Ratings based on 71 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler from HIGHLANDS RANCH
Posted 27 Nov 2024
Good hotel, except there was no coffee in the room only tea. Service was good. Great staff.
by A verified traveler
Posted 17 Nov 2024
by A verified traveler
Posted 3 Oct 2024
Beautiful hotel staff was amazing highly recommended :)
by A verified traveler
Posted 17 Sep 2024
Comment from Hotel Management
18 Sep 2024 by Analin, Hotel Management
Dear Roma,Thank you for your wonderful rating! I noticed that you didn't leave any additional feedback, and I’d love to hear more about your experience. If there’s anything we can do to make your future stays even better, please let me know. We’re dedicated to ensuring your utmost satisfaction and are always looking for ways to enhance our guests' experiences.Warm regards,Analin, Cluster Guest Experience Manager
by A verified traveler
Posted 17 Aug 2024
This area is best for purchasing Gold.There is nothing to really see but the boats on the bay.Little restaurant choices. Underdeveloped area and surrounding.Limited public transport however the train was about two blocks away.Not an eventful place if you go to Dubai.Great if you just want to relax indoors as the pool was not bad.
Comment from Hotel Management
18 Sep 2024 by Analin, Hotel Management
Dear Shalina,Thank you for your feedback! We're glad to hear you found the area great for purchasing gold and that you enjoyed the pool. While we understand the surroundings may not offer much in terms of sightseeing or dining options, we appreciate your insights on the limited public transport and the overall atmosphere. If you're looking for a more eventful experience next time, we’d be happy to provide recommendations for exploring other parts of Dubai Deira. We hope to welcome you back soon!Warm regards,Analin, Cluster Guest Experience Manager
by A verified traveler
Posted 14 Aug 2024
Clean rooms and environment. Thanks to the helpful staff members at reception and housekeeping that were exceptional!
Comment from Hotel Management
18 Sep 2024 by Analin, Hotel Management
Dear Jerome,Thank you for your wonderful feedback! We're thrilled to hear that you found our rooms clean and the environment pleasant. It’s great to know that our reception and housekeeping staff provided exceptional service. Your kind words motivate us to continue delivering the best experience for our guests. We look forward to welcoming you back soon!Warm regards,Analin, Cluster Guest Experience Manager
by A verified traveler
Posted 12 Aug 2024 on Hotels
Comment from Hotel Management
18 Sep 2024 by Analin, Hotel Management
Dear Marian Abdisalam,Thank you for your wonderful rating! I noticed that you didn't leave any additional feedback, and I’d love to hear more about your experience. If there’s anything we can do to make your future stays even better, please let me know. We’re dedicated to ensuring your utmost satisfaction and are always looking for ways to enhance our guests' experiences.Warm regards,Analin, Cluster Guest Experience Manager
by A verified traveler
Posted 6 Aug 2024
The service I received from the hotel was exceptional, the cleanliness of the hotel was excellent , the breakfast was amazing. The customer service I received from the likes of mousumi was brilliant. This is definitely the best hotel I’ve been in"?
Comment from Hotel Management
18 Sep 2024 by Analin, Hotel Management
Dear Khadra,Thank you so much for your fantastic feedback! We're thrilled to hear that you had an exceptional experience with our service, cleanliness, and breakfast. It’s wonderful to know that Mousumi made a positive impact on your stay. Your kind words mean a lot to us, and we’re honored to be considered the best hotel you've stayed in. We look forward to welcoming you back for another amazing visit!Warm regards,Analin, Cluster Guest Experience Manager
by A verified traveler
Posted 5 Aug 2024
Love it
Comment from Hotel Management
18 Sep 2024 by Analin, Hotel Management
Dear Leonid,Thank you! We're so glad to hear that you loved your stay. We can't wait to welcome you back for another great experience!Warm regards,Analin, Cluster Guest Experience Manager
by A verified traveler
Posted 5 Aug 2024
Love it
Comment from Hotel Management
18 Sep 2024 by Analin, Hotel Management
Dear Leonid,Thank you! We're so glad to hear that you loved your stay. We can't wait to welcome you back for another great experience!Warm regards,Analin, Cluster Guest Experience Manager
