Ratings based on 204 Verified Reviews
4.4 Room cleanliness
4.1 Service & staff
4.6 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Nov 2024
It was okay
by A verified traveler
Posted 17 Nov 2024
Very nice rooms and services. Area around is good and lots of local shops near by.
by A verified traveler from najran
Posted 14 Nov 2024
Smell the restaurant in all room
by A verified traveler
Posted 6 Nov 2024
Stayed there for just one night. It is located in the heart of Gold Souk n mostly patronized by Gold buyers. In addition to its own restaurant, this place is surrounded by many other restaurants and supermarkets.
Comment from Hotel Management
6 Nov 2024 by Thierry Perrot, Hotel Management
Dear Partap,Thank you for sharing your feedback! We’re glad to hear you had a pleasant one-night stay with us. Our location in the heart of Gold Souk is indeed a great advantage, offering easy access to the bustling marketplace, as well as a variety of nearby restaurants and supermarkets.We're happy you were able to enjoy the convenience of the area, and we hope to welcome you back for another great stay in the future.Sincerely,Thierry PerrotCluster General Manager
by A verified traveler
Posted 20 Oct 2024
Comment from Hotel Management
28 Oct 2024 by Thierry Perrot, Hotel Management
Dear Fatuma,Thank you for taking the time to share your feedback regarding your recent stay. I’m sorry to hear that your experience did not meet your expectations.Based on our records, I would like to clarify the housekeeping services provided during your stay:Oct 11: Checked in at 7:30 PM.Oct 12: Housekeeping was offered at 5 PM, but you declined. Water was provided as requested.Oct 13: Your room was cleaned at 11 AM.Oct 14: Your room was marked as Do Not Disturb (DND).Oct 15: Your room was cleaned at 6:20 PM.Oct 16: Your room was cleaned at 6:13 PM.Oct 17: Your room was cleaned at 4:20 PM.Oct 18: Checked out at 5:30 AM.I also understand there were some challenges with laundry payments and delivery procedures, and I apologize for any frustration this may have caused. We always aim to provide the best service possible, and your feedback is invaluable in helping us improve.We appreciate your understanding and hope to have the opportunity to serve you better in the future.Sincerely,Thierry PerrotCluster General Manager
by A verified traveler
Posted 19 Oct 2024
No cleaning during my stay
Comment from Hotel Management
28 Oct 2024 by Thierry Perrot, Hotel Management
Dear Fatuma,Thank you for taking the time to share your feedback regarding your recent stay. I’m sorry to hear that your experience did not meet your expectations.Based on our records, I would like to clarify the housekeeping services provided during your stay:Oct 11: Checked in at 7:30 PM.Oct 12: Housekeeping was offered at 5 PM, but you declined. Water was provided as requested.Oct 13: Your room was cleaned at 11 AM.Oct 14: Your room was marked as Do Not Disturb (DND).Oct 15: Your room was cleaned at 6:20 PM.Oct 16: Your room was cleaned at 6:13 PM.Oct 17: Your room was cleaned at 4:20 PM.Oct 18: Checked out at 5:30 AM.I also understand there were some challenges with laundry payments and delivery procedures, and I apologize for any frustration this may have caused. We always aim to provide the best service possible, and your feedback is invaluable in helping us improve.We appreciate your understanding and hope to have the opportunity to serve you better in the future.Sincerely,Thierry PerrotCluster General Manager
by A verified traveler
Posted 30 Sep 2024
I really liked super 8 as a whole, whether it was finding a place to shop, eat or walk, it was an easy way for us to go! Definitely will be coming back again!
Comment from Hotel Management
14 Oct 2024 by Thierry Perrot, Hotel Management
Dear Marian,Thank you for your wonderful review! We’re thrilled to hear that you enjoyed your stay at Super 8 by Wyndham Dubai Deira and found it easy to access shopping, dining, and walking around the area.We can't wait to welcome you back for another great experience.Sincerely,Thierry PerrotCluster General Manager
by A verified traveler
Posted 30 Sep 2024
Great service
Comment from Hotel Management
14 Oct 2024 by Thierry Perrot, Hotel Management
Dear Abdalla,Thank you for taking the time to leave us a review. We're thrilled to hear that you had a great experience during your stay.We strive to provide exceptional service to all our guests, and it's rewarding to know that we met your expectations.The entire team takes great pride in not only meeting but exceeding your expectations on your next visit.Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,Thierry PerrotCluster General Manager
by A verified traveler
Posted 27 Sep 2024
Comment from Hotel Management
14 Oct 2024 by Thierry Perrot, Hotel Management
Dear Mohammed,Thank you for taking the time to leave us a review. We're thrilled to hear that you had a great experience during your stay.We strive to provide exceptional service to all our guests, and it's rewarding to know that we met your expectations.The entire team takes great pride in not only meeting but exceeding your expectations on your next visit.Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,Thierry PerrotCluster General Manager
by A verified traveler
Posted 26 Sep 2024
Comment from Hotel Management
14 Oct 2024 by Thierry Perrot, Hotel Management
Dear Ammar,Thank you for taking the time to leave us a review. We're thrilled to hear that you had a great experience during your stay.We strive to provide exceptional service to all our guests, and it's rewarding to know that we met your expectations.The entire team takes great pride in not only meeting but exceeding your expectations on your next visit.Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,Thierry PerrotCluster General Manager
