Ratings based on 981 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Nov 2024
No
Comment from Hotel Management
17 Nov 2024 by Hyatt Regency Dubai, Hotel Management
Dear Ashok,Thank you for your recent 5-star review. We greatly appreciate your positive feedback and are pleased to hear that you enjoyed your experience at Hyatt Regency Dubai. We look forward to welcoming you back for another exceptional stay.Best Regards,Hyatt Regency Dubai
by A verified traveler
Posted 16 Nov 2024
The hotel is large and rooms are big . It is near the gold souk . There is no metro near the hotel. The nearest metro is gold souk . We were there 3 nights.
Breakfast was included and they had very good selections of food. Lot of Indian food
The problem we had was on the 2nd day in the evening when we returned from shopping there were no hot water. We needed to have shower. When I asked the receptionist about it, he said there was a problem with the hot water and they are looking into it. I told him my husband went to have a shower and there were no hot water.
I also told him we should have been informed about it. He said you should have been informed but don’t know what happened sorry. I don’t think that was good enough . We couldn’t have shower that night. Had cold wash.
The next day we left the hotel after breakfast and returned about 6.30 pm. Our room was not done. The cleaner was next door , I told him the room was not done . He spoke very poor English. Kept saying I will do your room next. After being out all day we were tired. We had to leave the room again for the cleaner to clean the room in the evening.
This is the two problem we had while staying in the hotel.
Comment from Hotel Management
17 Nov 2024 by Hyatt Regency Dubai, Hotel Management
Dear Syeda,Thank you for taking the time to share your experience with us. We truly appreciate your kind words about the size of the hotel, the quality of breakfast, and our proximity to the Gold Souk. It’s great to know you enjoyed the variety of food options, especially the Indian dishes.However, we’re sincerely sorry to hear about the issues you encountered with the hot water and housekeeping during your stay. We completely understand how frustrating it must have been to return after a day of shopping, only to find no hot water for your shower. This is certainly not the level of service we aim to provide, and we deeply apologize for the lack of communication from our team regarding the situation. We will be addressing this internally to ensure that our guests are properly informed when issues like this arise, so no one else has to face the same inconvenience.Additionally, we regret that your room wasn’t attended to on time the following day. We know how important it is to have a clean, comfortable room after a long day of exploring, and it’s disappointing to hear that you had to wait for the room to be cleaned in the evening. We will certainly look into improving our housekeeping processes to ensure this doesn’t happen again.Your feedback is invaluable to us, and we truly hope to have the opportunity to welcome you back for a smoother and more enjoyable stay. Please feel free to reach out directly if you'd like to discuss anything further or if there's anything else we can do to make things right.Best Regards,Hyatt Regency Dubai
by A verified traveler
Posted 3 Nov 2024
Pretty good hotel
Comment from Hotel Management
4 Nov 2024 by Hyatt Regency Dubai, Hotel Management
Dear Sergio,Thank you for your rating!We are thrilled that you had a wonderful experience with us. We look forward to welcoming you back in the future.Warm regards,Hyatt Regency Dubai
by A verified traveler
Posted 29 Oct 2024
Good location with all good facilities in the hotel.
Comment from Hotel Management
31 Oct 2024 by Hyatt Regency Dubai, Hotel Management
Dear Adil ,Thank you for your wonderful review and for highlighting our hotel's great location. We're thrilled to hear you enjoyed your stay with us!We look forward to welcoming you back soon.Best regards,Hyatt Regency Dubai
by A verified traveler
Posted 22 Oct 2024
Comment from Hotel Management
23 Oct 2024 by Hyatt Regency Dubai, Hotel Management
Dear Mehrnaz,Thank you for sharing your experience with us! We’re delighted to hear that you enjoyed your stay with us.We look forward to welcoming you back in the future!Warm regards,
by A verified traveler from Riffa
Posted 19 Oct 2024
…
Comment from Hotel Management
20 Oct 2024 by Hyatt Regency Dubai, Hotel Management
Dear Ahmed,Thank you for rating your experience with us.We eagerly anticipate the opportunity to welcome you back in the future and are thrilled that you had a wonderful time at Hyatt Regency Dubai.Best Regards, Hyatt Regency Dubai
by A verified traveler
Posted 12 Sep 2024
Ok hotel bad not 5 stars 31/2.
Comment from Hotel Management
25 Sep 2024 by Hyatt Regency Dubai, Hotel Management
Dear Igor,Thank you for leaving us your rating.Kindly email your concern to our reservations team at reservations.hyattregencydubai@hyatt.com Our reservations team will be happy to assist you further. Warm regards,Hyatt Regency Dubai
by A verified traveler
Posted 10 Sep 2024
Very nice hotel with very friendly professional staff. Enjoyed my stay . Will choose it again for my next trip.
Comment from Hotel Management
30 Sep 2024 by Hyatt Regency Dubai, Hotel Management
Dear Elena,Thank you for your rating!We are thrilled to hear that you had a wonderful experience with us. We look forward to welcoming you back in the future.Warm regards,Hyatt Regency Dubai
by A verified traveler
Posted 9 Sep 2024
Comment from Hotel Management
30 Sep 2024 by Hyatt Regency Dubai, Hotel Management
Dear Rabia,Thank you for leaving us with your rating.We are delighted you had a great experience with us and look forward to welcoming you back.Warm regards,Hyatt Regency Dubai
by A verified traveler
Posted 2 Sep 2024
Good
