Ratings based on 983 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
No complaints. You will enjoy!
by A verified traveler
Posted 17 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Rosebella Abraham, Hotel Management
Dear Valued Guest,Greetings from Sofitel Dubai The Palm!We'd like to thank you for your wonderful feedback and review after your recent stay at Sofitel Dubai The Dubai.We're thrilled to hear that we exceeded your expectations and that you had a wonderful time with us.Thank you for emphasizing our colleagues' service as well, and please know that your constructive feedback will be shared with them.Best Regards,Rosebella AbrahamQuality Assurance Manager Sofitel Dubai The Palm!
by A verified traveler
Posted 14 Nov 2024
Comment from Hotel Management
14 Nov 2024 by Rosebella Abraham, Hotel Management
Dear valued Guest,Greetings from Sofitel Dubai The Palm!On behalf of the entire Sofitel team, I would like to express my gratitude while reading your detailed feedback following your recent stay. Nothing is more rewarding and encouraging for us than such a heart-warming note you shared. I am grateful for your compliments on the services of our “Heartists”Looking forward to welcoming you again.Best Regards,Rosebella AbrahamQuality Assurance Manager Sofitel Dubai the Palm!
by A verified traveler from parlin
Posted 13 Nov 2024
The property was very nice. Its on the high end side. The room was a villa style but it was too big for us. It is convenient for food as there are restaurants but very pricy. There is no nearby stores. You have to take a taxi if you want to go downtown.
Comment from Hotel Management
14 Nov 2024 by Rosebella Abraham, Hotel Management
Dear Valued Guest, Greetings from Sofitel Dubai The Palm!We are grateful for your compliments on the service delivered by our "Heartists" Looking forward to welcoming you soon. Kind Regards, Rosebella AbrahamQuality Assurance Manager Sofitel Dubai The Palm!
by A verified traveler
Posted 12 Nov 2024
Good
Comment from Hotel Management
14 Nov 2024 by Rosebella Abraham, Hotel Management
Dear Valued Guest, At the onset, thank you for giving us another opportunity to serve you and for taking the time to share your kind words.I am delighted to know that our Ambassadors were able to make your experience with us a memorable one and have relayed your compliments to the team.At Sofitel Sofitel Dubai The Palm, we are committed towards curating exceptional experiences that exceed expectations and positive feedback such as yours drives us further towards this promise.Thank you once again and we do hope to welcome you back soon.Kind Regards, Rosebella AbrahamQuality Assurance Manager Sofitel Dubai The Palm!
by A verified traveler
Posted 8 Nov 2024
Comment from Hotel Management
9 Nov 2024 by Rosebella Abraham, Hotel Management
Dear Valued Guest,Greetings from Sofitel Dubai The Palm!We'd like to thank you for your wonderful feedback and review after your recent stay at Sofitel Dubai The Dubai.We're thrilled to hear that we exceeded your expectations and that you had a wonderful time with us.Thank you for emphasizing our colleagues' service as well, and please know that your constructive feedback will be shared with them.Best Regards,Rosebella AbrahamQuality Assurance Manager Sofitel Dubai The Palm!
by A verified traveler
Posted 6 Nov 2024
Such a lovely hotel. Very clean, the rooms are spacious. Very friendly staff, more better for those with children. Does have multiple pools but are all full of children whenever you go. Overall a stunning hotel.
Comment from Hotel Management
9 Nov 2024 by Rosebella Abraham, Hotel Management
Dear Valued Guest,Thank you for taking the time to share your valuable feedback.We're thrilled to hear that we exceeded your expectations and that you had a wonderful time with us.Thank you for emphasizing our colleagues' service as well, and please know that your constructive feedback will be shared with them.As we look at each and every feedback for the source of improvement, we concluded from your rating that there are some aspects that hampered your stay and we truly apologize for your dissatisfactory experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrences.Kind Regards,Rosebella AbrahamQuality Assurance Manager Sofitel Dubai the Palm!
by A verified traveler
Posted 4 Nov 2024
Great staff who looked after their guests beyond compare, particularly families with young children. The resort is clean and has lots to offer.
Only downside is not including drinks in half board package. Didn't know this in advance so was unexpected.
Comment from Hotel Management
5 Nov 2024 by Rosebella Abraham, Hotel Management
Dear Valued Guest,Thank you so much for this wonderful review!Delighted that you had a lovely guest experience at Sofitel Dubai The Palm. Our Heartists that this hotel has and of course, gave Magnifique touch that you made particular mention of all their efforts and services. As you now have had an excellent guest experience, we hope you will find another occasion to return soon.Kind Regards, Rosebella AbrahamQuality Assurance Manager Sofitel Dubai The Palm!
by A verified traveler
Posted 4 Nov 2024
Fabulous resort and a very relaxing stay. We have stayed at the Sofitel on 3 occasions over a decade and each time has been amazing. Great service all round.
Comment from Hotel Management
5 Nov 2024 by Rosebella Abraham, Hotel Management
Dear Valued Guest, Thank you for taking time out to share feedback of your experience with us.We are elated to read that you had a memorable stay and that our services exceeded your expectations. Inspired by the principles of mindfulness.Sofitel Dubai The Palm is a haven designed to let you focus on feeling whole — present in mind, nourished in body and revitalized in spirit.We believe that it is the minute details which help us curate such enriching experiences for you and we sincerely hope to welcome you back.Kind Regards, Rosebella AbrahamQuality Assurance Manager Sofitel Dubai The Palm!
by A verified traveler
Posted 1 Nov 2024
We recently enjoyed a vacation at Sofitel Dubai The Palm Resort & Spa, and overall, it was a lovely experience. The resort itself exudes luxury with its spacious and impeccably clean accommodations. The staff were friendly and attentive, making our stay comfortable and enjoyable.
While we appreciated the valet service, there were times when it took longer than expected. However, the team was always on the ball and ready to assist when needed.
A special mention goes to Tamer, Rizwan, and Samuel, who provided exceptional service throughout our stay. They truly went above and beyond to ensure our needs were met and made our experience memorable. I would also like to thank Sameer who also was amazing. He arranged for a late check out for 13:00 which accommodated us perfect for the day.
One aspect to consider is that the hotel was quite busy during half term, which brought in a lot of families with children. While this added to the lively atmosphere, I had hoped for a more serene luxury experience.
The beach was decent but lacked strong currents, making it feel somewhat mediocre compared to other beachfront resorts. The pools, while nice, were on the smaller side, which might be a consideration for those looking for a more expansive swimming experience.
Despite these minor drawbacks, I would still recommend Sofitel Dubai The Palm as a solid choice on The Palm. It surpasses many other options in the area and offers a wonderful blend of luxury and hospitality.
Comment from Hotel Management
5 Nov 2024 by Rosebella Abraham, Hotel Management
Dear Valued Guest,Thank you for taking the time to share your valuable feedback.We're thrilled to hear that we exceeded your expectations and that you had a wonderful time with us.Thank you for emphasizing our colleagues' service as well, and please know that your constructive feedback will be shared with them.As we look at each and every feedback for the source of improvement, we concluded from your rating that there are some aspects that hampered your stay and we truly apologize for your dissatisfactory experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrences.Kind Regards,Rosebella AbrahamQuality Assurance Manager Sofitel Dubai the Palm!
