Ratings based on 971 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Dec 2024
The electric plugs in the room are universal, work for UAE, European, American devices. BUT the business center is outdated. Thete are UAE plugs only, my connection plug was unstable and I had to fix it by a chair. The desktops are slow and do not allow to use zoom connection and, certainly, no option to fownload zoom application (the last is understandable). I am thankful for the opportunity to work in the business centet during late night, but that place must be renovated without delay.
All other things are nice.
Comment from Hotel Management
24 Dec 2024 by Amro Nagah General Manager, Hotel Management
Dear Mr. Pavel,Thank you for sharing your feedback. We’re glad to hear that you found the room's electric plugs convenient and that you were generally pleased with your stay. We appreciate your constructive comments about the business center, and we apologize for the issues you experienced with the plugs and the desktop performance. Your concerns are important to us, and we will prioritize improvements to ensure a better experience for future guests.Thank you once again for your feedback, and we hope to welcome you back soon!Best regards, Amro Nagah General Manager
by A verified traveler
Posted 18 Dec 2024
Under construction
Slow front desk service
Delayed receiving room
Bathroom shower floods
Comment from Hotel Management
19 Dec 2024 by Amro Nagah General Manager, Hotel Management
Dear Ms. May, Thank you for sharing your feedback. We sincerely apologize for the inconveniences you experienced during your stay, particularly with the construction noise, slow front desk service, and the issue with the bathroom shower flooding. Your concerns are important to us, and we will address these matters with our team to ensure that future guests have a more comfortable and seamless experience.We hope to have the opportunity to welcome you back and provide you with a more enjoyable stay.Best regards, Amro Nagah General Manager
by A verified traveler
Posted 18 Dec 2024
The rooms are poorly finished. The comfort of the users was the last thing on their minds. The water from the shower leaks onto the bathroom floor. The shower mixer is stationary. You can slip when getting out of the bathtub. All the lamps in the room and their switches are very inconveniently located. It is unclear how to turn off the light in the hallway, which makes it very difficult to sleep. The air conditioner does not remember the set temperature and always turns on at 18 degrees. Sometimes it turns on by itself. The general condition of the hotel is dilapidated, many places require repair. The buffet is completely inconvenient. The dishes are located very far from each other. You need to stand in line to eat scrambled eggs. At breakfast, no one will offer you tea or coffee, like in other hotels. You have to go and make tasteless coffee in the machine yourself. There are no large cups next to the machines and there are not always saucers for the cups. Due to the use of small cups, the machines are always flooded with spilled coffee. Apparently, the hotel does not know anything about paper napkins. If you give your car to valet service, be prepared to wait for it for a very long time.
Comment from Hotel Management
18 Dec 2024 by Amro Nagah General Manager, Hotel Management
Dear Mr. Remed,Thank you for taking the time to share your feedback. We truly value your comments as they help us to improve our services and guest experience. We sincerely apologize for the issues you encountered during your stay, especially regarding the room condition, shower, and air conditioning. Please know that we take these concerns seriously and will address them promptly with our maintenance team.We also regret that the breakfast experience did not meet your expectations and appreciate your suggestions for improvement. We strive to provide a comfortable and seamless experience, and your comments will guide us in making necessary adjustments to enhance our buffet setup and overall guest satisfaction.We also apologize for any inconvenience caused by the valet service and will work to improve efficiency in that area as well.Thank you again for bringing these matters to our attention, and we hope to have the opportunity to welcome you back and provide you with a more enjoyable stay.Best regards, Amro Nagah General Manager
by A verified traveler
Posted 17 Dec 2024
Almost everything was good, except the currency exchange rate at the front desk, It was very bad. So if you want to pay them , the best way is to pay the local currency, even if use the credit card, the rate is still better than them.
Comment from Hotel Management
18 Dec 2024 by Amro Nagah General Manager, Hotel Management
Dear Ms. Jenny,Thank you for your feedback. We’re happy to hear that you had an overall good experience with us. However, we sincerely apologize for the inconvenience you encountered with the currency exchange rate at the front desk. We appreciate your input and will certainly look into improving this aspect to provide a better experience for our guests in the future.We hope to welcome you back soon and provide an even better stay next time.Best regards, Amro Nagah General Manager
by A verified traveler from romford
Posted 12 Dec 2024
Comment from Hotel Management
13 Dec 2024 by Amro Nagah General Manager, Hotel Management
Dear Mr. Harsh, Thank you for taking the time to leave an excellent rating. We look forward to welcoming you again at Swissotel Al Murooj Dubai.Best regards, Amro NagahGeneral Manager
by A verified traveler
Posted 7 Dec 2024
Reasonably priced, well located.
Comment from Hotel Management
11 Dec 2024 by Amro Nagah General Manager, Hotel Management
Dear Valued Guest, Thank you for a great review. We are happy you liked our hotel facilities and services.Looking forward to welcoming you back soon.Best regards,Amro NagahGeneral Manager
by A verified traveler
Posted 28 Nov 2024
Comment from Hotel Management
28 Nov 2024 by Amro Nagah General Manager, Hotel Management
Dear Mr. Marshall,We are sorry to hear your experience fell short of your expectations. Discussing your rating further, please reach out to us directly with further information to ensure we can deliver a better experience next time. Best regards,Amro NagahGeneral Manager
by A verified traveler
Posted 21 Nov 2024
Comment from Hotel Management
26 Nov 2024 by Amro Nagah General Manager, Hotel Management
Dear Valued Guest ,Thank you for rating us. Looking forward to welcoming you back soon.Best regards,Amro NagahGeneral Manager
by A verified traveler
Posted 19 Nov 2024
Excellect!
Comment from Hotel Management
21 Nov 2024 by Amro Nagah General Manager, Hotel Management
Dear Mr. Rimple,Thank you for taking the time to rate our hotel. We really appreciate your excellent rating and comments.Best regards,Amro NagahGeneral Manager
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Amro Nagah General Manager, Hotel Management
Dear Ms. Sabeha,Thank you for taking the time to leave an excellent rating. We look forward to welcoming you again at Swissotel Al Murooj Dubai.Best regards, Amro NagahGeneral Manager
