Ratings based on 445 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Nov 2024
I’ve had the most amazing stay. Everything was perfect from check in to check out!
The facilities were amazing and extra activities too.
I am most grateful that I got upgraded to a suite free of charge.
The view was stunning.
I wanted to thank to all the staff that looked after me and made my stay super comfortable.
I felt better than at home.
I will always return to this hotel.
I’ve created an amazing and unforgettable memories there.
Thank you for having me.
Comment from Hotel Management
12 Nov 2024 by Samir Arora, Hotel Management
Dear Joanna Beata,Thank you for your glowing 5-star review! We are thrilled to hear that your stay was nothing short of amazing, and that you enjoyed every moment, from check-in to check-out.It’s wonderful to know that you loved the facilities, the extra activities, and the complimentary suite upgrade. We’re especially delighted that our team made you feel so comfortable—your kind words will certainly motivate them to continue delivering exceptional service.We’re honored to have been a part of your unforgettable memories, and we can’t wait to welcome you back for more memorable stays in the future.Warm regards,
by A verified traveler from State College
Posted 8 Nov 2024
Itwas a nice and quiet hotel for relaxing!
Comment from Hotel Management
11 Nov 2024 by Samir Arora, Hotel Management
Dear Dr. Seyed Mohammad,Thank you for your wonderful 5-star review! We’re delighted to hear that you found our hotel to be a peaceful and relaxing retreat. Providing a serene environment for our guests is our top priority, and it’s rewarding to know we met your expectations.We hope to have the pleasure of welcoming you back soon for another tranquil stay.Kind regards,
by A verified traveler
Posted 28 Oct 2024
Amazing food I. The breakfast buffet
All the staf are really friendly
Love the hotel
Comment from Hotel Management
29 Oct 2024 by Samir Arora, Hotel Management
Dear Nelly,Thank you for your lovely review! We’re thrilled to hear that you enjoyed the breakfast buffet and had a wonderful experience with our friendly team. It’s fantastic to know you loved the hotel, and we look forward to welcoming you back for another memorable stay.Warm regards,
by A verified traveler from Bishops Stortford
Posted 20 Oct 2024
Awful hotel, awful service and awful experience via Expedia! Do not waste your money. Stay somewhere else and DON’T book via Expedia too!
Comment from Hotel Management
22 Oct 2024 by SA, Hotel Management
Dear Kirsteen Natasha, Thank you for sharing your feedback with us. We are truly sorry to hear that your stay did not meet your expectations. Providing a high standard of service and guest experience is our top priority, and we regret that this was not reflected during your visit. Your comments are valuable to us, and we will review them with our team to ensure improvements are made. Should you wish to discuss your experience further, please feel free to reach out to us directly. We hope to have the opportunity to welcome you back and offer a stay that truly reflects our standards.Yours sincerely,Samir AroraGeneral Manager
by A verified traveler
Posted 15 Oct 2024
Comment from Hotel Management
15 Oct 2024 by Samir Arora, Hotel Management
Dear Kylie,Thank you so much for the 5-star rating! We're absolutely thrilled that you enjoyed your stay with us. Your feedback means the world to our team, and we can’t wait to welcome you back for another fantastic experience!Warm regards,
by A verified traveler
Posted 6 Oct 2024
The beach access and the Turkish restaurant. The hairdresser was nice
Comment from Hotel Management
8 Oct 2024 by SA, Hotel Management
Dear Delia, Thank you for sharing your positive feedback. We are thrilled to hear that you enjoyed the beach access and our Turkish restaurant. It is also great to know that you had a pleasant experience with our hairdresser. We hope to welcome you back again soon for another relaxing stay.Yours sincerely,Samir AroraGeneral Manager
by A verified traveler
Posted 15 Sep 2024
“We stayed for week and definitely left with that feeling to come back and enjoy this lovely place for more longer! And it has a beautiful view! This place offers lots of amenities pool, private beach,buffet even a cake 😋 and more … The reception staff who welcomes us was really warm and polite and arranged a room decoration with cake for our Son’s first Birthday.Lovely staff in restaurant celebrated our son’s birthday with beautiful cake and special cake to say goodbye.
Special thanks to chef Shukal to make food according our deitary requirement. Great hospitality thanks to Samadhi, Islam, Mohammed,Aya,Leena, Rajiv, Azib and Rajib and rest of the staff members.
Comment from Hotel Management
15 Sep 2024 by Samir Arora, Hotel Management
Dear Kaur,Thank you so much for your wonderful review! We’re thrilled to hear that you had such a memorable stay with us and that our team made your son’s first birthday extra special. It’s great to know you enjoyed the amenities, beautiful views, and the warm hospitality from our staff. We’ll be sure to pass your kind words to Chef Shukal, Samadhi, Islam, Mohammed, Aya, Leena, Rajiv, Azib, Rajib, and the rest of the team.We look forward to welcoming you back for an even longer stay next time!Best regards,
by A verified traveler
Posted 12 Sep 2024
The front desk was an absolute delight! Everything was wonderful! Thank you for making this a memorable experience! We’ll definitely be back!
Comment from Hotel Management
13 Sep 2024 by SA, Hotel Management
Dear Katherine,Thank you for your kind words of your stay at The Retreat Palm Dubai MGallery by Sofitel.We are delighted to hear that our front desk team and your overall experience made your stay so memorable. It was a pleasure having you with us, and we look forward to welcome you back for another wonderful stay with us.Yours sincerely,Samir AroraGeneral Manager
by A verified traveler
Posted 4 Sep 2024
Great selection of healthy eating options in the main restaurant, with staff extremely helpful and accommodating of any requests.
Spa was excellent. Thoroughly recommend booking a treatment!
Comment from Hotel Management
6 Sep 2024 by SA, Hotel Management
Dear Nehal, Thank you for your wonderful review of your stay at The Retreat Palm Dubai MGallery by Sofitel.We are thrilled to hear you enjoyed the healthy dining options at our main restaurant and found our heartists helpful and accommodating. It is also fantastic to know you had an excellent experience at our spa. We appreciate your recommendation for our treatments.We look forward to welcoming you back for another relaxing stay.Yours sincerely,Samir AroraGeneral Manager
by A verified traveler
Posted 31 Aug 2024
The staff and service was excellent. However, I didn’t realise it was alcohol free. That was not made clear.
Comment from Hotel Management
2 Sep 2024 by SA, Hotel Management
Dear Emma, Thank you for your kind words about The Retreat Palm Dubai MGallery by Sofitel and the service. We are glad to hear you had a positive experience with our team We apologize for any confusion regarding our alcohol-free policy. We strive to provide all the necessary information and we will ensure this is communicated more clearly moving forward. We hope to have the pleasure of welcoming you back in the future.Yours sincerely, Samir Arora General Manager
