Ratings based on 139 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Nov 2024
by A verified traveler
Posted 21 Oct 2024
Stayed in Dubai on several occasions and always find the hotels great and this was no exception. Hotel inside and out is spotless and the staff can’t do enough for you. If you’re looking for a quiet relaxing high end holiday I would thoroughly recommend this hotel if you want a little more life then maybe stay in the Hilton next door, pretty much an identical hotel but with a sports bar and other entertainment to which the Marriott has very little, this isn’t a negative at all and doesn’t detract from the hotel at all
by A verified traveler
Posted 14 Oct 2024
Our experience was amazing. The staff was top-notch, the room felt like home and the partial sea view was a plus.
by A verified traveler
Posted 11 Oct 2024
I recently stayed at the Marriott Jumeirah West Palm in Dubai, and while the hotel itself is beautiful and the service is friendly, the room’s maintenance and attention to detail fell short of expectations. The most important aspect of any room for me is a well-functioning air conditioner, and unfortunately, the unit in my room was inadequate. It struggled to keep the room cool during the day and was barely sufficient at night. The thermostat was outdated compared to the rest of the room, indicating it hadn’t been renovated in quite some time.
Despite the room’s grand appearance, several features were not functioning properly. The bidet hose had an issue with excessively hot water, making it uncomfortable to use, and unfortunately, it couldn’t be adjusted even after a technician’s visit. The Wi-Fi was weak, the bathroom lacked conditioner (which we had to request), and a piece of the shower was broken and loose. The haridryer did not have a compatible socket in the bathroom so it had to be used in the coffee/kitchen area. The door lock and balcony light also did not work, and despite requesting housekeeping before leaving for six hours, the room was not attended to. Additionally, there was insufficient toilet paper provided. These issues detracted from what could have been a great stay.
As a Bonvoy member, I was especially disappointed, given my loyalty to the brand. I hope these concerns are addressed for future guests.”
by A verified traveler
Posted 5 Oct 2024
Great facilities and great staff, overall an excellent experiece
by A verified traveler
Posted 3 Oct 2024
by A verified traveler
Posted 29 Sep 2024
Stayed 1 night on a layover. Was glad I did
Comment from Hotel Management
1 Oct 2024 by Gerrit Schmitt, Hotel Management
Dear Joshua, Thank you so much for staying with us and rating your stay. We are delighted to learn that we were able to create a wonderful layover experience for you. Looking forward to welcoming you back for a longer stay. Kind regards, Gerrit Schmitt General Manager
by A verified traveler from Oakville
Posted 20 Sep 2024
Clean facility and excellent customer service
Comment from Hotel Management
1 Oct 2024 by Gerrit Schmitt, Hotel Management
Dear Hani, Thank you for providing your positive review and choosing us for your stay. We are happy that you were very satisfied with your stay and look forward to welcoming you back very soon. Kind regards, Gerrit Schmitt General Manager
by A verified traveler from Nazareth
Posted 9 Sep 2024
Overall I’m very satisfied with my stay at Marriott palm Jumeirah, and I’m extra thankful for the professional staff there … I will be revisiting it
Comment from Hotel Management
9 Sep 2024 by Gerrit Schmitt, Hotel Management
Dear Ibrahim,Thank you for providing your positive review and choosing us for your stay. We are happy that you were very satisfied with your stay and look forward to your return.Kind regards,Gerrit SchmittGeneral Manager
by A verified traveler
Posted 8 Sep 2024
The most wonderful hotel, excellent facilities, friendly staff will definitely go back.
Comment from Hotel Management
9 Sep 2024 by Gerrit Schmitt, Hotel Management
Dear Nicholas,Thank you for staying with us and taking your valuable time to review your experience. We are happy that you had a great time and will be happy to welcome you back soon.Kind regards,Gerrit SchmittGeneral Manager
