Ratings based on 400 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler from Oakville
Posted 26 Oct 2024
Comment from Hotel Management
27 Oct 2024 by May, Hotel Management
Thank for your review
by A verified traveler
Posted 4 Oct 2024
Comment from Hotel Management
7 Oct 2024 by George Tawfik , Hotel Management
Dear Eric,Let me take this opportunity to thank you for choosing to stay at our Holiday Inn & Suites Dubai Festival City and for taking the time to provide us with your feedback.Your feedback is extremely valuable for us as we strive to consistently exceed guest expectations in every way. Your comments regarding the hotel location facilities and staff are a delight to read. We are happy to see that your experience is reflecting our actions on our efforts towards guests’ satisfaction.I will certainly share your comment with the team who will be very happy to hear. We do hope that we will be able to welcome you back soon, where every member of our team will do their utmost to deliver dynamic experiences to all of our guests.Warm regards,George Tawfik Front Office Manager
by A verified traveler
Posted 22 Sep 2024
Thank you very much!
Comment from Hotel Management
22 Sep 2024 by Ahmed , Hotel Management
Thank you
by A verified traveler from Sudbury
Posted 20 Sep 2024
by A verified traveler
Posted 16 Sep 2024
Check in was a breeze and enjoyed the stay.
Comment from Hotel Management
17 Sep 2024 by George Tawfik , Hotel Management
Dear Jean,Let me take this opportunity to thank you for choosing to stay at our Holiday Inn & Suites Dubai Festival City and for taking the time to provide us with your feedback.Your feedback is extremely valuable for us as we strive to consistently exceed guest expectations in every way. Your comments regarding the hotel location facilities and staff are a delight to read. We are happy to see that your experience is reflecting our actions on our efforts towards guests’ satisfaction.I will certainly share your comment with the team who will be very happy to hear. We do hope that we will be able to welcome you back soon, where every member of our team will do their utmost to deliver dynamic experiences to all of our guests.Warm regards,George Tawfik Front Office Manager
by A verified traveler from Lacey
Posted 14 Aug 2024
My stay overall was amazing! I would definitely stay here again!
Comment from Hotel Management
15 Aug 2024 by George Tawfik , Hotel Management
Dear Ebony Mignon,Let me take this opportunity to thank you for choosing to stay at our Holiday Inn & Suites Dubai Festival City and for taking the time to provide us with your feedback.Your feedback is extremely valuable for us as we strive to consistently exceed guest expectations in every way. Your comments regarding the hotel location facilities and staff are a delight to read. We are happy to see that your experience is reflecting our actions on our efforts towards guests’ satisfaction.I will certainly share your comment with the team who will be very happy to hear. We do hope that we will be able to welcome you back soon, where every member of our team will do their utmost to deliver dynamic experiences to all of our guests.Warm regards,George Tawfik Front Office Manager
by A verified traveler
Posted 12 Aug 2024
Comment from Hotel Management
14 Aug 2024 by George Tawfik , Hotel Management
Dear Yohannes,Let me take this opportunity to thank you for choosing to stay at our Holiday Inn & Suites Dubai Festival City and for taking the time to provide us with your feedback.Your feedback is extremely valuable for us as we strive to consistently exceed guest expectations in every way. Your comments regarding the hotel location facilities and staff are a delight to read. We are happy to see that your experience is reflecting our actions on our efforts towards guests’ satisfaction.I will certainly share your comment with the team who will be very happy to hear. We do hope that we will be able to welcome you back soon, where every member of our team will do their utmost to deliver dynamic experiences to all of our guests.Warm regards,George Tawfik Front Office Manager
by A verified traveler
Posted 9 Aug 2024 on Hotels
Comment from Hotel Management
12 Aug 2024 by George Tawfik , Hotel Management
Dear Amir,Let me take this opportunity to thank you for choosing to stay at our Holiday Inn & Suites Dubai Festival City and for taking the time to provide us with your feedback.I am happy that you enjoyed your stay with us as well as the facilities of the hotel. We pride ourselves with an engaged team who really ensure that each and every guest that we have feels at home. We hope to welcome you back to Holiday Inn & Suites Dubai Festival City in the near future.A Vibrant Place to Work & PlayWarm regards,George Tawfik Front Office Manager
by A verified traveler
Posted 9 Aug 2024 on Hotels
Bed was not clean, towels not clean
Comment from Hotel Management
12 Aug 2024 by George Tawfik , Hotel Management
Dear Guest,We appreciate you taking the time to share your feedback regarding your stay with us. We give the utmost importance to our guest comments, as they help us to continually improve service levels. We regret to hear that your experience at Holiday Inn & Suites Dubai Festival City did not meet your expectations. Addressing your concerns, we will do the needful. We apologize for any miscommunication and inconvinience that have occured. Once again, we would like to assure you that we will take the necessary steps to avoid any further instances in the future. We do hope to welcome you back to Holiday Inn & Suites Dubai Festival City to showcase our premium hospitality standards that we are renowned for.Sincerely,George Tawfik Front Office Manager
by A verified traveler
Posted 26 Jul 2024 on Hotels
Comment from Hotel Management
30 Jul 2024 by George Tawfik , Hotel Management
Dear David,Let me take this opportunity to thank you for choosing to stay at our Holiday Inn & Suites Dubai Festival City and for taking the time to provide us with your feedback.Your feedback is extremely valuable for us as we strive to consistently exceed guest expectations in every way. Your comments regarding the hotel location facilities and staff are a delight to read. We are happy to see that your experience is reflecting our actions on our efforts towards guests’ satisfaction.I will certainly share your comment with the team who will be very happy to hear. We do hope that we will be able to welcome you back soon, where every member of our team will do their utmost to deliver dynamic experiences to all of our guests.Warm regards,George Tawfik Front Office Manager
