Ratings based on 981 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Nov 2024
Location
Comment from Hotel Management
20 Nov 2024 by Stefan Masche, Hotel Management
Dear Sameer,Thank you for your kind feedback! We’re delighted to know you appreciated our prime location in the heart of Downtown Dubai.We hope to have the pleasure of welcoming you back to Palace Downtown for another exceptional stay.RegardsStefan Masche
by A verified traveler
Posted 19 Nov 2024
by A verified traveler
Posted 16 Nov 2024
Accessibility to Dubai mall is great
Comment from Hotel Management
18 Nov 2024 by Stefan Masche, Hotel Management
Dear Ahmed,Thank you for sharing your feedback about your stay at Palace Downtown. We are delighted to hear that you found our accessibility to Dubai Mall convenient and enjoyable.Our prime location is one of the many reasons guests choose to stay with us, and we’re pleased it added value to your experience. We hope you had a wonderful time exploring the mall and the surrounding attractions.We look forward to welcoming you back soon. Please let us know if there’s anything we can do to make your next visit even more memorable.RegardsStefan Masche
by A verified traveler
Posted 12 Nov 2024
Service was amazing!
Comment from Hotel Management
13 Nov 2024 by Stefan Masche, Hotel Management
Dear Jolan,Thank you for your kind words! We're thrilled to hear that you enjoyed the service at Palace Downtown. Our team strives to make every guest’s experience memorable, and it's wonderful to know we met your expectations.We look forward to welcoming you back for another exceptional stay!RegardsStefan Masche
by A verified traveler
Posted 12 Nov 2024
by A verified traveler
Posted 9 Nov 2024
by A verified traveler
Posted 8 Nov 2024
Fab
Comment from Hotel Management
11 Nov 2024 by Stefan Masche, Hotel Management
Dear Naila,Thank you so much for for your review and ratingregardsStefan Masche
by A verified traveler
Posted 8 Nov 2024
Beautiful hotel and only negative was lack of soundproofing, was able to hear people downstairs and early morning wake up call from birds.
Comment from Hotel Management
9 Nov 2024 by Stefan Masche, Hotel Management
Dear Ayaz,Thank you for sharing your experience with us. We're delighted that you enjoyed the beauty of Palace Downtown and the overall ambiance of our hotel. However, we regret that noise disturbances impacted your stay.Your comfort is our priority, and we're actively exploring soundproofing solutions to enhance our guests' experience. Additionally, we'll share your feedback with our team to see how we can minimize such disturbances further.We hope to welcome you back for a truly serene and restful stay in the future.RegardsStefan Masche
by A verified traveler
Posted 3 Nov 2024
by A verified traveler
Posted 2 Nov 2024
Best service and staff are always available very clean hopefully will see you again Sonia at reception is very helpful
Comment from Hotel Management
3 Nov 2024 by Stefan Masche, Hotel Management
Dear Akhtar,Thank you for your lovely review! We are delighted to hear that you appreciated our high standards of service and cleanliness. It’s wonderful to know that our team, especially Sonia at reception, made your stay memorable with her helpful assistance.Your feedback is truly valued, and we can’t wait to welcome you back to Palace Downtown soon for another exceptional experience.RegardsStefan Masche
