Ratings based on 398 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Dec 2024
Nice hotel, clean, quiet, comfortable room, nice balcony with good view, air-condition working well, no plumbing problem in bathroom, comfortable bed, nice restaurants within 15-20 minutes walk, safe area very friendly and helpful staff.
by A verified traveler
Posted 15 Dec 2024
Breakfast buffet okay and could have been better. Gift shop sales rep was dishonest with us about product quality. Water temp in shower not consistant
Patio area re buffet did have a nice view
Comment from Hotel Management
16 Dec 2024 by GM, Hotel Management
Dear Radha,Thank you for sharing your feedback with us. We're glad to hear you enjoyed the nice view from the patio area during breakfast. However, we sincerely apologize for the issues you experienced. We're sorry that the breakfast buffet did not meet your expectations and appreciate your input for improvement.We also regret to hear about your experience with our gift shop sales representative. We take such matters seriously and will address it with the team to ensure better service moving forward.Regarding the water temperature inconsistency in the shower, we will have our maintenance team look into this to resolve the issue.Thank you for bringing these matters to our attention. We hope to have the opportunity to welcome you back for an improved experience in the future.Warm regards,Greg MosesCluster General Manager
by A verified traveler
Posted 14 Dec 2024
The location was very good,easy access to transportation.The hotel is not far from the famous Dubai mall,the free shuttle service to the mall is a welcomed service.
The restaurants are second to none,the food on the menu is of a variety and taste great.The decor is quite tastefull.
The snack/pastry coffee shop has a variety and the person running it is quite friendly.
The front desk staff is very helpful,they seem to enjoy their jobs which is great for customer relations.
They joke around with one another yet maintaining true professionalism.
The greeting staff at the front as well as the general helping hands are all quite friendly and willing to serve.
A FANTASTIC STALY!THANK YOU.
Comment from Hotel Management
14 Dec 2024 by Greg, Hotel Management
Fear Harry,Thank you so much for your wonderful feedback! We're thrilled to hear that you enjoyed the location, our services, and the variety of options we offer. Your kind words about our staff's friendliness and professionalism truly mean a lot to us.It’s great to know that the free shuttle service, restaurants, and coffee shop added to your experience. We’re glad you had a fantastic stay, and we look forward to welcoming you back soon for another memorable visit.Kind RegardsGreg MosesCluster Hotel Manager
by A verified traveler
Posted 13 Dec 2024
Comment from Hotel Management
13 Dec 2024 by Greg, Hotel Management
Dear Bea,Thank you for sharing your feedback about your recent stay at The First Collection Business Bay.I am delighted that you enjoyed your stay.We aim to ensure that we can create memories for our guests to share when they get home - so again thank you for your review.We’re looking forward to welcoming you to our hotel again soon.Kind Regards,Greg MosesCluster Hotel Manager
by A verified traveler
Posted 13 Dec 2024
Very noisy in the room, you can hear the motorway and cars. We asked to change the room and despite changing we could still hear the noise so will not be staying there again. Impossible to sleep at night
Comment from Hotel Management
13 Dec 2024 by Greg, Hotel Management
Dear Nilesh,Thank you for sharing your feedback. We're truly sorry to hear about the noise issues you experienced during your stay. We understand how important a quiet environment is for a restful night, and we regret that we were unable to fully address your concerns despite changing your room. Your feedback is invaluable, and we will review our soundproofing measures to ensure a better experience for future guests. We apologize for the inconvenience caused and appreciate you bringing this to our attention.Kind Regards,Greg MosesCluster Hotel Manager
by A verified traveler
Posted 11 Dec 2024
Comment from Hotel Management
12 Dec 2024 by Greg Moses, Hotel Management
Dear Farzana,We are so grateful for your incredible 5-star review of The First Collection Business Bay! It truly means a lot to our team to know you had a fantastic experience with us.Greg MosesCluster General Manager
by A verified traveler
Posted 9 Dec 2024
It was a pleasure staying at the first collection business bay, the service was excellent, the facilities were always clean and top quality.
Comment from Hotel Management
9 Dec 2024 by Greg Moses, Hotel Management
Dear Olaf,Thank you so much for your kind words! We’re thrilled to hear that you had a pleasant stay at The First Collection Business Bay. It’s wonderful to know that you were satisfied with the service and that you found our facilities to be consistently clean and of top quality. Providing excellent service and maintaining high standards of cleanliness are always our top priorities, so your feedback truly means a lot to us.We hope to welcome you back for another amazing stay in the future.Kind Regards,Greg MosesCluster General Manager
by A verified traveler
Posted 8 Dec 2024
Comment from Hotel Management
9 Dec 2024 by Greg Moses, Hotel Management
Dear Kristen,Thank you so much for the amazing review! We're thrilled you had a positive experience with The First Collection Business Bay.We look forward to welcoming you back at The First Collection Business Bay.Kind Regards,Greg MosesCluster General Manager
by A verified traveler
Posted 8 Dec 2024
Comment from Hotel Management
9 Dec 2024 by Greg Moses, Hotel Management
Dear Brandon,We are so grateful for your incredible 5-star review of The First Collection Business Bay! It truly means a lot to our team to know you had a fantastic experience with us.We look forward to welcoming you back at The First Collection Business Bay.Kind Regards,Greg MosesCluster General Manager
by A verified traveler
Posted 6 Dec 2024
Great stay good staff , could do better with housekeeping
Comment from Hotel Management
7 Dec 2024 by Greg Moses, Hotel Management
Dear Maya,Thank you for your feedback! We're glad to hear you had a great stay and appreciated the staff. We also value your input regarding housekeeping, and we’ll work to improve in that area. We hope to welcome you back soon!Kind Regards,Greg MosesCluster General Manager
