Ratings based on 266 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
Good service and good customer service. Improvement required in the Travel Desk.
Comment from Hotel Management
20 Nov 2024 by Bakr Sakr, Hotel Management
Dear Chandravilas,Thank you very much for taking the time to leave a review.Your feedback is valuable to us, and we are thrilled to hear about your positive experience.We look forward to the opportunity to serve you again soon and exceed your expectations.Warm Regards,Bakr SakrOperations Manager
by A verified traveler from DAKAR
Posted 29 Oct 2024
Fantastic stay. Will go again
Comment from Hotel Management
31 Oct 2024 by Bakr Sakr, Hotel Management
Dear Mouhamadou,Thank you very much for sharing your review and feedback regarding your recent experience at Premier Inn Dubai Dragon Mart Hotel.I am sure this feedback will serve as an encouragement to all our team members as we strive to continuously improve the quality of our services.Earning your trust is what drives us, and we hope to see you with us soon!Best regards,Bakr SakrOperations Manager
by A verified traveler
Posted 21 Oct 2024
Very clean
Comment from Hotel Management
22 Oct 2024 by Bakr Sakr, Hotel Management
Dear Tariq,Thank you very much for taking the time to leave a review.Your feedback is valuable to us, and we are thrilled to hear about your positive experience.We look forward to the opportunity to serve you again soon and exceed your expectations.Warm Regards,Bakr SakrOperations Manager
by A verified traveler
Posted 18 Oct 2024
Clean and neat. Friendly staff. Very good and quiet ambience. Highly recommend.
Comment from Hotel Management
22 Oct 2024 by Bakr Sakr, Hotel Management
Dear Ashok,Thank you for your recent review and full score.We are grateful that our staff took good care of you during your stayWe hope to see you again on your next visit.Kind Regards,Bakr SakrOperations Manager
by A verified traveler
Posted 21 Sep 2024
Comment from Hotel Management
23 Sep 2024 by Bakr Sakr, Hotel Management
Dear Suhail,Thank you very much for your review and full score.We look forward to serving you again.Warm Regards,Bakr SakrOperations Manager
by A verified traveler
Posted 28 Aug 2024
Comment from Hotel Management
29 Aug 2024 by Bakr Sakr, Hotel Management
Dear Grant,Thank you very much for your review.We hope to have the pleasure of hosting you again soon.Warm Regards,Bakr SakrOperations Manager
by A verified traveler from Edmonton
Posted 17 Aug 2024
My experience was extremely disappointing. The staff, including the manager, were incredibly rude and untrained, with no basic customer service skills. They didn’t listen to customers, and I had to call multiple times (2-4 times) just to get any assistance, which they often forgot about.The property had several serious issues. There was a persistent, bad smell around the building, likely due to a sewer backup. To make matters worse, I found blood stains on my duvet, which was both disturbing and unacceptable.Parking was another major problem. The property has very limited parking spaces, and if you arrive late and the parking is full, you’re left to find a place on your own, which was very inconvenient.Overall, this was a terrible experience, and I would not recommend staying here.
Comment from Hotel Management
20 Aug 2024 by Bakr Sakr, Hotel Management
Dear Arshad,Thank you for taking the time to leave a review of your recent visit to Premier Inn Dubai Dragon Mart Hotel.I was deeply sad to see that you left with such a bad impression, and please accept my apologies that we didn't meet your expectations in regard to all the points you have mentioned from your respected perspective.We are committed to high standards especially when it comes to cleanliness and guest satisfaction, and we're genuinely sorry that we fell short during your visit, and we hope you'll consider giving us another chance in the future to provide you with a much better experience.We look forward to welcoming you back soon.Kind Regards,Bakr SakrOperations Manager
by A verified traveler
Posted 12 Aug 2024
The service was superb
Comment from Hotel Management
14 Aug 2024 by Bakr Sakr, Hotel Management
Dear Travis,Thank you very much for your review.We look forward to serving you again.Warm Regards,Bakr SakrOperations Manager
by A verified traveler
Posted 11 Aug 2024
Very good
Comment from Hotel Management
14 Aug 2024 by Bakr Sakr, Hotel Management
Dear Piron,Thank you very much for your review.We look forward to serving you again.Warm Regards,Bakr SakrOperations Manager
by A verified traveler
Posted 3 Aug 2024
Budget friendly
Comment from Hotel Management
5 Aug 2024 by Bakr Sakr, Hotel Management
Dear Guruprasath,Thank you very much for your review.We look forward to serving you again.Warm Regards,Bakr SakrOperations Manager
