Ratings based on 830 Verified Reviews

3.9 out of 5
82% of guests recommend
4.2 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Posted 28 Nov 2024
Reasonable for a one night stay. Staff was helpful. Rooms are somewhat small, and smell a bit. We arrived late after midnight and the Room wasn't ready. We had to wait for a while until the room is ready. I didn't like the idea of that extensive ID verification for every one staying, but it seems a common thing among hotels in the region.
Comment from Hotel Management
1 Dec 2024 by Sandeep Sewal, Hotel Management
Dear Guest,Thank you for the feedback on your stay at Citymax Hotel Al Barsha At The Mall!Your feedback is essential in our effort to improve our service standards and your comments have been shared with the appropriate departments.Thank you for choosing Citymax Hotel Al Barsha at the Mall and we look forward to welcome you in the not too distant future! Regards,Sandeep SewalGeneral Manager
5 out of 5
by A verified traveler

Posted 27 Oct 2023
Good
Comment from Hotel Management
31 Oct 2023 by Regards, Sandeep Sewal General Manager, Hotel Management
Dear Guest,Thank you for the feedback on your stay at Citymax Hotel Al Barsha at the Mall! Your comments will be shared with our entire staff as we are glad to know you were pleased with your overall stay. Thank you for choosing Citymax Hotel Al Barsha At the Mall and we look forward to welcome you in the not too distant future!
2 out of 5
by A verified traveler

This traveler left a rating score only Posted 28 Dec 2022
5 out of 5
by A verified traveler

Posted 27 Dec 2022
Clean rooms and amazing location as it is right behind emirates mall! The road to the hotel is so packed during peak hours with heavy traffic. Breakfast was good and diverse
Comment from Hotel Management
5 Jan 2023 by CMAB, Hotel Management
Dear Valued Guest,Thank you for the feedback on your stay at Citymax Hotel Al Barsha at the Mall! Your comments will be shared with our entire staff as we are glad to know you were pleased with your overall stay. Thank you for choosing Citymax Hotel Al Barsha At the Mall and we look forward to welcome you in the not too distant future! Regards, Sandeep SewalHotel Manager
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 4 Oct 2022 on Hotels
4 out of 5
by A verified traveler from Damascus

Posted 14 Jun 2022
I had a good stay, the hotel is clean and the location is fantastic!
Comment from Hotel Management
18 Jun 2022 by Mr. Sandeep Sewal, Hotel Management
Dear Guest, Thank you for the feedback on your stay at Citymax Hotel Al Barsha at the Mall! We are extremely delighted to know that you had a memorable stay with us and are happy that our facilities, location, value for money, & the quality of service delivered by the teams have met your expectations. Thank you for choosing Citymax Hotel Al Barsha At the Mall and we look forward to welcome you in the not too distant future! Regards, Sandeep Sewal Hotel Manager
4 out of 5
by A verified traveler from Banstead

Posted 16 Nov 2021
Hotel located very close to the Mall of the Emirates (just across the road). Downside is traffic can be bad at peak times. Rooms on the small side, but adequate and very clean. Two bars onsite (one sports and one with live music) both reasonably priced (for Dubai). Hotel breakfast also reasonably priced (for Dubai) - but hot choices a little limited. Roof top pool nice size (15m) and very clean, only downside is limited sun bed space. Owing to Covid, only 12 at a time permitted in the pool area on sunbeds (with no more than 8 of those in pool).
Comment from Hotel Management
17 Nov 2021 by Sandeep Sewal, Hotel Manager, Hotel Management
Dear Guest, Thank you for the feedback on your stay at Citymax Hotel Al Barsha At The Mall! Your feedback is essential in our effort to improve our service standards and your comments have been shared with the appropriate departments. Thank you for choosing Citymax Hotel Al Barsha at the Mall and we look forward to welcome you in the not too distant future! Regards, Sandeep Sewal Hotel Manager
2 out of 5
by A verified traveler

Posted 4 Nov 2021
What is unique about this property is the location and sports bar. I didn't like the towels, they were too old, the room was tiny in conoarison to other rooms that seem more spacious, the bathroom was poorly installed and my safe didn't work. Honestly i am never going back after this second time.
Comment from Hotel Management
7 Nov 2021 by Sandeep Sewal, Hotel Manager, Hotel Management
Dear Guest, Thank you for the feedback on your stay at Citymax Hotel Al Barsha At The Mall! Your feedback is essential in our effort to improve our service standards and your comments have been shared with the appropriate departments. Thank you for choosing Citymax Hotel Al Barsha at the Mall and we look forward to welcome you in the not too distant future! Regards, Sandeep Sewal Hotel Manager
4 out of 5
by A verified traveler

Posted 4 Oct 2021
Everything is ok
Comment from Hotel Management
17 Nov 2021 by Sandeep Sewal, Hotel Manager, Hotel Management
Dear Guest, Thank you for the feedback on your stay at Citymax Hotel Al Barsha at the Mall! Your comments will be shared with our entire staff as we are glad to know you were pleased with your overall stay. Thank you for choosing Citymax Hotel Al Barsha At the Mall and we look forward to welcome you in the not too distant future! Regards, Sandeep Sewal Hotel Manager
5 out of 5
by A verified traveler

Posted 23 Sep 2021
Great service and friendly staff
Comment from Hotel Management
3 Oct 2021 by Sandeep Sewal, Hotel Manager, Hotel Management
Dear Guest, Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards and your comments have been shared with the appropriate departments. Thank you for choosing Citymax Hotel Al Barsha and we look forward to welcome you in the not too distant future! Regards, Sandeep Sewal Hotel Manager
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