Ratings based on 610 Verified Reviews
3.7 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Oct 2024
NA
Comment from Hotel Management
2 Nov 2024 by Marco Polo Hotel Dubai, Hotel Management
Dear Valued Guest,We hope you enjoyed your stay at the Marco Polo Hotel.Your feedback is always appreciated & important to us, in all aspects and your compliments are what we aspire to hear at the end of your stay.We hope you’ll visit us again soon.Regards,The Marco Polo Hotel Dubai
by A verified traveler
Posted 30 Sep 2024
Staff were friendly and welcoming and offered assistance whenever I asked
Comment from Hotel Management
2 Oct 2024 by Marco Polo Hotel Dubai, Hotel Management
Dear Valued Guest,Thank you for choosing our hotel and for taking the time to write a review.We are pleased to know that you enjoyed your stay, especially the service provided by the hotel team. Thank you for your recognition of their efforts and it does inspire us to keep raising our levels of service through innovation and understanding our guests even more. We do hope that you will visit us again and look forward to welcoming you back.Regards,The Marco Polo Hotel Dubai
by A verified traveler
Posted 22 Aug 2024 on Hotels
Comment from Hotel Management
24 Aug 2024 by Marco Polo Hotel Dubai, Hotel Management
Dear Valued Guest,We hope you enjoyed your stay at the Marco Polo Hotel.Your feedback is always appreciated & important to us, in all aspects and your compliments are what we aspire to hear at the end of your stay.We hope you’ll visit us again soon.Regards,The Marco Polo Hotel Dubai
by A verified traveler
Posted 17 May 2024
Comment from Hotel Management
22 Jun 2024 by The Marco Polo Hotel Dubai, Hotel Management
Dear Valued Guest,Thank you so much for your 5 star review! We will share this with the whole team to let them know to keep up the amazing work. We are incredibly grateful that you took the time out to leave us a 5 star review.Thank you so much and hope to welcome you back.Regards,The Marco Polo Hotel Dubai
by A verified traveler
Posted 8 May 2024
Comment from Hotel Management
2 Nov 2024 by Marco Polo Hotel Dubai, Hotel Management
Dear Valued Guest, Thanks for sharing your feedback with us.We are very sorry that your experience did not meet your expectations. We have set high standards for ourselves, and we are very sorry to hear that this did not materialize in your interaction with our service.Please give us another chance to prove ourselves soon.Regards,The Marco Polo Hotel Dubai
by A verified traveler from New York
Posted 24 Feb 2024
Don’t like the room smell
Comment from Hotel Management
2 Mar 2024 by The Marco Polo Hotel Dubai, Hotel Management
Dear Valued Guest,We thank you for taking the time and sharing the feedback with us. Reviewing performance and understanding constructive criticism is an essential part in any organization’s growth process and we always welcome it.We are sorry to hear that you were not completely satisfied with your experience. We have carefully noted your concerns and shared it with our team as this will certainly help us in our aim to continuously strive for perfection during our regular operations. Feedback like yours is very important to us and please be assured that your comments have been passed on to the team to see any required improvement and action.Thank you for giving us the opportunity to serve you and it would be our pleasure to continue serving you.Sincerely,The Marco Polo Hotel Dubai
by A verified traveler
Calcutta Hotel in Dubai
Posted 9 Feb 2024 on HotelsNot up to Marco Polo standard, over priced, under delivery, extremely dated, seems to be focused on India
Comment from Hotel Management
9 Feb 2024 by The Marco Polo Hotel Dubai, Hotel Management
Dear Valued Guest,Thank you for taking the time to share your feedback.We are sorry to read that your stay did not completely meet your expectations. Your satisfaction is very important to us and we ask that guests make us aware of any issues or concerns during their stay so that we may find an immediate solution.We hope you will come and stay with us again.Best wishes,The Marco Polo Hotel Dubai
by A verified traveler
Posted 3 Feb 2024 on Hotels
Thank you Zahraa customer relation she is very friendly helpful
Comment from Hotel Management
3 Feb 2024 by Marco Polo Hotel Dubai, Hotel Management
Dear Valued Guest, We are glad that you had a wonderful and comfortable stay with us in our hotel and we were able to meet your expectations. Providing our guests with amazing experiences and ensuring that they are happy is always our top priority. I have shared your feedback with all our team members, and I’m looking forward to welcoming you back soon to continue exceeding your expectations! Warm regards,The Marco Polo Hotel Dubai
by A verified traveler
Posted 31 Dec 2023
Comment from Hotel Management
2 Jan 2024 by The Marco Polo Hotel Dubai, Hotel Management
Dear Valued Guest,We hope you enjoyed your stay at the Marco Polo Hotel.Your feedback is always appreciated & important to us, in all aspects and your compliments are what we aspire to hear at the end of your stay.We hope you’ll visit us again soon.Regards,The Marco Polo Hotel Dubai
by A verified traveler
fine
Posted 2 Nov 2023 on Hotelsit was fine
Comment from Hotel Management
3 Nov 2023 by The Marco Polo Hotel Dubai, Hotel Management
Dear Valued Guest, We would like to thank you for taking the time to share your review.We are delighted to note that you had a pleasant stay with us.We look forward to welcoming you once again and continuing to meet your expectations. Warm regards, The Marco Polo Hotel Dubai
