Ratings based on 991 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
3.9 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Oct 2024
Staff was generally helpful. However, new staff with change of shift gave our room away and we had to wait longer. Room had water damage, carpet was mouldy and twrribly smelly. Very concern for our health. We were given another roo. But the issues were the same. The smell was a little less and we only plan to stay for half a day so we put up with it. Very disappointed as we expected better from Novotel.
Comment from Hotel Management
3 Nov 2024 by Novotel Deira Creekside Dubai, Hotel Management
Dear Valued guest,Thank you for choosing to stay at the Novotel Deira Creekside Dubai. Thank you for taking the time to share your feedback. Although I regret that your experience was not satisfactory, we appreciate receiving feedback as it helps us learn and improve. Our team strives to provide an exceptional guest experience, and it's evident that we fell short on this occasion. We sincerely apologize for any inconsistencies you may have encountered during your stay.Thank you again for sharing your experience, and we hope your next visit will be as pleasant one. Sincerely, Sumit GUPTA Hotel Manager
by A verified traveler
Posted 6 Oct 2024
Overall the hotel was good
breakfast was standard
The carpet in my room was very old and dirty
Comment from Hotel Management
8 Oct 2024 by Ibis Deira Creekside Dubai, Hotel Management
Dear Valued guest,Thank you for choosing to stay at the Ibis Deira Creekside Dubai.Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. Please accept our sincere apologies for any inconsistency you may have experienced during your stay. We look forward to welcoming you again at Ibis Creekside Center Dubai.Sincerely,Sumit GUPTAHotel Manager
by A verified traveler
Posted 29 Sep 2024
Very good hôtel
Comment from Hotel Management
5 Oct 2024 by Novotel Deira Creekside , Hotel Management
Dear Valued guest,We would like to take a moment to express our gratitude for the kind review you left us after your recent stay at Novotel Deira Creekside Dubai. We are delighted to hear that you found our service to be personal and attentive throughout your stay.We appreciate your feedback and look forward to welcoming you back to our hotel soon.Kind regards,Sumit GuptaHotel Manager
by A verified traveler
Posted 25 Sep 2024
please improve the break first i start coming to this beutyfull hotel since 2003 and i know how good the break the use to be.🙏
Comment from Hotel Management
26 Sep 2024 by Novotel Deira Creekside Dubai, Hotel Management
Dear Valued Guest,Thank you for choosing to stay at Novotel Deira Creekside Dubai. We appreciate you taking the time to post a detailed review of your stay with us and I am pleased to hear that you have enjoyed this experience for numerous reasons. We have noted your comments regarding breakfast and have already informed our Food and Beverage Manager. We are taking measures to address the issue to prevent it from happening again. At Novotel, we strive to provide you with an exceptional guest experience, and we apologize for any inconsistencies you may have experienced during your stay.We thank you again for sharing your experience with us, and we hope to have the pleasure of welcoming you back for a more pleasant stay in the future.Sincerely,Sumit GuptaHotel Manager
by A verified traveler
Posted 15 Sep 2024
Backdated property..staff at desk very limited in explanation..room amenities very poor..AC not working properly, key card locations in elevator and parking access not working..dirty room carpet. Bathroom: shower cabin and toilet, very small and hardly enough space to move within. Very dirty finishing of corner material..very much mouldy and therefor grey..apologies for geing so specific and sharp with comments. Hotel was a big disappointment: needs urgent maintenance and redecoration of room. Only positive matter to mention is the closeness to the City Center Mall. An experience NOT worth repeating.
Comment from Hotel Management
26 Sep 2024 by Novotel Deira Creekside Dubai, Hotel Management
Dear Valued Guest,First of all, thank you for choosing to stay at Novotel Deira Creekside Dubai.We appreciate you sharing your feedback following your stay with us. We apologize for the overall dissatisfaction you experienced during your stay, but grateful for bringing it up as this helps us to improve our facilities and services constantly. Your comments have been noted and discussed with the concerned department heads. Please accept our sincere apologies for any inconsistency you may have experienced during your stay. I sincerely look forward to welcoming you and hope to regain your confidence in our property.Kind Regards, Sumit Gupta Hotel Manager
by A verified traveler
Posted 14 Sep 2024
Comment from Hotel Management
15 Sep 2024 by Novotel Deira Creekside , Hotel Management
Dear Valued guest,Thank you for choosing to stay at the Novotel Deira Creekside Dubai.We appreciate you taking the time to post a detailed review of your stay with us and I am pleased to hear that you have enjoyed this experience for numerous reasons. I have shared your comments with the team, so that they are aware of their contribution in helping to satisfy you and meet your expectations. Looking forward to another occasion of your visit.Sincerely,Sumit GUPTAHotel Manager
by A verified traveler
Posted 14 Aug 2024
Great
Comment from Hotel Management
7 Sep 2024 by Novotel Deira Creekside Dubai, Hotel Management
Dear Valued guest,Thank you for choosing to stay at the Novotel Deira Creekside Dubai.We appreciate you taking the time to post a detailed review of your stay with us and I am pleased to hear that you have enjoyed this experience for numerous reasons. I have shared your comments with the team, so that they are aware of their contribution in helping to satisfy you and meet your expectations. Looking forward to another occasion of your visit.Sincerely,Sumit GUPTAHotel Manager
by A verified traveler
As always I enjoyed my stay here.
Posted 14 Aug 2024 on HotelsBecause I always enjoy my stay at the Novotel in Daira, Dubai, I always stay here when I pass by Dubai.
This stay has been consistant and nice.
Comment from Hotel Management
7 Sep 2024 by Novotel Deira Creekside Dubai, Hotel Management
Dear Valued guest,Thank you for choosing to stay at the Novotel Deira Creekside Dubai.We appreciate you taking the time to post a detailed review of your stay with us and I am pleased to hear that you have enjoyed this experience for numerous reasons. I have shared your comments with the team, so that they are aware of their contribution in helping to satisfy you and meet your expectations. Looking forward to another occasion of your visit.Sincerely,Sumit GUPTAHotel Manager
by A verified traveler
Posted 8 Aug 2024
Comment from Hotel Management
7 Sep 2024 by Novotel Deira Creekside Dubai, Hotel Management
Dear Valued guest,Thank you for choosing to stay at the Novotel Deira Creekside Dubai.We appreciate you taking the time to post a detailed review of your stay with us and I am pleased to hear that you have enjoyed this experience for numerous reasons. I have shared your comments with the team, so that they are aware of their contribution in helping to satisfy you and meet your expectations. Looking forward to another occasion of your visit.Sincerely,Sumit GUPTAHotel Manager
by A verified traveler
Posted 6 Aug 2024
It’s great place except the room is not wide enough for family
Comment from Hotel Management
7 Sep 2024 by Novotel Deira Creekside Dubai, Hotel Management
Dear Valued guest,Thank you for choosing to stay at the Novotel Deira Creekside Dubai.We appreciate you taking the time to post a detailed review of your stay with us and I am pleased to hear that you have enjoyed this experience for numerous reasons. I have shared your comments with the team, so that they are aware of their contribution in helping to satisfy you and meet your expectations. Looking forward to another occasion of your visit.Sincerely,Sumit GUPTAHotel Manager
