Ratings based on 9 Verified Reviews
4.0 Room cleanliness
3.7 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler from Dubai
Posted 16 Dec 2024
The experience was good in general with minor observations.
The parking space is not enough for the guests. Although the security guard has done his best to adjust the situation. He deserve a high credit for his efforts.
The receptionist in certain shifts needs to improve his customer service skills.
by A verified traveler
Posted 22 Nov 2024
Price so high
by A verified traveler
Posted 23 Jul 2024 on Hotels
by A verified traveler
Posted 29 May 2024 on Hotels
by A verified traveler
Posted 19 Jan 2024
Beautiful place in general
by A verified traveler
Posted 18 Apr 2023
The receptionist night shift. He make me wait for 30 mnts for. I don't have booking. In the system. And I have booking befor. And payed already.
Comment from Hotel Management
27 May 2023 by Front Office Manager, Hotel Management
Dear Valued GuestThank you for your review. All feedback is important to us and we’re sorry to hear you’ve had such a frustrating experience. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again.Sincerely,Anas Abu SalehFront Office Manager
by A verified traveler
5 star
Posted 10 Mar 2022 on HotelsAmazing stay definitely recommend
Comment from Hotel Management
27 May 2023 by Front Office Manager, Hotel Management
Dear Valued Guest, thank you for sharing your review with us and complimenting our helpful service professionals during your stay. As we strive to create memorable hotel experiences for our guests, providing excellent service is at the core of our service commitment to our guests and your kind words will motivate the team to keep up our high standards. we Look forward to welcoming you back again to The Kingsgate Canal - By Millennium, Warm Regards, Anas Abu Saleh
by A verified traveler
Posted 17 Feb 2022 on Hotels
Comment from Hotel Management
27 May 2023 by Front Office Manager, Hotel Management
Dear Valued Guest, Thank you for your wonderful review of The Kingsgate - By Millennium, Dubai. I'm glad that you enjoyed yourself each time you stayed with us. We're honored that you choose to stay with us each time you travel to Dubai. Thank you again for your kind words, and we look forward to welcoming you back soon! Sincerely, Anas Abu Saleh Front Office Manager
by A verified traveler
Posted 23 Oct 2021 on Hotels
Very disappointed from Hotels.com as it is 2nd times I reach to hotel and they don't have confirmation from hotels.com and very complcated and difficult to register your complain and get your refunds
Comment from Hotel Management
24 Oct 2021 by Kingsgate Hotels, Hotel Management
Dear Guest,
Thank you for your feedback. We apologize for the inconvenience caused and assure you that we have taken immediate actions to improve the lacking area.
Regards
The Management
