Ratings based on 44 Verified Reviews

2.7 out of 5
42% of guests recommend
2.7 Room cleanliness
3.0 Service & staff
2.7 Room comfort
2.6 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from MIAMI SPRINGS

Posted 27 Jan 2024
It's the basics. I booked a deluxe at last minute flying into Dubai is not always easy to find a reasonably priced hotel near metro and Sabka station. I feel. The price was a but heavy but it was such a short stay in at 7pm out next morning 8am. Bed was comfy.. Had to. Ask for a towel. Toilet was clean. Needs some deep cleaning but water pressure was good. Aircond in my room was good and served it's purpose even as a 2 star. Only thing was only 1 person to help with the baggage and he was running errands. At 8am. I had to pay someone from bottom to help. Hotel personnel did not apologise for that. I survived but they should have 1 bell. Person to help. Since they are on the first floor.! Good. Stay
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 30 Nov 2023
1 out of 5
by A verified traveler

Posted 2 Dec 2021 on Wotif
I don’t recommend anyone to book online like me this hotel because it’s totally terrible. And they puts in the site you can’t take refund just because they know nobody can stay to their hotel even 10 minutes.
2 out of 5
by A verified traveler

This traveler left a rating score only Posted 2 Jul 2021
1 out of 5
by A verified traveler

Posted 5 Apr 2021
Nothing to be liked loud and dirty just don’t go there unless you merchant
Comment from Hotel Management
6 Apr 2021 by Nelson, Hotel Management
Dear Guest. Thank you for rating our services with regard to your stay at The Hotel. With deep concern, I have made a note of your experience and truly regret the inconveniences caused. I have addressed the same with my team to explore improvements and initiate necessary corrective measures to prevent such recurrences. May I humbly request you to please consider this experience as an aberration and not a representation of our standards. We look forward to welcoming you back to Hotel soon and to give us another opportunity to regain your trust in our services. With Kind regards, Grand Sina Hotel.
4 out of 5
by A verified traveler

Posted 8 Dec 2018
Comment from Hotel Management
24 Jan 2019 by Nisha, Hotel Management
Dear Sir/Madam, Thank you for taking the time to share your comments about your recent stay with us. We do take pride in catering to our guests’ needs the best way we can. We hope we will have the pleasure of welcoming you back in the near future. Kind Regards, Hotel Management.
1 out of 5
by A verified traveler

Posted 1 Nov 2018 on Hotels
Comment from Hotel Management
8 Sep 2020 by Nelson, Hotel Management
Dear Guest, Thank you for rating our services with regard to your stay at The Hotel. With deep concern, I have made a note of your experience and truly regret the inconveniences caused. I have addressed the same with my team to explore improvements and initiate necessary corrective measures to prevent such recurrences. May I humbly request you to please consider this experience as an aberration and not a representation of our standards. We look forward to welcoming you back to Hotel soon and to give us another opportunity to regain your trust in our services. With Kind regards, Grand Sina Hotel
5 out of 5
by A verified traveler from Calgary Canada

Posted 29 Sep 2018
Overall very satisfied staffs location and amenities
Comment from Hotel Management
1 Oct 2018 by Nisha, Hotel Management
Dear Mr. Hakim, Thank you for taking the time to share your comments about your recent stay with us. We do take pride in catering to our guests’ needs the best way we can. We hope we will have the pleasure of welcoming you back in the near future. Kind Regards, Hotel Management.
3 out of 5
by A verified traveler

Needs improvements

Posted 26 Jul 2018 on Hotels
The hotel used to be more comfortable. Now it needs to be more tidy.
Comment from Hotel Management
11 Aug 2018 by Nisha, Hotel Management
Dear Mr. Ali, Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Kind Regards, Hotel Management.
2 out of 5
by A verified traveler from middle east

Hotel is in a good location

Posted 3 Feb 2018
Receptionist the way they call are speak looks like uneducated and not professional, very rude way of attending
Comment from Hotel Management
7 Feb 2018 by Nisha, Hotel Management
Dear Rajesh, Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Kind Regards, Hotel Management.
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