad, Hotel Management
Dear Jamie,
Thank you for taking the time to share your feedback.
It is a regret to know that your experience with us was not to your expectations. Our aim is to provide the quality product and services to our guests and we apologize that this was not met during your stay. Your comments are well noted and will definitely discuss with the concerned department heads in order for us to get more information and further investigate.
We do not want to stay with the wrong image of the hotel and therefore look forward to the opportunity to show ourselves in a better light on some other future occasion and regain your confidence in us.
Kind regards,
Ziad El Minabbawi
Hotel Manager
