Ratings based on 58 Verified Reviews
4.2 Room cleanliness
4.0 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler from Dubai
Posted 23 Feb 2020
The cleanliness of the rooms floors especially the carpet and bathroom needs to be addressed. Ruining which could have been a pleasant stay
Comment from Hotel Management
27 Feb 2020 by Yana, Hotel Management
Dear Ronald,
We appreciate you recommending our property and we are happy to know that you experienced advantages of staying with us. Thank you for your feedback about some services which fell behind your expectations such as cleanliness and I would like to assure you that your remarks will be taken into consideration by the relevant department, please accept our sincere apologies for that. Thank you again and we sincerely hope that on your next visit to the Dubai you will stay with us again.
Kind regards,
Yana Bandurko
Rooms Division Manager
by A verified traveler
Posted 31 Jan 2020
We enjoyed mostly everything, from check-inn to check-out. Accommodation, space, location, comfort and staff friendliness.
On the negative side the drain of our shower box on main room was so blocked that the water flooded the whole bathroom, almost reaching the bedroom.
Except for that it was a pleasant stay.
Comment from Hotel Management
3 Feb 2020 by Yana, Hotel Management
Dear Guest,
I would like to take a chance to thank you for choosing the Radisson Blu Hotel Apartments Dubai Silicon Oasis and for your time taken to share your travel experience with other travelers. We are happy to find out that you enjoyed your stay with us. At the same time we appreciate your comment about shower issue, sorry for some inconveniences caused to you. We greatly appreciate your feedback once again and we hope that we will have the pleasure of hosting another stay very soon.
Kind regards,
Yana Bandurko
Rooms Division Manager
by A verified traveler
Great service, but property needs a revamp!
Posted 23 Jan 2020 on HotelsHotel staff was great, very accommodating and attentive. The property and upkeep needs work. very small bathrooms, little amenities and dated furniture.
Comment from Hotel Management
26 Jan 2020 by Yana, Hotel Management
Dear Frank,
Thank you so much for choosing our property, for being our guest, we are glad to learn that generally you enjoyed staying with us. Although we enjoy receiving compliments and kind words from our guests, we do appreciate when you share your negative impressions with us as well because it helps us to improve our services and bring it to even higher level. Your comments have already been taken into consideration by the Hotel Management for the future improvements. We do hope that you will give us another opportunity to serve and enhance your visit.
Kind regards,
Yana Bandurko
Rooms Division Manager
by A verified traveler
Posted 12 Jan 2020
We had a series of issues with service when staying here, so I don't recommend it. It's a shame, as it's a new hotel with good views and big modern rooms, so could have been great. We'd booked a larger apartment for a family well in advance, and they couldn't supply an extra bed for our son. We also had a series of smaller issues -the electrics went out in the room four times, the room was serviced just once in four days, and if we asked for anything like towels or pillows, they generally didn't turn up...
Comment from Hotel Management
13 Jan 2020 by Yana, Hotel Management
Dear Guest, thank you for your feedback. We are sorry to read about your unsatisfactory experience in our property. We will investigate on how we failed to deliver great customer service in your case and will put the necessary corrective measures in place. Our promise is to take all necessary steps and conduct a conversation with our team members to avoid similar disappointments in future. Please accept our apologies once again and we sincerely hope for an opportunity to deliver a much improved experience to you in the future. Kind regards, Yana Bandurko Rooms Division Manager
by A verified traveler
Excellent Service at Radisson Blu Silicon Oasis
Posted 6 Jan 2020 on HotelsWe had an excellent family vacation thanks to the First Class Service by the Brilliant, Honest and Exceptionally Efficient Staff. Thank You Lorna, Myriam, Steve, Mizan - You made our family holiday so nice. We will definitely visit again!
Comment from Hotel Management
7 Jan 2020 by Yana, Hotel Management
Dear Caroline,
Thank you so much for sharing your awesome review with other travelers. We am very happy to know about your great accommodation experience and you are enjoying your time at our hotel. Please accept our special thanks for your kind words about our staff, it’s a pleasure to read your warm comments as it shows us that we are on the right track. I will certainly convey your appreciation to the entire team, more particularly to Lorna, Myriam, Steve and Mizan. No doubt your praiseworthy words will be a major boost for our team members who will keep on doing their best to assist each of our guests with passion and respect attitude. As a team we strive for one thing only, to build long term relationships with our guests through exceptional service delivery and your positive feedback about our friendly staff is therefore very encouraging and motivating indeed, this will only encourage us to further elevate the service standards to even higher levels.
We greatly appreciate your feedback once again and wishing you a fantastic day ahead.
Kind regards,
Yana Bandurko
Rooms Division Manager
by A verified traveler
Posted 6 Jan 2020
Comment from Hotel Management
7 Jan 2020 by Yana, Hotel Management
Dear Guest,
Thank you for taking your time to provide feedback about your stay in our hotel. We truly hope that you will give us another chance to welcome you here and we will do our best to make your next stay as pleasant and comfortable as it should be.
Kind regards,
Yana Bandurko
Rooms Division Manager
by A verified traveler
Excellent Stay
Posted 2 Jan 2020 on HotelsEverything about my stay was amazing the hotel’s location, cleanliness, friendliness of staff and the spacious rooms. I would like to specially thank Mr. Ahmad at the reception whom always was taking the extra step to make sure our stay was fully comfortable in all ways and greets us with a big smile whenever we enter/leave the hotel and another big appreciation to Mr. Khalil whom greets us every morning at breakfast and makes sure us and every other table gets everything they need promptly. Breakfast was great at the hotel everything you can think of for breakfast was there and more and thanks to Mr. Khalil whom takes the extra step daily with my family and even my 3-year old daughter to make it a memorable experience.
Comment from Hotel Management
5 Jan 2020 by Yana, Hotel Management
Dear Mohammed,
Thank you for recommending the Radisson Blu Hotel Apartments Dubai Silicon Oasis and taking your time to share your experience with other travelers.
We are happy to know that you enjoyed our facilities as well as our warm hospitality and experienced the advantages of staying with us. Our aim is to ensure our guests expectations, so it was a real pleasure to read through your review. I am pleased to know that you had assistance of Reception and Restaurant staff and particularly of Ahmed and Khalil. This is the best motivation for all of us and, certainly, I would be delighted to share your gentle comments onto our team members and they will see their efforts were noticed.
We truly hope we will have a chance to see you again in our property when your travels bring you back to the area.
Kind regards,
Yana Bandurko
Rooms Division Manager
by A verified traveler
Don't recommend due to problems with service
Posted 31 Dec 2019 on HotelsI can't recommend this hotel, as we had a series of issues each day. It's a new clean hotel, and location and views were good, breakfast was good, but I wouldn't stay there again. They couldn't give us a bed for my son, despite it being in our booking, as they had run out of roller beds. Power and fuses went in our room, and we needed the electrician four times. We called twice asking for extra towels and also asked for pillows and they didn't turn up. The room was serviced just once in four days... Lots of little issues that don't often happen in other hotels!
Comment from Hotel Management
8 Jan 2020 by Yana, Hotel Management
Dear Guest,
We appreciate your feedback and we are deeply sorry to know that that we did not exceed your expectations. On behalf of the entire hotel team I would like to apologise for the inconveniences you have encountered and I would like to thank you for pointing our attention onto the situation you have observed during your stay. Rest assured, your comments have already been taken into consideration by the Hotel Management and we have already taken all possible measures to avoid such issues in the future. Once again thank you for your time and loyalty, and, despite all the mentioned, we truly hope we will have another chance to change your current perception of our services and to show you our true service that we pride ourselves on.
Kind regards,
Yana Bandurko
Rooms Division Manager
by A verified traveler
Posted 30 Dec 2019 on Orbitz
There is no business center in the hotel. This make
Comment from Hotel Management
30 Dec 2019 by Yana, Hotel Management
Dear Guest,
I would like to take a chance to thank you for choosing the Radisson Blu Hotel Apartments Dubai Silicon Oasis and for your time taken to share your travel experience with other travelers. We are happy to find out that you enjoyed your stay with us. At the same time we appreciate your comment about business center, sorry for some inconveniences caused to you during your stay and our Reception Team is always glad to assist our guests with any business center services required free of charge, please do not hesitate to ask for their assistance next time. We greatly appreciate your feedback once again and we hope that we will have the pleasure of hosting another stay very soon.
Kind regards,
Yana Bandurko
Front Office Manager
by A verified traveler
Posted 27 Oct 2019
Comment from Hotel Management
27 Oct 2019 by Yana, Hotel Management
Dear Guest, thank you so much for taking your time to out rate your stay with us at the Radisson Blu Hotel Apartments Dubai Silicon Oasis. Making our guests feel welcome is the core of what we do. Your recommendation means a lot for us and we hope you will be our guest again in the future. Kind regards, Yana Bandurko Front Office Manager
