Ratings based on 725 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Jan 2025
Comment from Hotel Management
20 Jan 2025 by Amit Alva Resort Manager JA The Resort , Hotel Management
Dear Kimberly,We are delighted to receive your positive feedback! Knowing that we met your expectations brings us great joy. Thank you for choosing us, and we look forward to welcoming you back soon!Best regards,
by A verified traveler
Posted 12 Jan 2025
I had an unforgettable stay at Jebel Ali Beach Resort! From the moment we arrived, the service was exceptional – the staff was incredibly friendly, welcoming, and attentive to our needs. The resort itself is stunning, with beautiful, well-maintained grounds and a pristine private beach that offered the perfect place to unwind. The variety of activities available, from water sports to relaxing spa treatments, kept everyone in our group entertained. The restaurants offered a wide range of delicious cuisines, and the food quality was top-notch. Our room was spacious, comfortable, and had amazing views of the ocean. Overall, Jebel Ali Beach Resort provided an incredible experience and exceeded all our expectations. Highly recommend it for anyone looking for a luxurious, relaxing getaway!
Comment from Hotel Management
13 Jan 2025 by Amit Alva Resort Manager JA The Resort , Hotel Management
Dear Mitul,Thank you so much for taking the time to share your exceptional experience with us! We are thrilled that your stay at Jebel Ali Beach Resort was unforgettable and that our service and variety of activities contributed to your memorable holiday. Your high recommendation means a lot to us, and we would be delighted to welcome you back for another luxurious and relaxing getaway.Best regards,
by A verified traveler
Posted 7 Jan 2025
Comment from Hotel Management
8 Jan 2025 by Amit Alva Resort Manager JA The Resort , Hotel Management
Dear Amy,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Best regards,
by A verified traveler
Posted 4 Oct 2024
Comment from Hotel Management
9 Oct 2024 by Amit Alva Resort Manager JA The Resort , Hotel Management
Dear Blendy,Thank you for the glowing review! We're delighted you had a great experience. We can't wait to host you again!Best Regards,
by A verified traveler
Okay But Won’t Repeat It
Posted 6 Sep 2024 on HotelsSwimming pool was closed. Too much noise for the maintenance work on the pool. Old hotel. This information should’ve been mentioned clearly before confirming the booking specifically with their non refundable cancellation policy. Not flexible at all.
Comment from Hotel Management
10 Oct 2024 by Murad Ahmed Cluster General Manager, Hotel Management
Dear Ahmed,Thank you for sharing your feedback regarding your recent stay. I sincerely apologize for the inconvenience caused by the closed swimming pool and the maintenance noise. I understand how disappointing it is when facilities don’t meet expectations, especially with a non-refundable policy in place. We appreciate your comments about clearer communication, and we will definitely work on improving this for future guests. Your input is valuable to us, and we hope to provide a better experience in the future.Best regards,Murad AhmedCluster General ManagerJA The Resort
by A verified traveler
Posted 10 Jul 2024 on Hotels
Comment from Hotel Management
29 Jul 2024 by Murad Ahmed / Cluster General Manager, Hotel Management
Dear Sam, Thank you for your positive ratings! We are happy to hear that you had a great time here at JA The Resort, and we hope to have the pleasure of welcoming you back soon for another fantastic holiday. Best regards, Murad AhmedCluster General Manager JA The Resort
by A verified traveler
Posted 6 Jun 2024 on Hotels
Comment from Hotel Management
7 Jun 2024 by Murad Ahmed Resident Manager, Hotel Management
Dear John,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best regards,Murad AhmedResident ManagerJA The Resort
by A verified traveler
Good value all inclusive
Posted 19 Mar 2024 on HotelsThe “all inclusive” option on hotels.com turned out to be the Premium All Inclusive plan which is good value for an all inclusive because the food and drinks you get is the same as other people who are paying for it. A bit limited in the restaurant options that’s actually all inclusive but it’s not bad if you go to all of them (some are a bit far, eg. you need to book a shuttle to get to).
The all inclusive tiering is really complicated but if you get the premium it’s pretty good, you can go almost anywhere and have a full meal&drinks.
by A verified traveler
Posted 2 Mar 2024 on Hotels
Horrible experience I cannot believe that they’re having very loudly party till next day morning 4:00am
Even after complaining to hotel management no any response
Comment from Hotel Management
5 Mar 2024 by Murad Ahmed - Resident Manager, Hotel Management
Dear Mohamed,Thank you for bringing your concerns to our attention regarding the noise disturbance at JA The Resort.We deeply regret any inconvenience caused during your stay due to the events held on our premises. Please be assured that we closely monitor the music sound volume to adhere to permitted standards. However, we understand that it might still cause disturbances. I want to assure you that we do not hesitate to intervene and stop events that exceed agreed timings or surpass our acceptable noise levels.Your feedback is invaluable, and we appreciate you taking the time to communicate directly with us. Rest assured, we are implementing necessary measures to address and manage these concerns internally through our dedicated Banquet and Events team.I sincerely apologize for any discomfort you may have experienced during this time. My only hope is that you will give us another opportunity to welcome you back, allowing us to provide you with a more positive experience and our well-known heartfelt hospitality. Thank you for your understanding.Yours sincerely,Murad AhmedResident ManagerJA The Resort
by A verified traveler
Posted 13 Feb 2024
I had a disappointing check-in experience at the hotel. As an Expedia gold member, I was expecting to receive an upgrade, subject to availability. Surprisingly, there was an available upgrade, but the hotel staff informed me that I needed to be a gold member with their specific program. I requested, at the very least, a room with a view, highlighting my status as an Expedia gold member. However, the receptionist signed me up for their membership, even though I already had a membership with Expedia. The check-in process was frustratingly slow, with an excessive amount of paperwork to sign.
While the hotel itself was decent, I believe there is room for improvement in their services. They should be more accommodating to guests who come from different platforms with various memberships. It's disheartening that, despite being a loyal Expedia member since 2010, I was treated in such a manner simply because I didn't make a direct reservation with the hotel.
