Ratings based on 691 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Sep 2024 on Hotels
Comment from Hotel Management
17 Sep 2024 by Madona Louiz, Hotel Management
Dear Samir,Marhaba from Kempinski Central Avenue. We apologize for the inconvenience caused. Your satisfaction is of utmost importance to us, and we are committed to addressing any concerns you may have experienced during your time with us.We kindly invite you to provide us with more details about your stay so that we can thoroughly investigate and take appropriate measures to ensure that your future experiences with us meet your expectations. Please do not hesitate to contact us directly at your earliest convenience. Thank you for your valuable feedback, and we look forward to the opportunity to serve you better in the future. Best Regards,Madona Louiz Management Office
by A verified traveler
Posted 14 Sep 2024
Comment from Hotel Management
15 Sep 2024 by Kempinski Central Avenue Dubai, Hotel Management
Dear Mr. Huda, Marhaba from Kempinski Central Avenue Dubai! Thank you sincerely for taking the time to share your positive experience and for providing us with such a wonderful rating. We are delighted to know that you had a great stay with us. Your feedback is truly appreciated, and we are grateful for your positive rating. It is our pleasure to have served you, and we look forward to welcoming you back for another exceptional stay. Best Regards, Madona Louiz Management Office
by A verified traveler from kuwait
Posted 27 Aug 2024
The staff is very friendly.
Comment from Hotel Management
28 Aug 2024 by Gopi Joghee, Hotel Management
Dear Mr. Ali,Marhaba from Kempinski Central Avenue Dubai!Thank you sincerely for taking the time to share your positive experience and for providing us with such a wonderful rating. We are delighted to know that you had a great stay with us. Your feedback is truly appreciated, and we are grateful for your positive rating. It is our pleasure to have served you, and we look forward to welcoming you back for another exceptional stay. Best Regards,Gopi JogheeHotel Manager
by A verified traveler from ALSURRA
Posted 11 Aug 2024
Comment from Hotel Management
12 Aug 2024 by Gopi Joghee, Hotel Management
Dear Mrs. Retaaj Nmaah,Marhaba from Kempinski Central Avenue Dubai!Thank you for choosing to stay with us, we pride ourselves in offering the highest level of care and hospitality to all our guests. We are constantly striving to provide our guests with the very best welcome and service. Your observations and feedback are valued in directing us to deliver on this promise. We regret to know that you had some challenges during your recent stay and that we did not manage to meet or exceed your expectations on this occasion. Rest assured that we have taken your feedback very seriously and we will discuss and take action to enhance our guests’ experiences. We hope that we will have another opportunity to welcome you back soon. I am certain that on your next visit, we will be able to provide you with a much more positive impression.Best Regards, Gopi JogheeHotel Manager
by A verified traveler
Posted 22 Jul 2024
We liked this hotel very much as it is accessible to Dubai mall and other places like burj khalifa fountain and sky view near by.We also liked the staff to be very patient listening to our needs.I would recommend this hotel to my friends and family definitely.
Comment from Hotel Management
24 Jul 2024 by Kempinski Central Avenue Dubai, Hotel Management
Dear Manoj,Marhaba from Kempinski Central Avenue Dubai,We're delighted to hear that you enjoyed your stay with us and found our location convenient, with easy access to Dubai Mall, Burj Khalifa, and other attractions. It's great to know that our staff's attentiveness and patience met your expectations.We truly appreciate your recommendation to your friends and family and look forward to welcoming you back soon for another memorable experience.Best Regards, Madona Louiz Management Office
by A verified traveler
Posted 22 Jul 2024
Comment from Hotel Management
11 Aug 2024 by Gopi Joghee, Hotel Management
Dear Ms. Tania,Thank you for leaving a Perfect Score review at Kempinski Central Avenue Dubai, we continuously strive to serve you better.Looking forward to serving you in the future!Best Regards,Gopi JogheeHotel Manager
by A verified traveler
Posted 13 Jul 2024 on Hotels
Comment from Hotel Management
13 Jul 2024 by Gopi Joghee, Hotel Management
Dear Mr. Ahmad,Marhaba from Kempinski Central Avenue Dubai!Thank you sincerely for taking the time to share your positive experience and for providing us with such a wonderful rating. We are delighted to know that you had a great stay with us. Your feedback is truly appreciated, and we are grateful for your positive rating. It is our pleasure to have served you, and we look forward to welcoming you back for another exceptional stay. Best Regards,Gopi JogheeHotel Manager
by A verified traveler
Posted 10 Jul 2024 on Hotels
It’s amazing
Comment from Hotel Management
10 Jul 2024 by Gopi Joghee, Hotel Management
Dear Mr. Amwaj,Marhaba from Kempinski Central Avenue Dubai!Thank you sincerely for taking the time to share your positive experience and for providing us with such a wonderful rating. We are delighted to know that you had a great stay with us.Your feedback is truly appreciated, and we are grateful for your positive rating. It is our pleasure to have served you, and we look forward to welcoming you back for another exceptional stay. Best Regards,Gopi JogheeHotel Manager
by A verified traveler from Doha
Posted 3 Jul 2024
Attached to the Mall
Comment from Hotel Management
4 Jul 2024 by Gopi Joghee, Hotel Management
Dear Mr. Abdulla,Thanks for leaving a review and we are glad that you enjoyed your experience with us.Hope to serve you again on your next visit.Best Regards,Gopi JogheeHotel Manager
by A verified traveler
Posted 2 Jul 2024
stuff was not really helpful
Comment from Hotel Management
3 Jul 2024 by Kempinski Central Avenue Dubai, Hotel Management
Dear Mr. Khalid,Marhaba from Kempinski Central Avenue Dubai!Thank you for choosing to stay with us and for your valuable feedback. We greatly appreciate your rating on Expedia.We noticed your comment about the staff not being very helpful, and we apologize for any inconvenience this may have caused during your stay. Your experience is important to us, and we would like to understand more about your feedback so that we can address any issues and improve our service.Please provide us with more details about your experience or any specific instances where you felt our staff could have been more helpful. Your insights will help us to better serve our guests in the future.Thank you once again for your feedback and for choosing to stay with us. We look forward to hearing from you.Best regards,Madona LouizManagement OfficeKempinski Central Avenue Dubai
