Ratings based on 910 Verified Reviews
4.9 Room cleanliness
4.7 Service & staff
4.9 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Nov 2024
I just need to complain about the front gate security, no help ! I was there with a tour bus send us there at the date of check in hotel, after loaded my luggages and standing outside hotel for almost 40mins under the sun and ask for security to help to call to get in with luggage’s but nobody care!
Comment from Hotel Management
29 Nov 2024 by Alyaa Al Bishr, Hotel Management
Dear Simon,Warm Greetings from Jumeirah Burj Al Arab!Firstly, I would like to express my sincerest appreciation to you for having chosen Burj Al Arab as your preferred destination in Dubai. I would also like to thank you for having taken the time to complete our online guest survey following your stay with us. While I do sincerely apologize for the disappointing experience you encountered during your recent stay at Burj Al Arab, your feedback is essential to us to ensure that your concerns are addressed promptly and effectively. It is through feedback from our valued guests such as yourself that we are able to constantly improve our level of service, and I would like to thank you for bringing your experience to our attention. Kindly rest assured that we take your feedback very seriously. Your comments will be shared with our entire staff, your comments will certainly motivate us to find solutions in a timely manner to improve our services. Thank you for choosing Jumeirah Burj Al Arab.Alyaa Al Bishr Assistant Leading Quality ManagerJumeirah Burj Al Arab
by A verified traveler
Posted 27 Nov 2024
I paid for a panoramic suite and they gave me an “upgrade” to a 2 bedroom suite which is definitely not what I wanted! I only have 2 people so it’s totally unnecessary to give me 2 bedrooms. I wanted the floor to ceiling view which is why I booked the panoramic suite. We checked in at around 1:30pm and clearly declined the “upgrade”, yet they failed to give us the original panoramic suite we booked. They have other people checking in after us and still got the panoramic room. The staff did not check with those people to see if they wanted upgrade instead. I know because my friend checked in 1 hour after me and still got the panoramic suite and the staff didn’t ask them to give them the upgrade (not that they wanted it), but my point was the staff did not try to fix the problem! They just forced us to accept a room we didn’t want and just comp our meals. But I’m not here for free meals! I feel like the staff did nothing trying to give us our original room back! Plus for a hotel with such high prestige, it should not overbook the room! Initially they said our room had “issues”, then later slipped and said they tried to get our room back but couldn’t! So obviously they gave my room to someone else! We wasted several hours trying to resolve this thus couldn’t enjoy the hotel as much as we had hoped. I am very disappointed with the staff and management!
Comment from Hotel Management
28 Nov 2024 by Maryam, Hotel Management
Dear Jun Qi,Greetings from Jumeirah Burj Al Arab!Firstly, I would like to express my sincerest appreciation to you for having chosen Burj Al Arab as your preferred destination in Dubai. I would also like to thank you for having taken the time to leave a review following your stay with us.While I do sincerely apologize for the disappointing experience you encountered during your recent stay with us, this is due to high occupancy, and we take the full responsibility for the inconvenience caused.As a gesture of our apology, we have managed to arrange a complimentary dinner, hoping this demonstrates our commitment to ensuring your upmost comfort and satisfaction.We truly value your understanding; your feedback is essential to us to ensure that your concerns are addressed promptly and effectively. It is through feedback from our valued guests such as yourself that we are able to constantly improve our level of service, and I would like to thank you for bringing your experience to our attention.Thank you for choosing Jumeirah Burj Al Arab.Kind Regards,Maryam AlFardanLeading Quality Manager
by A verified traveler from ANAHEIM
Posted 31 Oct 2024
Nice hotel
Comment from Hotel Management
11 Nov 2024 by a, Hotel Management
Dear Guest,Greetings from Jumeirah Burj Al Arab!Firstly, I would like to express my sincerest appreciation to you for your kind patronage to Burj Al Arab as your preferred destination in Dubai. I would also like to thank you for having taken the time to leave a review following your experience with us.We are delighted to hear that you had a wonderful experience at (Outlet). Our team takes great pride in providing exceptional service and it is heartwarming to know that our (colleagues/name), exceeded your expectations. I look forward to sharing your kind words with them alongside the whole team, as I am sure it will further encourage them to fulfil our mission to deliver service beyond expectations. Thank you for choosing Jumeirah Burj Al Arab.Kind Regards,Alyaa Al Bishr Assistant Leading Quality ManagerJumeirah Burj Al Arab
by A verified traveler
Posted 21 Oct 2024
Staying at this hotel was a truly unique experience. We had a duplex suite, with lots of amenities. The upstairs bathroom had a whirlpool bathtub in addition to a great shower. The breakfast buffet was extensive and delicious. The staff, at all stages of our stay, were polite and engaging.
Comment from Hotel Management
22 Oct 2024 by alyaa, Hotel Management
Dear Alan, Greetings from Jumeirah Burj Al Arab! Firstly, I would like to express my sincerest appreciation to you for your kind patronage to Burj Al Arab as your preferred residence in Dubai. I would also like to thank you for having taken the time to leave a review following your stay with us. We are delighted to hear that you had a wonderful experience. I look forward to sharing your kind words with the whole team, as I am sure it will further encourage them to fulfil our mission to deliver service beyond expectations. Thank you for choosing Jumeirah Burj Al Arab. Kind Regards, Alyaa Al Bishr Assistant Leading Quality Manager Burj Al Arab
by A verified traveler
Posted 16 Oct 2024
Very nice place
Comment from Hotel Management
18 Oct 2024 by Alyaa, Hotel Management
Dear Guest, Greetings from Jumeirah Burj Al Arab! Firstly, I would like to express my sincerest appreciation to you for your kind patronage to Burj Al Arab as your preferred residence in Dubai. I would also like to thank you for having taken the time to leave a review following your stay with us. We are delighted to hear that you had a wonderful experience. I look forward to sharing your kind words with the whole team, as I am sure it will further encourage them to fulfil our mission to deliver service beyond expectations. Thank you for choosing Jumeirah Burj Al Arab. Kind Regards, Alyaa Al Bishr Assistant Leading Quality Manager Burj Al Arab
by A verified traveler
Posted 14 Oct 2024
Comment from Hotel Management
15 Oct 2024 by Alyaa Al Bishr, Hotel Management
Dear Jacquiline, Greetings from Jumeirah Burj Al Arab! Firstly, I would like to express my sincerest appreciation to you for your kind patronage to Burj Al Arab as your preferred residence in Dubai. I would also like to thank you for having taken the time to leave a review following your stay with us. We are delighted to hear that you had a wonderful experience. I look forward to sharing your kind words with the whole team, as I am sure it will further encourage them to fulfil our mission to deliver service beyond expectations. Thank you for choosing Jumeirah Burj Al Arab. Kind Regards, Assistant Leading Quality Manager Burj Al Arab
by A verified traveler
Posted 11 Oct 2024
A first rate hotel and worth it’s 7 star rating
Comment from Hotel Management
15 Oct 2024 by Alyaa Al Bishr, Hotel Management
Dear David, Greetings from Jumeirah Burj Al Arab! Firstly, I would like to express my sincerest appreciation to you for your kind patronage to Burj Al Arab as your preferred residence in Dubai. I would also like to thank you for having taken the time to leave a review following your stay with us. We are delighted to hear that you had a wonderful experience. I look forward to sharing your kind words with the whole team, as I am sure it will further encourage them to fulfil our mission to deliver service beyond expectations. Thank you for choosing Jumeirah Burj Al Arab. Kind Regards, Alyaa al Bishr Assistant Leading Quality Manager Burj Al Arab
by A verified traveler
Posted 11 Oct 2024
The best
Comment from Hotel Management
11 Oct 2024 by Alyaa Al Bishr, Hotel Management
Dear Leslie, Greetings from Jumeirah Burj Al Arab! Firstly, I would like to express my sincerest appreciation to you for your kind patronage to Burj Al Arab as your preferred residence in Dubai. I would also like to thank you for having taken the time to leave a review following your stay with us. We are delighted to hear that you had a wonderful experience. I look forward to sharing your kind words with the whole team, as I am sure it will further encourage them to fulfil our mission to deliver service beyond expectations. Thank you for choosing Jumeirah Burj Al Arab. Kind Regards, Alyaa Al Bishr Assistant Leading Quality Manager Burj Al Arab
by A verified traveler
Posted 9 Oct 2024
Excellent Hotel. Great service. Check in process could be better for this level hotel. Staff and service excellent. Would definitely like to go back and recommend to friends and family.
Comment from Hotel Management
11 Oct 2024 by Alyaa Al Bishr, Hotel Management
Dear Harsha, Greetings from Jumeirah Burj Al Arab! Firstly, I would like to express my sincerest appreciation to you for your kind patronage to Burj Al Arab as your preferred residence in Dubai. I would also like to thank you for having taken the time to leave a review following your stay with us. We are delighted to hear that you had a wonderful experience. I look forward to sharing your kind words with the whole team, as I am sure it will further encourage them to fulfil our mission to deliver service beyond expectations. Thank you for choosing Jumeirah Burj Al Arab. Kind Regards, Alyaa Al Bishr Assistant Leading Quality Manager Burj Al Arab
by A verified traveler
Posted 20 Sep 2024
Comment from Hotel Management
23 Sep 2024 by Alyaa Al Bishr, Hotel Management
Dear Iswarry,Greetings from Jumeirah Burj Al Arab!Firstly, I would like to express my sincerest appreciation to you for your kind patronage to Burj Al Arab as your preferred destination in Dubai. I would also like to thank you for having taken the time to leave a review following your experience with us.We are delighted to hear that you had a wonderful experience at (Outlet). Our team takes great pride in providing exceptional service and it is heartwarming to know that our (colleagues/name), exceeded your expectations. I look forward to sharing your kind words with them alongside the whole team, as I am sure it will further encourage them to fulfil our mission to deliver service beyond expectations. Thank you for choosing Jumeirah Burj Al Arab.Kind Regards,
