Ratings based on 990 Verified Reviews
4.0 Room cleanliness
4.2 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Sep 2024
Comment from Hotel Management
10 Sep 2024 by Mercure Gold Hotel, Hotel Management
Dear Mr. Mohammod,We greatly appreciate your outstanding rating!We look forward to serving you again in the near future.Sincerely,Chris FourmentGeneral Manager
by A verified traveler
Posted 16 Jun 2024
Very good
Comment from Hotel Management
19 Jun 2024 by Mercure Gold Hotel Dubai, Hotel Management
Dear Mr. Mohamad,We greatly appreciate your excellent rating and wonderful feedback!We look forward to serving you again in the near future.Sincerely,Chris FourmentGeneral Manager
by A verified traveler
Posted 14 Jun 2024
Sanjay is great in housekeeping, he is cleaning the room well, all hygiene and good work by him. Room cleaning everyday is done. Bathrooms are clean
Comment from Hotel Management
19 Jun 2024 by Mercure Gold Hotel Dubai, Hotel Management
Dear Valued Guest,Thank you for your feedback! We're delighted to hear that Sanjay from housekeeping provided excellent service and ensured your room was cleaned well with great attention to hygiene. It's wonderful to know that you found the room cleaned daily and the bathrooms kept clean.We appreciate your kind words and look forward to welcoming you back for another pleasant stay.Sincerely,Chris FourmentGeneral Manager
by A verified traveler
Posted 11 Jun 2024
Location, surrounding area
Comment from Hotel Management
13 Jun 2024 by Mercure Gold Hotel Dubai, Hotel Management
Dear Valued Guest,We greatly appreciate your excellent rating and wonderful feedback!We look forward to serving you again in the near future.Sincerely,Chris FourmentGeneral Manager
by A verified traveler
2 night Stay in Dubai
Posted 14 May 2024 on HotelsOn arrival the staff were friendly and efficient and nothing was too much trouble. Hotel is located in a great location to get around Dubai rooms were spacious clean and the bed was very comfortable.
I would definitely stay here again
Comment from Hotel Management
15 May 2024 by Mercure Gold Hotel Dubai, Hotel Management
Dear Mr. Alan,We greatly appreciate your excellent rating and wonderful feedback!We look forward to serving you again in the near future.Sincerely,Chris FourmentGeneral Manager
by A verified traveler
Not going again
Posted 14 May 2024 on HotelsBed was not clean
Bad smell rotten in room
Furniture damaged
No hot water
Comment from Hotel Management
15 May 2024 by Mercure Gold Hotel Dubai, Hotel Management
Dear Valued Guest,Thank you for sharing your concerns regarding your recent stay with us. We sincerely apologize for the inconvenience you experienced during your time at Mercure Gold Hotel.Your feedback is extremely important to us, and we have forwarded your concerns to the relevant departments for thorough investigation. We will take all necessary actions to address the issues you encountered.We appreciate your understanding and patience as we work to resolve these issues promptly.Sincerely,Chris FourmentGeneral Manager
by A verified traveler
Posted 11 May 2024
Check in process was very slow. Did not get access to room until 5.20pm despite arriving and dropping bags at 7.30am. Was told room would be ready by 1.30-2.00pm. Towels not available at pool or gym. Struggled to get towels in room. Could do with sanitiser spray bottles and towels in gym to clean equipment.
Comment from Hotel Management
13 May 2024 by Mercure Gold Hotel Dubai, Hotel Management
Dear Mr. Stephen,Thank you for sharing your feedback regarding your recent check-in experience and the amenities provided during your stay at Mercure Gold Hotel.We sincerely apologize for the inconvenience you experienced. Please rest assured that we have forwarded your concerns to the relevant departments for thorough investigation. We will take necessary actions to address these issues and ensure that our services meet the high standards we strive for.Thank you for bringing these matters to our attention. We appreciate your patience and understanding, and we hope to have the opportunity to welcome you back for a positive experience in the future.Sincerely,Chris FourmentGeneral Manager
by A verified traveler
Posted 11 May 2024
One of the best budget hotels, everyone is nice, beautiful place and environment, lovely staff. Would definitely go back there
Comment from Hotel Management
13 May 2024 by Mercure Gold Hotel Dubai, Hotel Management
Dear Mr. Tanimu,Thank you for your kind words! We're delighted to hear that you had a great experience at Mercure Gold Hotel.We're thrilled that you found us to be one of the best budget hotels and that everyone was nice and accommodating. It's wonderful to know that you enjoyed our beautiful environment and that our staff left a positive impression on you.We appreciate your feedback and recommendation, and we look forward to welcoming you back for another enjoyable stay at Mercure Gold Hotel!Sincerely,Chris FourmentGeneral Manager
by A verified traveler
Posted 6 May 2024
Comment from Hotel Management
9 May 2024 by Mercure Gold Hotel Dubai, Hotel Management
Dear Mr. Sarfraz,We greatly appreciate your excellent rating!We look forward to serving you again in the near future.Sincerely,Chris FourmentGeneral Manager
by A verified traveler
Real Gold
Posted 3 May 2024 on HotelsWonderful and helpful staff. clean hotel. A little out of the way from the rest of the action in Dubia. There was a small TV, but the room was comfortable. Ethiad Museum was in walking distance, some good food options nearby, and supermarket right next door.
Comment from Hotel Management
6 May 2024 by Mercure Gold Hotel Dubai, Hotel Management
Dear Mr. Ali,Thank you for choosing Mercure Gold Hotel and for sharing your feedback with us. We are delighted to hear that you had a wonderful stay and that our staff was helpful throughout your time with us.We appreciate your comments about the cleanliness of our hotel and are pleased to know that you found your room to be comfortable despite the smaller TV. Your satisfaction is important to us, and we will take your feedback into consideration as we strive to enhance our guests' experiences.It's great to hear that you found the hotel's location convenient for exploring nearby attractions such as the Etihad Museum and enjoying the dining options in the area. We are glad that you had access to amenities like the supermarket next door.Thank you once again for your review, and we hope to have the opportunity to welcome you back for another enjoyable stay at Mercure Gold Hotel.Sincerely,Chris FourmentGeneral Manager
