Ratings based on 981 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
Everything was great
by A verified traveler
Posted 19 Nov 2024
Very clean with attentive staff. Not a great choice of food at dinner but v good breakfast. Pool needed some sprucing up
by A verified traveler
Posted 18 Nov 2024
Amazing location right opposite aura sky pool and nakheel mall. Lovely staff and cute rooms. The beach is lovely and the breakfast selection is huge.
Comment from Hotel Management
19 Nov 2024 by Guest Relations Team, Hotel Management
Dear Hennah,Thank you for sharing your wonderful feedback about your stay at Dukes the Palm, a Royal Hideaway. We’re delighted to know you appreciated our prime location, lovely staff, charming rooms, and the extensive breakfast selection. It’s also great to hear you enjoyed our beautiful beach.We look forward to welcoming you back for another memorable experience.Best regards,Guest Relations Team
by A verified traveler
Posted 18 Nov 2024
Great location. Rooms really nice and staff really helpful and friendly. Will definitely be going back
by A verified traveler
Posted 14 Nov 2024
Another fantastic stay at the Dukes on the Palm. The location is perfect with the private beach, close to the first frond, walkable to the Nakheel mall for shopping, views of the palm and dining options. The staff are generally brilliant and the food is good too. We will most likely be back again next year!
Comment from Hotel Management
16 Nov 2024 by Guest Relations Team, Hotel Management
Dear Bethany,Thank you for your wonderful feedback. We are thrilled to hear that you had another fantastic stay at Dukes the Palm, a Royal Hideaway, and enjoyed the prime location, private beach, and excellent dining options. We are also pleased to know that our staff met your expectations. We look forward to welcoming you back next year for another memorable stay.Kind regards,Dukes the Palm, a Royal HideawayGuest Relations Team
by A verified traveler
Posted 12 Nov 2024
great hotel, with beach access
Comment from Hotel Management
14 Nov 2024 by Guest Relations Team, Hotel Management
Dear Kevin,Thank you for your wonderful feedback and perfect scores! We're thrilled to hear that you enjoyed our hotel's cleanliness, condition, amenities, and direct beach access. It’s our goal to create an exceptional experience for our guests, and we’re glad we could make your stay memorable.We look forward to welcoming you back for more relaxation and enjoyment by the beach!Warm regards,Guest Relations Team
by A verified traveler
Posted 11 Nov 2024
Smelled a little musty in the hallways. Didn’t get my complimentary drinks. They messed up my booking, called me a day before my check out they I had to check out or I’d be charged for an extra night eventhough Expedia showed by correct check out day
Comment from Hotel Management
17 Nov 2024 by Guest Relations Team, Hotel Management
Dear Steven.,Thank you for taking the time to share your feedback about your recent stay at Dukes The Palm, A Royal Hideaway. We are pleased to hear that you found the hotel condition to your liking and appreciated the service provided.This is certainly not the experience we want for our guests, and we deeply regret any confusion or inconvenience caused by the misunderstanding with your check-out date.Please rest assured that we are addressing these issues with our team to ensure smoother communication and a more seamless experience for future stays.Thank you again for your valuable feedback, and we hope to have the opportunity to welcome you back and provide a more enjoyable stay.Kind regards,Guest Relations Team
by A verified traveler
Posted 9 Nov 2024
I recently had the pleasure of staying at the stunning Dukes The Palm Resort in Dubai, and it was an unforgettable experience! The highlight of my stay was undoubtedly the private beach, which was pristine and offered breathtaking views.
The resort itself is beautifully designed, blending luxury with comfort. The staff were incredibly attentive, ensuring that every aspect of my stay was perfect.
I also enjoyed the diverse dining options available on-site, with delicious cuisine that catered to every palate. Whether lounging by the pool or soaking up the sun on the beach, every moment was pure bliss.
I highly recommend this resort to anyone looking for a luxurious getaway in Dubai. I can’t wait to return!
Comment from Hotel Management
10 Nov 2024 by Guest Relations Team, Hotel Management
Dear Daryna,Thank you for your wonderful review! We’re thrilled to hear that you had such an unforgettable experience. It’s fantastic to know that you enjoyed our private beach, the stunning views, and the luxurious atmosphere of the resort.We’re also pleased to hear that our attentive staff and diverse dining options made your stay even more enjoyable. Your kind recommendation means a lot to us, and we can’t wait to welcome you back for another blissful stay!Warm regards,Guest Relations Team
by A verified traveler
Posted 7 Nov 2024
The property was great, the only thing is that the rooms had a different smell due to the humidity. Sometimes coming into the room it didn't smell pleasent.
Comment from Hotel Management
8 Nov 2024 by Guest Relations Team, Hotel Management
Dear Shaun,Thank you for sharing your feedback with us. We're glad to hear that you enjoyed the property overall. We truly appreciate your kind words about our service.We apologize for the issue you experienced with the room's smell due to humidity. We take guest comfort seriously, and we will be addressing this matter to ensure a more pleasant environment for all of our guests.We hope to welcome you back in the future and provide you with an even better stay.Best regards,Guest Relations Team
by A verified traveler
Posted 6 Nov 2024
Comment from Hotel Management
8 Nov 2024 by Hnin Nay Chi Hlaing, Hotel Management
Dear Caroline,Thank you very much for your kind feedback. We are thrilled to hear that you had a good stay with us. We look forward to welcoming you back for another memorable experience.Best wishes,Guest Relations TeamDukes The Palm, a Royal Hideaway Hotel.
