Ratings based on 120 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Aug 2024 on Hotels
by A verified traveler
Posted 16 Jun 2024
👍
Comment from Hotel Management
20 Jun 2024 by Guest Experience Team, Hotel Management
Sayın Murat Bey,Görüşünüzü bizimle paylaştığınız için teşekkür ederiz.Occidental Sharjah Grand'daki konaklamanızdan memnun kaldığınızı duymaktan mutluluk duyuyoruz. Oda temizliği, otel koşullarımız ve sunmuş olduğumuz hizmet konularındaki olumlu değerlendirmeleriniz, misafirlerimize sunduğumuz özenin ve kalitenin fark edildiğini gösteriyor.Sizi tekrar aramızda görmekten onur duyarız. SaygılarımızlaGuest Experience Team
by A verified traveler
The bathroom and overall Cleanliness was a minus
Posted 16 Jun 2024 on HotelsThe cleanliness is not good.
The bathroom floor coukd never get dry.
The bathtub wouldn't let the water drain, so I had to not shower and wait till I get to a new hotel to shower.
The sink was not draining either when I arrived and then it was fixed.
The food is good though and the pool is good and deep (2.85m). The easy access to the beach was a plus too.
Just wasn't satisfied with the cleanliness mainly and the bathroom.
Comment from Hotel Management
20 Jun 2024 by Guest Experience Team, Hotel Management
Dear Akram,Thank you for taking the time to share your feedback.We are deeply concerned to hear about the challenges you faced with the bathroom facilities. Rest assured, our team is dedicated to maintaining the highest standards of cleanliness and functionality. We regret to hear that we fell short of these standards during your visit. On a brighter note, we are pleased that the culinary offerings met your expectations and that you enjoyed both the depth of our pool and the easy access to the beach. These are among the experiences we are proud to offer at our hotel.We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards,Guest Experience Team
by A verified traveler
Good staycation
Posted 13 Jun 2024 on HotelsBeautifup hotel with sea views, nice pool and beach access
Comment from Hotel Management
20 Jun 2024 by Guest Experience Team, Hotel Management
Dear Itesh, Thank you very much for your kind feedback.We are thrilled that the scenic sea views, our well-maintained pool, and the exclusive beach access contributed to a memorable staycation for you. It brings us immense pleasure to learn that the cleanliness of our rooms, the condition of our hotel, and the level of service provided met your expectations and enhanced your comfort during your stay.We look forward to welcoming you back for another memorable experience.Best wishes,Guest Experience Team
by A verified traveler
Posted 9 Jun 2024
Room is clean and tidy. There is taxi available any time.Swimming pool is clean, beach is clean, they provided towels for swimming.Breakfast has lots of variety. There is nearby grocery store, walking distance.Meal inside hotel is pricey.Beach view is a must, beautiful scene.Aircon is good, not centralized where you can control it by yourselves.You have to call if you will be late for your check in.Will book again, highly recommend.Hope they will provide affordable rates again.
Comment from Hotel Management
10 Jun 2024 by Guest Experience Team, Hotel Management
Dear Ann,We appreciate that you took the time to share your experience with us.We are thrilled to hear that you found the room clean and tidy, appreciated the readily available taxi service, and enjoyed the pristine condition of both our swimming pool and beach. It's wonderful to know that our variety at breakfast was to your liking, and that the proximity to a nearby grocery store added convenience to your stay.It pleases us to learn that the beach view from your room significantly enhanced your experience and that the individual air conditioning controls provided you with additional comfort. Our team strives to provide clear communication regarding check-in times, and we are grateful that you highlighted the importance of notifying us about late arrivals. While we aim to provide the best value for our services, we note your impression of our meal pricing and would like to assure you that we consistently review our pricing to remain competitive while offering high-quality options. We are particularly encouraged by your intent to book with us again and your recommendation, which speaks volumes about the positive impact we've made on your visit.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Guest Experience Team
by A verified traveler
Visit to Dubai
Posted 24 May 2024 on HotelsGo service, Nice personale, and the buffe restaurant is very good. But I mis more variation in the menu restaurant, and why not also serve alcohol free beer this place.
Comment from Hotel Management
27 May 2024 by Guest Experience Team, Hotel Management
Dear Per,Thank you for your review.We regret to hear your dining experience did not fully meet your expectations in terms of menu variety. Our Al Meena Restaurant prides itself on catering to a wide range of tastes, and we continuously strive to enhance our menu offerings. We also take note of your suggestion regarding the availability of alcohol-free beer and will certainly consider it for our future guests. It is heartening to learn that you appreciated the service provided by our personable staff and enjoyed the quality of food at our buffet restaurant. At Occidental Sharjah Grand, we are committed to providing a comfortable and enjoyable experience for all our guests.We hope to welcome you again in the future. Best regards,Guest Experience Team
by A verified traveler from Milano
Posted 24 Apr 2024
by A verified traveler
Water Leakages, Food Choice
Posted 17 Apr 2024 on HotelsComment from Hotel Management
20 Apr 2024 by Guest Experience Team, Hotel Management
Dear Sachin,Thank you for your review.We regret to hear about the issues you encountered with water leakages and are looking into this matter to ensure our high standards are maintained. Additionally, we apologize if our food selection did not meet your expectations. Our restaurant aims to cater to various tastes and dietary requirements, including options for food intolerances.We are glad, however, that you found our room cleanliness, hotel condition, service, and room comfort to be satisfactory. Our team strives to provide a welcoming and comfortable environment for all our guests.We hope to welcome you again in the future.Best regards,Guest Experience Team
by A verified traveler
Posted 30 Mar 2024 on Orbitz
This is not a 4 star resort. Pool area is Ok. The room itself is terrible.
Comment from Hotel Management
31 Mar 2024 by Guest Experience Team, Hotel Management
Dear Ianis,Thank you for sharing your experience.We are truly sorry to hear that certain aspects of your visit did not meet your expectations. While our team works diligently to ensure all guests have a comfortable and satisfying experience, we regret that we seem to have fallen short during your stay. We take pride in our hotel's amenities, including our newly refurbished gym and diverse dining options, and we are disheartened to learn that your room experience was not reflective of our usual standards. Our commitment to health and safety, as represented by our 'We Care About You' programme, is a core part of our guest experience and we are saddened to hear that you felt this was not evident.Your remarks are taken seriously and though we cannot change the past, we continuously strive to enhance our services and facilities for all guests.We hope to welcome you again in the future.Best regards,Guest Experience Team
by A verified traveler
Posted 6 Mar 2024 on Hotels
Rooms and carpet dated, needed a new coat of paint. Same for the bathroom. In general pleasant
Comment from Hotel Management
8 Mar 2024 by Guest Experience Team, Hotel Management
Dear Guest,Thank you for reviewing your stay with us.We're sorry to hear that certain aspects of the room did not meet your expectations. Please rest assured we are dedicated to maintaining a high standard of comfort and style for our guests, and we continuously work to improve our facilities. We're glad to note, however, that you found your stay to be generally pleasant.Your satisfaction with the room's cleanliness and our service is truly encouraging, and we are pleased that you found comfort during your stay with us.The whole team hope that we have the pleasure of welcoming you back in the future.Best wishes,Guest Experience Team
