Ratings based on 977 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Dec 2024
Good 👍
by A verified traveler
Posted 15 Dec 2024
Excellent location and professional staff
by A verified traveler
Posted 14 Dec 2024
Very busy area that I liked. Lots of people and very vibrant. Staff both at the front desk and cleaning was great.
by A verified traveler
Posted 5 Dec 2024
Comment from Hotel Management
9 Dec 2024 by Aelansari, Hotel Management
Dear Abdihakim,Thank you so much for the perfect rating. We are happy to learn your satisfaction during your stay. Hope to welcome you back soon.Sincerely,Amal El AnsariGeneral ManagerSwissotel Al Ghurair & Swissotel Living Al Ghurair
by A verified traveler
Posted 3 Dec 2024
Comment from Hotel Management
9 Dec 2024 by Aelansari, Hotel Management
Dear Mhod,Thank you for the nice rating. We are happy to learn your satisfaction during your stay. Hope to welcome you back soon.Sincerely,Amal El AnsariGeneral ManagerSwissotel Al Ghurair & Swissotel Living Al Ghurair
by A verified traveler
Posted 30 Nov 2024
We liked everything in that hotel.
Comment from Hotel Management
9 Dec 2024 by Aelansari, Hotel Management
Dear Margarita,Thank you for the perfect rating. We are happy to learn your satisfaction during your stay. Hope to welcome you back soon.Sincerely,Amal El AnsariGeneral ManagerSwissotel Al Ghurair & Swissotel Living Al Ghurair
by A verified traveler
Posted 28 Nov 2024
As the package including hotel was booked via Expedia, arriving at 3AM in the morning, the hotel was booked as of the 3 PM the afternoon later that day...meaning that the first night of arrival was not covered by Expedia. Terrible system from Expedia which I did not notice before arrival. (Please improve your systematic technology when it comes to booking packages in order to avoid further losing credibility of future customers..mine you already lost). The check in clerk was absolutely not willing to convenience the matter and offered the cheapest room for AED 942 for the additional hours of the morning, despite a stay booked for 7 days in that very hotel. Not willing to be caged by the situation, I called the hotel I previously stayed in many times before, and they offered a rate which I could not refuse: without mentioning my name (Royal Continental hotel). Returned later that day to check in and waited about 45 minutes as check-in clerk need all the time in the world and can't obviously handle customers efficiently. Expressed this and not sure if this is being picked up. Rooms are clean and spacious, service teams efficient and friendly and the hotel is very well located. No upgrade or whatsoever was offered by the hotel despite confirmation by Expedia. Seriously considering getting rif of Expedia provided their service records.
Comment from Hotel Management
9 Dec 2024 by Aelansari, Hotel Management
Dear Afzal,Thank you for taking the time to share your feedback. We appreciate learning the areas you were satisfied. However, we have noted as well the concerns you have mentioned. Please accept our sincere apologies for the inconveniences you had faced. Rest assured that we will check on this for the needed action to apply. Thank you for bringing your concern to our attention.Hope to welcome you back and experience the actions implemented.Sincerely,Amal El AnsariGeneral ManagerSwissotel Al Ghurair & Swissotel Living Al Ghurair Dubai
by A verified traveler
Posted 22 Nov 2024
I stayed in a Deluxe room which was spacious with a good view. However, the interior decor is out of date. The bath tub is a health and safety hazard. It is high and steep thereby making it difficult to climb out of it and also makes one prone to falling.
I had to call out twice for the air conditioning to be fixed as it was malfunctioning.
Comment from Hotel Management
9 Dec 2024 by Aelansari, Hotel Management
Dear Beatrice,Thank you for taking the time to tell us about your experience at the Swissôtel Al Ghurair. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies.At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Amal El AnsariGeneral ManagerSwissotel Al Ghurair & Swissotel Living Al Ghurair Dubai
by A verified traveler
Posted 19 Nov 2024
This is good
Comment from Hotel Management
20 Nov 2024 by Aelansari, Hotel Management
Dear Yusuf,Thank you so much for the perfect rating! We are grateful of the time you have taken, and the positive feedback shared about Swissotel Al Ghurair. Thank you for letting us know your satisfaction.We look forward to welcoming you back again soon.Sincerely,Amal El AnsariGeneral ManagerSwissotel Al Ghurair & Swissotel Living Al Ghurair Dubai
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Aelansari, Hotel Management
Dear Nicole,Thank you so much for the perfect rating! We are grateful of the time you have taken, and the positive feedback shared about Swissotel Al Ghurair. Thank you for letting us know your satisfaction.We look forward to welcoming you back again soon.Sincerely,Amal El AnsariGeneral ManagerSwissotel Al Ghurair & Swissotel Living Al Ghurair Dubai