Ratings based on 983 Verified Reviews
4.0 Room cleanliness
4.2 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler from Bulawayo
Posted 7 Dec 2024
It has an exotic feel to it.
The food was great mostly breakfast.
The stuff are so friendly.
Very welcoming.
Comment from Hotel Management
9 Dec 2024 by Mercure Gold Hotel, Hotel Management
Dear Valued Guest, Thank you for taking the time to share your feedback about your stay at Mercure Gold Hotel! We are thrilled to know you enjoyed the exotic ambiance, delightful breakfast, and the warm hospitality of our team. Creating a welcoming and friendly environment for our guests is always our top priority. We look forward to hosting you again for another memorable experience. Best regards, Chris Fourment General Manager
by A verified traveler
Posted 26 Nov 2024
The property was clean, and the staff were friendly. However, my room was on the second floor, and we could hear loud music from the nightclubs on the ground floor of the hotel until 3 a.m. This made it difficult to enjoy a restful night’s sleep.
Comment from Hotel Management
28 Nov 2024 by Mercure Gold Hotel, Hotel Management
Dear Mr. Richard,Thank you for sharing your feedback. We are pleased to know you found our property clean and our staff friendly.We sincerely regret the noise disturbance you experienced during your stay. Please know that we are actively working on minimizing noise levels to ensure a more restful environment for our guests.We hope to have the opportunity to welcome you back and provide a more enjoyable experience.Sincerely,Chris FourmentGeneral Manager
by A verified traveler
Posted 19 Oct 2024
Not good
Comment from Hotel Management
20 Oct 2024 by Mercure Gold Hotel, Hotel Management
Dear Valued Guest,Thank you for your feedback. We regret to hear that your experience did not meet your expectations. To better understand your concerns, could you please provide us with more details about what went wrong during your stay? Your input will help us improve our services and ensure a better experience for all our guests.We hope to have the opportunity to welcome you back and provide a more positive experience.Best regards,Chris FourmentGeneral Manager
by A verified traveler from Singapore
Posted 11 Oct 2024
Toiletries not provided but property has friendly staff.
Comment from Hotel Management
14 Oct 2024 by Mercure Gold Hotel, Hotel Management
Dear Valued Guest,Thank you for sharing your feedback. We're pleased to hear that you found our staff to be friendly and welcoming.We want to clarify that toiletries are provided upon request to ensure our guests' preferences are met. We apologize if this was not communicated clearly during your stay, and we appreciate your understanding in this matter.Thank you once again for your comments, and we look forward to welcoming you back for an even better experience in the future.Kind regards,Chris FourmentGeneral Manager
by A verified traveler
Posted 10 Oct 2024
Loved everything about the location of this property. TONS of dining options nearby. Staff was AMAZING, especially the gentlemen taking care of our luggage. Great guides and you must ask them about exploring Dubai! You wont be disappointed. Room was large, cool, and cleaned evey day. Can't say enough nice things about this hotel and the staff. Great work Mercure Gold. We will definitely come back.
Comment from Hotel Management
11 Oct 2024 by Mercure Gold Hotel, Hotel Management
Dear Valued Guest,Thank you for your glowing review! We are absolutely thrilled to hear that you loved the location of our property and enjoyed the many dining options nearby. It’s also wonderful to know that our team, concierge team, made such a positive impression by providing excellent service and helpful advice for exploring Dubai.We're glad you found your room spacious, cool, and well-maintained, and we truly appreciate your kind words about the hotel and staff. Your feedback means the world to us, and we are delighted to know that you plan to return.We look forward to welcoming you back to Mercure Gold Hotel for another fantastic stay!
by A verified traveler
Posted 9 Oct 2024
Excellent customer service!
Comment from Hotel Management
10 Oct 2024 by Mercure Gold Hotel, Hotel Management
Dear Valued Guest,Thank you for your kind words and for highlighting the excellent customer service you experienced at Mercure Gold Hotel! We are thrilled that our team made your stay enjoyable, and we truly appreciate your support.We look forward to hosting you again soon!Best regards,Chris FourmentGeneral Manager
by A verified traveler
Posted 9 Sep 2024
Comment from Hotel Management
10 Sep 2024 by Mercure Gold Hotel, Hotel Management
Dear Mr. Mohammod,We greatly appreciate your outstanding rating!We look forward to serving you again in the near future.Sincerely,Chris FourmentGeneral Manager
by A verified traveler
Expectation was not met
Posted 12 Aug 2024 on HotelsNoisy bar on the ground floor. Limited restaurant option. Old room furnitures and fixtures. Old mattress. No view to talk about.
Comment from Hotel Management
14 Aug 2024 by Mercure Gold Hotel, Hotel Management
Dear Mr. Jhett,Thank you for your feedback. We apologize for the inconveniences you experienced during your stay. Regarding the noise from the bar, please be assured that we are actively working on minimizing disturbances. We have also forwarded your concerns to the relevant team for investigation and further action as needed.We appreciate your input and hope to have the opportunity to better meet your expectations in the future.Sincerely,Chris FourmentGeneral Manager
by A verified traveler
Posted 23 Jul 2024 on Hotels
Comment from Hotel Management
25 Jul 2024 by Mercure Gold Hotel, Hotel Management
Dear Mr. Leano,We greatly appreciate your excellent rating!We look forward to serving you again in the near future.Sincerely,Chris FourmentGeneral Manager
by A verified traveler
Posted 19 Jul 2024 on Hotels
Comment from Hotel Management
13 Sep 2024 by Mercure Gold Hotel, Hotel Management
Dear Mr. Anthony,Thank you for taking the time to leave us a rating. We’re sorry to see that your experience did not meet your expectations.We understand that receiving a low rating indicates that there were significant issues during your stay. While we do not have specific details regarding your experience, please know that we take all feedback seriously and are committed to improving our services.We have forwarded your feedback to the relevant department for review. If you could provide us with more information or specific details about your stay, it would greatly assist us in addressing any issues and enhancing our service. Please feel free to contact us.We hope to have the chance to offer you a better experience in the future.Sincerely,Chris FourmentGeneral Manager
