Ratings based on 103 Verified Reviews
4.4 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Dec 2024
Old property. The first room they had allocated to us was supposed to be non smoking but it was smelling like a shisha bar.
by A verified traveler
Posted 4 Dec 2024
Comment from Hotel Management
10 Dec 2024 by Hakan Ozel, Hotel Management
Dear Mr. Matthew, Many thanks for taking your valuable time to post your rating on Expedia following your stay at Shangri-La Dubai.It was our privilege to be of service to you. Thank you for your patronage and we are looking forward to welcoming you back again at Shangri-La Dubai in the near future. Yours sincerely,Hakan OzelVice President Operations & General ManagerShangri-La Dubai
by A verified traveler
Posted 13 Nov 2024
Comment from Hotel Management
13 Nov 2024 by Hakan Ozel, Hotel Management
Dear Mr. Manish, Many thanks for taking your valuable time to post your rating on Expedia following your stay at Shangri-La Dubai.It was our privilege to be of service to you. Thank you for your patronage and we are looking forward to welcoming you back again at Shangri-La Dubai in the near future. Yours sincerely,Hakan OzelVice President Operations & General ManagerShangri-La Dubai
by A verified traveler
Posted 18 Aug 2024 on Hotels
Comment from Hotel Management
19 Aug 2024 by Hakan Ozel, Hotel Management
Dear Mr. Ali, Many thanks for taking your valuable time to post your rating on Expedia following your stay at Shangri-La Dubai.It was our privilege to be of service to you. Thank you for your patronage and we are looking forward to welcoming you back again at Shangri-La Dubai in the near future. Yours sincerely,Hakan OzelArea General Manager, Operations of Shangri-La Dubai
by A verified traveler
Posted 7 Aug 2024 on Hotels
Amazing stay and the staff were incredibly friendly and helpful. I would recommend the Shangri-La to any families traveling to Dubai. 5-star all round!
Comment from Hotel Management
8 Aug 2024 by Hakan Ozel, Hotel Management
Dear Mr. Nigel, Many thanks for taking your valuable time to post your review on Expedia following your stay at Shangri-La Dubai.We are happy to learn you enjoyed your stay with us and were satisfied with our facilities and services. It was our privilege to be of service to you. Thank you for your patronage and we are looking forward to welcoming you back again at Shangri-La Dubai in the near future. Yours sincerely,Hakan OzelArea General Manager, Operations of Shangri-La Dubai
by A verified traveler
Posted 18 Jul 2024
The location is amazing, easily accessible by metro to rest of Dubai. The staff from the doormen to the waiters to the chef exceptional team!! Would highly recommend and would definitely return!!
Comment from Hotel Management
29 Jul 2024 by Hakan Ozel, Hotel Management
Dear Ms. Mariam, Many thanks for taking your valuable time to post your review on Expedia following your stay at Shangri-La Dubai.We are happy to learn you enjoyed your stay with us and were satisfied with our facilities and services. It was our privilege to be of service to you. Thank you for your patronage and we are looking forward to welcoming you back again at Shangri-La Dubai in the near future. Yours sincerely,Hakan OzelArea General Manager, Operations of Shangri-La Dubai
by A verified traveler from Sacramento
Posted 5 Jun 2024
Very good place to in Dubai, I’ll come back on my next trip
Comment from Hotel Management
7 Jun 2024 by Hakan Ozel, Hotel Management
Dear Lue, Many thanks for taking your valuable time to post your review on Expedia following your stay at Shangri-La Dubai.We are happy to learn you enjoyed your stay with us and were satisfied with our facilities and services. It was our privilege to be of service to you. Thank you for your patronage and we are looking forward to welcoming you back again at Shangri-La Dubai in the near future. Yours sincerely,Hakan OzelArea General Manager, Operations of Shangri-La Dubai
by A verified traveler
Posted 6 Jan 2024 on Hotels
Comment from Hotel Management
12 Jan 2024 by Hakan Ozel, Hotel Management
Dear Warren, Many thanks for taking your valuable time to post your rating on Expedia following your stay at Shangri-La Dubai.It was our privilege to take care of you. Thank you for your patronage and we are looking forward to welcoming you back again at Shangri-La Dubai in the near future. Yours Sincerely,Hakan OzelArea General Manager, Operations of Shangri-La Dubai
by A verified traveler
Posted 10 May 2023
by A verified traveler
Posted 26 Dec 2022 on Hotels
Comment from Hotel Management
3 Jan 2023 by Hakan Ozel, Hotel Management
Dear Eran,Happy New Year to you and to your loved ones! We hope you had a wonderful celebration. Thank you very much for choosing Shangri-La Dubai and taking your valuable time to post your feedback on Expedia.As we pride ourselves in offering the highest levels of care and hospitality to all our guests, we are delighted to read you had a wonderful experience and enjoyed our services whilst staying with us. Thank you for your excellent remarks, it was our pleasure to be of service to you during your visit. We thank you for your patronage and look forward to welcoming you back at Shangri-La Dubai in the near future. With kind regards,Hakan OzelGeneral Manager
