Ratings based on 469 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Nov 2024
The staff in the hotel was really friendly and helpful - no matter if it was about transport, informations ect.. We came arrived in the morning after a long flight, and they arranged a late breakfast for us, despite the official opening hour were already over.
Really great service !
by A verified traveler from New Cairo
Posted 8 Nov 2024
Great location but more can be expected with furniture and amenities.
by A verified traveler from Fremont
Posted 4 Nov 2024
Our cards were charged before check-in which is terrible. The room’s bathroom was very dirty and it was stinking. They changed our room third day after constantly complaining.
Comment from Hotel Management
5 Nov 2024 by Hsu Myat Kyaw, Hotel Management
Dear Mr. Tanweer,Thank you so much for taking your time and reviewing us on Expedia. I am sorry to read we were unable to meet your expectations to the fullest during this visit. Please accept my apology for delay of moving to new room as the hotel was fully booked during those days. Regarding to your comment about the card payment before your arrival, please be informed that the amount for the first night was pre-authorized to guarantee your reservation and we understand that you received the notification for that but it was not charged. We confirmed that transaction upon arrival to the hotel. Thank you for choosing to stay with us and we do hope to host you again in our hotel, whenever your travel brings you back to Dubai.
by A verified traveler
Posted 16 Oct 2024
by A verified traveler
Posted 20 Sep 2024
by A verified traveler
Posted 14 Jun 2024 on Orbitz
Staff is excellent especially Bilal at the reception
by A verified traveler
Posted 20 May 2024
The hotel was lovely we stayed four days .although it could do with a lick of paint and a bit of upgrading in deco …otherwise fab hotel staff all lovely and very helpful
by A verified traveler
Posted 2 May 2024
Located in the right spot,love it.
by A verified traveler
Excellent breakfast
Posted 16 Apr 2024 on HotelsOrdered for airport pickup. No one came. Bathtub is broken and shower door handle in the middle of shower room. It made me uncomfortable to shower. It must be rookie builder who designed it. Other than that, all good. Breakfast and breakfast team are excellent.
by A verified traveler
Posted 10 Apr 2024
Comfortable hotel with very friendly staff. Angelo was incredibly helpful and attentive. Convenient location.
