Ratings based on 979 Verified Reviews
4.8 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
Fantastic hotel. Staff went above and beyond.
by A verified traveler
Posted 19 Nov 2024
The service was friendly and attentive from check in to check out. We enjoyed the breakfast each day which was a cornucopia of options in a bright atmosphere. Great lounge furniture options at the pool with covered cabanas and chairs. We used the shuttle daily to visit the mall and Burj Khalifa. It was an excellent experience!
Comment from Hotel Management
19 Nov 2024 by Saurabh, Hotel Management
Dear Urvashi,Thank you for taking the time to complete the Expedia survey following your recent stay with us. We are delighted to note that you had a pleasant stay with us and enjoyed the breakfast, facilities and service that the team has provided. On behalf of the entire team here in Taj Dubai, we look forward to welcome you back soon. Warm regards,Saurabh TiwariArea Director, Middle East and CIS
by A verified traveler
Posted 10 Nov 2024
Comment from Hotel Management
11 Nov 2024 by Saurabh, Hotel Management
Dear Devin,Thank you for taking the time to complete the Expedia survey following your recent stay with us. We are delighted to note that you had a pleasant stay with us. On behalf of the entire team here in Taj Dubai, we look forward to welcome you back soon. Warm regards,Saurabh TiwariArea Director, Middle East and CIS
by A verified traveler
Posted 6 Nov 2024
Staff are friendly and helpful especially the concierge. The hotel overall is clean. Our room was large as we got an upgrade. We were also offered late check out and the option to shower and change before our late flight in the hotel spa. Which was very accommodating.
Molten Brown moisturizer and shower gel was nice in the bathroom,
In general the hotel needs a spruce up. Walls need painting throughout and curtains need replacing or at least steaming. Bathrobes were rather shabby. There were stains on the carpet in our room. The flooring in the entry way to our room needs attention. The bathtub needed a good clean. We only used the shower.
I was expecting a 5 star hotel but there are quite a few areas that need attention in order for this star rating to be applicable.
Comment from Hotel Management
14 Nov 2024 by Saurabh, Hotel Management
Dear Leah,Thank you for taking the time to complete the Expedia survey following your recent stay with us. We are delighted to note that you had a pleasant stay with us and enjoyed the upgrade and service that the team has provided.I am deeply concerned to note however your feedback with regards to your room experience. I can assure you that this is not what we strive for and I have strongly taken this up with the concerned head of department who will take corrective action to avoid similar occurrence. On behalf of the entire team here in Taj Dubai, we look forward to welcome you back soon. Warm regards,Saurabh TiwariArea Director, Middle East and CIS
by A verified traveler
Posted 5 Nov 2024
The staff. The service. That's what Taj is known for. Beyond your expectations!
Comment from Hotel Management
6 Nov 2024 by Saurabh, Hotel Management
Dear Parvez,Thank you for taking the time to complete the Expedia survey following your recent stay with us. We are delighted to note that you had a pleasant stay with us and enjoy the service. On behalf of the entire team here in Taj Dubai, we look forward to welcome you back soon. Warm regards,Saurabh TiwariArea Director, Middle East and CIS
by A verified traveler
Posted 5 Nov 2024
Nice
Comment from Hotel Management
8 Nov 2024 by Saurabh, Hotel Management
Dear Evate,Thank you for taking the time to complete the Expedia survey following your recent stay with us. I am deeply concerned to note your ratings with regards to your overall experience wherein you have rated us 3 on a scale of 1-5. I shall be grateful if you could let us know the reasons for the ratings and the touch points wherein we were unable to meet your expectations as this would give us an opportunity to look into the gaps in our service delivery and take corrective steps to address the same. On behalf of the entire team here in Taj Dubai, we look forward to welcome you back soon. Warm regards,Saurabh TiwariArea Director, Middle East and CIS
by A verified traveler
Posted 1 Nov 2024
Superb staff. Good breakfast choice. Will chose them again
Comment from Hotel Management
4 Nov 2024 by Saurabh, Hotel Management
Dear Hassan,Thank you for taking the time to complete the Expedia survey following your recent stay with us. We are delighted to note that you had a pleasant stay with us and enjoyed the service. On behalf of the entire team here in Taj Dubai, we look forward to welcome you back soon. Warm regards,Saurabh TiwariArea Director, Middle East and CIS
by A verified traveler
Posted 1 Nov 2024
It was excellent stay.
Comment from Hotel Management
1 Nov 2024 by Saurabh, Hotel Management
Dear Aehsanali,Thank you for taking the time to complete the Expedia survey following your recent stay with us. We are delighted to note that you had a pleasant stay with us. On behalf of the entire team here in Taj Dubai, we look forward to welcome you back soon. Warm regards,Saurabh TiwariArea Director, Middle East and CIS
by A verified traveler
Posted 31 Oct 2024
It was very nice to stay at Taj dubai, essy access to mall via hotel transportation and a lots of food options outside via walkable. Hotel was very nice and clean. They cleaned our room everyday and felt really nice to come to clean room. All the staff were really unique nice and restaurant in hotel called bombay brasserie was the best options for my parents to eat all indian food. Thank you all the staff :)
Comment from Hotel Management
1 Nov 2024 by Saurabh, Hotel Management
Dear Daljeet,Thank you for taking the time to complete the Expedia survey following your recent stay with us. We are delighted to note that you had a pleasant stay with us and enjoyed the room, facilities and service. On behalf of the entire team here in Taj Dubai, we look forward to welcome you back soon. Warm regards,Saurabh TiwariArea Director, Middle East and CIS
by A verified traveler
Posted 29 Oct 2024
Very friendly and helpful staff. Sound proofing to the roads outside could be better, many high performance cars screaming passed the hotel into the early hours every noght
Comment from Hotel Management
29 Oct 2024 by Saurabh, Hotel Management
Dear Keith,Thank you for taking the time to complete the Expedia survey following your recent stay with us. We are delighted to note that you had a pleasant stay with us. On behalf of the entire team here in Taj Dubai, we look forward to welcome you back soon. Warm regards,Saurabh TiwariArea Director, Middle East and CIS
