Ratings based on 809 Verified Reviews
4.0 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Nov 2024
Good location! Friendly staff!
by A verified traveler
Posted 12 Nov 2024
Good and friendly staff
by A verified traveler
Posted 10 Nov 2024
It so amazing than they replace with no charge the bottles of water, I'm very thankful for that.
by A verified traveler
Posted 22 Oct 2024
Everything
by A verified traveler
Posted 12 Oct 2024
The room ventilation is bad , the room is humid, the pillows are very bad
by A verified traveler
Posted 10 Oct 2024
by A verified traveler
Posted 13 Sep 2024
by A verified traveler
Posted 1 Jun 2024
Likes:
- smooth check in process
- friendly staff
- hotel is a 10 minute walk from Mall of the Emirates
Could improve:
- required renovations as the rooms are outdated; upgrade the carpeting and wall color maybe for a more relaxing room ambience
Comment from Hotel Management
6 Jun 2024 by Ibis Mall Avenue Dubai, Hotel Management
Dear Valued guest, We very much appreciate your comments regarding your stay at the IBIS Mall Avenue Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ghaith Dalati Hotel Manager Novotel Suites & Ibis Mall Avenue Dubai
by A verified traveler
Posted 1 May 2024 on Hotels
Comment from Hotel Management
25 May 2024 by Ibis Mall Avenue Dubai, Hotel Management
Dear Valued guest, We very much appreciate your comments regarding your stay at the IBIS Mall Avenue Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ghaith Dalati Hotel Manager Novotel Suites & Ibis Mall Avenue Dubai
by A verified traveler
Disappointed - Hotel was closed
Posted 29 Apr 2024 on HotelsWe arrived at the hotel and found it was closed due to flooding. We received no notification from the hotel or Hotels.com there was any issue with our accomodation and in fact received an email 2 days before our stay asking if we wish to upgrade our stay. There was a handwritten notice on the front of the hotel advising us to ring for help - the number provided would not connect via our mobiles or a land line. Very disappointed with this booking.
Comment from Hotel Management
25 May 2024 by Ibis Mall Avenue Dubai, Hotel Management
Dear Valued guest,Thank you for taking the time to tell us about your experience at the ibis Mall Avenue Dubai. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely, Ghaith Dalati Hotel Manager Novotel Suites & Ibis Mall Avenue Dubai
