Ratings based on 937 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Dec 2024
Third time staying very convenient
Comment from Hotel Management
3 Dec 2024 by The Management, Hotel Management
Dear Kokilaverny, Thank you for choosing Holiday Inn Express Jumeirah and for taking the time to provide feedback about your experience at Holiday Inn Express Jumeirah your feedback is extremely valuable to us We use feedback, such as yours, to continuously improving the guest experience We are delighted that you enjoyed your stay with us. We wish to welcome you again at Holiday Inn Express Jumeirah Sincerely Yours The Management
by A verified traveler
Posted 23 Nov 2024
Marcus was fabulous during check in. He acted quickly when we asked to change our room from smoking to none smoking. Keep it up. Not only that, the breakfast was fantastic.
Comment from Hotel Management
24 Nov 2024 by The Management, Hotel Management
Dear Tabitha, Thank you for choosing Holiday Inn Express Jumeirah and for taking the time to provide feedback about your experience at Holiday Inn Express Jumeirah your feedback is extremely valuable to us We use feedback, such as yours, to continuously improving the guest experience We are delighted that you enjoyed your stay with us. We wish to welcome you again at Holiday Inn Express Jumeirah Sincerely Yours The Management
by A verified traveler
Posted 20 Nov 2024
Comment from Hotel Management
20 Nov 2024 by The Management, Hotel Management
Dear Chandravilas, Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express DUBAI - JUMEIRAH. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely Yours The Management
by A verified traveler
Posted 7 Sep 2024
The hotel is in a area which feels unsafe to go outside in the evening/night time unless you drive or use taxi.The room was smelling heavily like smoke and the bathroom was very old and mold was around the shower cabinet.The dining was very poor .Would not recommend if you are looking for cleanliness, safe and a tasty dining experience.
Comment from Hotel Management
7 Sep 2024 by Mohamed, Hotel Management
Dear Ms .ElsaThank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express DUBAI - JUMEIRAH. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely Yours The Management
by A verified traveler
Posted 18 Aug 2024 on Hotels
Comment from Hotel Management
19 Aug 2024 by The Management, Hotel Management
Dear Ryan, Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express DUBAI - JUMEIRAH. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely Yours The Management
by A verified traveler
Posted 25 Jul 2024 on Hotels
Comment from Hotel Management
29 Jul 2024 by The Management, Hotel Management
Dear Kwok, Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express DUBAI - JUMEIRAH. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely Yours The Management
by A verified traveler from Istanbul
Posted 21 May 2024
Clean and comfy place with friendly staff.
Comment from Hotel Management
22 May 2024 by The Management, Hotel Management
Dear Ersin, Thank you for choosing Holiday Inn Express Jumeirah and for taking the time to provide feedback about your experience at Holiday Inn Express Jumeirah your feedback is extremely valuable to us We use feedback, such as yours, to continuously improving the guest experience We are delighted that you enjoyed your stay with us. We wish to welcome you again at Holiday Inn Express Jumeirah Sincerely Yours The Management
by A verified traveler
Posted 16 May 2024
The property has great potential but would benefit from some updates and improvements in the rooms. While room service could be more prompt, the staff were friendly and accommodating. The complimentary underground parking, though tight, was a nice perk. The bathrooms could use some TLC, particularly the shower doors and heads. There was some noise from the room above, but overall it was a decent stay.
Comment from Hotel Management
17 May 2024 by The Management, Hotel Management
Dear Hunayn,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express DUBAI - JUMEIRAH. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely Yours The Management
by A verified traveler
Posted 8 May 2024 on Hotels
Room service wasn't great, hotel service wasn't great, 1 towel was given for 2 people, no toothpaste or toothbrush was given, standing shower wasn't good, low water flow from the shower head.
breakfast was great.
Comment from Hotel Management
9 May 2024 by The Management, Hotel Management
Dear Valued Guest,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express DUBAI - JUMEIRAH. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely Yours The Management
by A verified traveler
Posted 30 Apr 2024
Can’t watch the TV. No room service and without any materials provided for the basic cleaning of toothbrush. It’s very bad service
Comment from Hotel Management
1 May 2024 by The Management, Hotel Management
Dear Mr.Tung, Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express DUBAI - JUMEIRAH. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely Yours The Management
