Ratings based on 76 Verified Reviews
3.4 Room cleanliness
3.6 Service & staff
3.6 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Nov 2024
My room had ocean view, I really enjoyed the quietness there, excellent food, good size room, excellent pool.
by A verified traveler
Posted 26 Apr 2024 on Hotels
Comment from Hotel Management
27 Apr 2024 by PBR-GM, Hotel Management
Thank you for choosing Palma and for taking the time to rate us on this platform. We look forward to welcoming you back here at the resort soon.
by A verified traveler
Posted 4 Apr 2024 on Hotels
Comment from Hotel Management
6 Apr 2024 by Palma, Hotel Management
Dear Johannes,Thank you for choosing Palma and for taking the time to rate us on this platform. Glad you thoroughly enjoyed your stay with us.Thank you again for choosing Palma, we look forward to your return visit soon.Sincerely,Team Palma
by A verified traveler
Posted 3 Mar 2024 on Hotels
Comment from Hotel Management
6 Mar 2024 by Palma, Hotel Management
Dear Amarjit,Thank you very much indeed for your valued 10 out of 10 rating on this platform. We are delighted to note that you enjoyed our services and the facilities.Thank you so much once again for choosing Palma and we will look forward to the opportunity to serve you again in the near future.Sincerely, Mohamed N. MalikGeneral Manager
by A verified traveler
Posted 8 Jan 2024
Very bad
Comment from Hotel Management
10 Jan 2024 by PBR-GM, Hotel Management
Dear Suhel,It is certainly not our intention to have any of our guests disappointed with their stay. To allow us to understand more about your experience, and to restore your faith in Palma, we would welcome the opportunity to discuss your feedback in more detail.We do hope to connect with you shortly.Sincerely,Team Palma
by A verified traveler
Posted 5 Jan 2024
Very bad
Comment from Hotel Management
10 Jan 2024 by PBR-GM, Hotel Management
Dear Suhel,It is certainly not our intention to have any of our guests disappointed with their stay. To allow us to understand more about your experience, and to restore your faith in Palma, we would welcome the opportunity to discuss your feedback in more detail.We do hope to connect with you shortly.Sincerely,Team Palma
by A verified traveler
Very bad service provided. Not recommened
Posted 18 Dec 2023 on HotelsEverything mentioned in booking was not available. We ordered lunch and dinner from the resort and it was very bad and old food. Just warmed up. Moreover, breakfast buffet was pathetic. Toast and eggs were too hard and old. Moreover, fruits were rotten and stinky. They used canned fruits not even fresh. Pool water temperature was not controlled. Honestly, not worth to go there with family. I strictly not recommend this resort. Should be 1 star.
Comment from Hotel Management
19 Dec 2023 by PBR-GM, Hotel Management
Dear Moeez,Thank you for choosing Palma and for taking the time to post your review on this platform.Although we are dismayed by the content of your review regarding your stay at our Palma Beach Resort & Spa, we are grateful to you for sharing your feedback that gives us an opportunity to remove any shortcomings and to offer a value product that Palma is known for. Please rest assured that your comments have been taken onboard and revised by the entire Management team. We sincerely hope you will give us another opportunity to redeem ourselves. Kindly contact me directly on your next visit and I will ensure your stay is nothing short of outstanding.Sincerely,Mohamed N. MalikGeneral Manager
by A verified traveler
Posted 23 Nov 2023
Comment from Hotel Management
19 Dec 2023 by PBR-GM, Hotel Management
Dear Uluhan,Thank you for choosing Palma and for taking the time to rate us on Expedia. We will look forward to the opportunity to serve you again in the near future.Sincerely,Mohamed N. MalikGeneral Manager
by A verified traveler
Posted 21 Nov 2023
The staff and the food is amazing
Comment from Hotel Management
22 Nov 2023 by PBR-GM, Hotel Management
Dear Cory,Thank you very much indeed for taking the time to share your experience on this platform. We are delighted to have made you feel at home here at the Palma Beach Resort & Spa. Hearty thanks to you for your great comments and such stupendous remarks, complementing the resort, delicious food, and particularly our friendly staff and excellent service.Thank you so much again for choosing Palma and we look forward to your return visit soon.Sincerely,Mohamed N. MalikGeneral Manager
by A verified traveler
Amazing
Posted 14 Nov 2023 on HotelsOne of the best resorts I have ever been to, staff was so friendly
Just please set the water park temperature for the kids and make the outdoor areas in a spotless looks, other than this was perfect
Comment from Hotel Management
21 Nov 2023 by PBR-GM, Hotel Management
Dear Sherif,Thank you for the time you spent to share your feedback on your recent stay at our Palma Beach Resort & Spa, to be considered as one of the best resorts you stayed at is certainly high praise. I will make sure to share your kind words with my team as I know it will mean a great deal to them.Thank you again for this heartwarming review of your stay with us, we look forward to your next visit.Sincerely,Mohamed N. MalikGeneral Manager
