Ratings based on 441 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
Excellent property. Did surprise me how specious unit was. Very comfortable. I needed to do early check in and contacted Manager Mustafa and he managed to make unit available for me. He was very friendly and Mustafa gave his mobile no to communicate with me. Too guy.
by A verified traveler
Posted 13 Nov 2024
With regret, we had booked a large family of 5 adults, including one with mobility and 3 who are asthmatic. We had booked 3 separate apartments but upon arrival, two of the apartments smelt of damp and the asthmatic guests struggled to breathe. At about 1am staff suggested that we share one larger apartment for that night, pending availability of separate flats the next day. We were relocated nearly at 2am exhausted. The next day we spent most of the day reserved for excursions sorting accommodation and were yet again met with one apartment with the same horrible dump smell, only this time they tried to hide it by spraying air freshener that made breathing even worse, nearly requested ambulance. Yet again latevat night we were relocated to another suitable accommodation. By way of compensation, the management offered one dinner service which declined and until after our departure not a single manager came to check on us or even attend the rooma to see and smell for themselves, as if they knewbthe condition all along. We had paid full cost of our separate but forced to share and relocate twice, against our wishes and expectations. Very disappointing. Swissotel... our second time but sadly Never again
by A verified traveler from Clarksburg
Posted 20 Oct 2024
The personnel was great and location also was good and convenient.
by A verified traveler from St Augustine
Posted 13 Oct 2024
The staff were very accommodating. Excellent service.
Comment from Hotel Management
15 Oct 2024 by Aelansari, Hotel Management
Dear Maria,Thank you so much for the perfect rating! We are grateful of the time you have taken, and the positive feedback shared about Swissotel Living Al Ghurair. Thank you for letting us know your satisfaction.We look forward to welcoming you back again soon.Sincerely,Amal El AnsariGeneral ManagerSwissotel Al Ghurair & Swissotel Living Al Ghurair Dubai
by A verified traveler
Posted 6 Oct 2024
The terrace is not kept well. Pool to be reviewed.
Rest is fine
Comment from Hotel Management
15 Oct 2024 by Aelansari, Hotel Management
Dear Nchuso,Thank you for taking the time to share your feedback. We appreciate learning the areas you were satisfied. However, we have noted as well the concerns you have mentioned. Please accept our sincere apologies for the inconveniences you had faced. Rest assured that we will check on this for the needed action to apply. Thank you for bringing your concern to our attention.Hope to welcome you back and experience the actions implemented.Sincerely,Amal El AnsariGeneral ManagerSwissotel Al Ghurair & Swissotel Living Al Ghurair Dubai
by A verified traveler
Posted 8 Sep 2024
It's a nice place to stay.
Comment from Hotel Management
15 Oct 2024 by Aelansari, Hotel Management
Dear Zulfikar,Thank you for the rating! We are grateful of the time you have taken, and the positive feedback shared about Swissotel Living Al Ghurair. Thank you for letting us know your satisfaction.We look forward to welcoming you back again soon.Sincerely,Amal El AnsariGeneral ManagerSwissotel Al Ghurair & Swissotel Living Al Ghurair Dubai
by A verified traveler
Posted 21 Aug 2024
Great location , very good breakfast options . Overall a great place to stay
Comment from Hotel Management
15 Oct 2024 by Aelansari, Hotel Management
Dear Monjur,Thank you for the perfect rating! We are grateful of the time you have taken, and the positive feedback shared about Swissotel Living Al Ghurair. Thank you for letting us know your satisfaction.We look forward to welcoming you back again soon.Sincerely,Amal El AnsariGeneral ManagerSwissotel Al Ghurair & Swissotel Living Al Ghurair Dubai
by A verified traveler
Posted 11 Aug 2024 on Hotels
Comment from Hotel Management
15 Oct 2024 by Aelansari, Hotel Management
Dear Ledries,Thank you for the perfect rating! We appreciate the time you have taken and your satisfaction with Swissotel Living Al Ghurair services. We look forward to your soonest visit again.Sincerely,Amal El AnsariGeneral ManagerSwissotel Al Ghurair & Swissotel Living Al Ghurair Dubai
by A verified traveler
Posted 6 Aug 2024
My favorite place in Dubai. Excellent rooms and affordable price.
Comment from Hotel Management
6 Aug 2024 by Aelansari, Hotel Management
Dear Kelly,Thank you so much for the perfect rating! We are grateful of the time you have taken, and the positive feedback shared about Swissotel Al Ghurair. Thank you for letting us know your satisfaction.We look forward to welcoming you back again soon.Sincerely,Amal El AnsariGeneral ManagerSwissotel Al Ghurair & Swissotel Living Al Ghurair Dubai
by A verified traveler
Posted 3 Aug 2024 on Hotels
Comment from Hotel Management
6 Aug 2024 by Aelansari, Hotel Management
Dear Muhammed Abdul,Thanks for the rating. Please accept our sincere apologies for any inconvenience caused. Hope to welcome you back and experience our improved service.Sincerely,Amal El AnsariGeneral ManagerSwissotel Al Ghurair & Swissotel Living Al Ghurair
