Ratings based on 913 Verified Reviews
4.2 Room cleanliness
4.0 Service & staff
3.9 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Nov 2024
Great experience staying here!
Comment from Hotel Management
8 Nov 2024 by Front Office Manager, Hotel Management
Dear Jordan,Thank you so much for your perfect review and rating. We're thrilled to know that you had a fantastic stay with us. It’s always our goal to provide a memorable and seamless experience, and knowing we met your expectations means a lot to us. We look forward to welcoming you back for another exceptional visit soon. Best regards, Shubhangi Sharma Front Office Manager
by A verified traveler
Posted 1 Nov 2024
Comment from Hotel Management
8 Nov 2024 by Front Office Manager, Hotel Management
Dear Nikshala,We’re truly sorry to hear that your experience did not meet your expectations. Your feedback is very important to us, and we would appreciate the opportunity to understand more about the issues you faced during your stay. Please feel free to reach out to us directly so we can address your concerns and ensure a better experience in the future.Best regards,Shubhangi SharmaFront Office Manager
by A verified traveler
Posted 31 Oct 2024
Walking distance from WTC metro station, and 40min from Dubai Airport by metro
Comment from Hotel Management
8 Nov 2024 by Front Office Manager, Hotel Management
Dear Victor,Thank you for sharing your feedback! We’re glad to hear that our location was convenient for your travels, with easy access to the WTC metro station and Dubai Airport. We aim to provide our guests with the best possible connectivity to make their stay hassle-free.We look forward to welcoming you back soon.Best regards,Shubhangi SharmaFront Office Manager
by A verified traveler
Posted 16 Oct 2024
Comment from Hotel Management
17 Oct 2024 by Front Office Manager, Hotel Management
Dear Kimberly, We're thrilled to learn that you had an amazing experience with us. We look forward to welcoming you again soon. Best regards, Shubhangi Sharma Front Office Manager
by A verified traveler
Posted 13 Oct 2024
Comment from Hotel Management
16 Oct 2024 by Front Office Manager, Hotel Management
Dear Alexandra,I'm sorry to hear that your experience didn't meet your expectations. We strive to provide all our guests with a positive and memorable experience, and I regret that we fell short during your stay. If you have any specific feedback or suggestions on how we can improve, please feel free to share them with us. Your input is valuable, and we'd like to do everything we can to make things right and ensure a better experience for you in the future. Best regards, Shubhangi Sharma Front Office Manager
by A verified traveler
Posted 26 Sep 2024
Great location and very clean hotel. However bed and pillows were not comfortable at all and they don’t provide in-room coffee. This is the only Ibis I’ve ever stayed at that doesn’t give you a couple of packets of instant coffee. I asked and they said they no longer supply it.
Comment from Hotel Management
27 Sep 2024 by Front Office Manager, Hotel Management
Dear Hamish,Thank you for your feedback. We're glad to hear you enjoyed our great location and found the hotel very clean. We apologize for the discomfort you experienced with the bed and pillows, and for the coffee I would like to inform you that we are eliminating plastic as a part of our sustainability initiative, hence we do not provide coffee sachets in room, however we provide fresh coffee from the restaurant upon request. We are sorry if the same was not communicated well in room. We hope to have the opportunity to improve your experience on your next visit.Best regards,Shubhangi SharmaFront Office Manager
by A verified traveler
Posted 25 Sep 2024
Comment from Hotel Management
27 Sep 2024 by Front Office Manager, Hotel Management
Dear Ivanka,We're thrilled to learn that you had an amazing experience with us. We look forward to welcoming you again soon. Best regards, Shubhangi Sharma Front Office Manager
by A verified traveler
Posted 12 Sep 2024
Comment from Hotel Management
13 Sep 2024 by Front Office Manager, Hotel Management
Dear Bitania,We're thrilled to learn that you had an amazing experience with us. We look forward to welcoming you again soon. Best regards, Shubhangi Sharma Front Office Manager
by A verified traveler
Posted 6 Sep 2024
Comment from Hotel Management
9 Sep 2024 by Front Office Manager, Hotel Management
Dear Abdelwasi,Thank you for taking the time to share your feedback with us. We’re sorry to hear that your experience fell short of your expectations. We genuinely value your comments and are committed to improving our services.If you could provide more details about the specific areas where we didn’t meet your expectations, it would be immensely helpful as we work to make necessary improvements. Your satisfaction is important to us, and we hope to have the opportunity to exceed your expectations in the future.Thank you once again for your feedback.Best regards,Shubhangi SharmaFront Office Manager
by A verified traveler
Posted 3 Sep 2024
Comment from Hotel Management
6 Sep 2024 by Front Office Manager, Hotel Management
Dear Hanan,We're thrilled to learn that you had an amazing experience with us. We look forward to welcoming you again soon. Best regards, Shubhangi Sharma Front Office Manager
