Ratings based on 149 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Dec 2024
Good location to access old Dubai. Rooms were well appointed and functional, staff were friendly and helpful. There is some noice from aircraft as it’s close to the flight path however this is not unique to this hotel and most of Diera hotels have this issue, so if you are sensitive to noice then maybe book elsewhere in Dubai.
by A verified traveler
Posted 6 Nov 2024
It was excellent services. Awesome. The property is nice. The services are very nice. Breakfast was awesome and the staff are polite, honest, and nice especially Charles who is on the front counter, Manager (A Black Guy) who is helpful and Harris at the restaurant. I will come back again in the future. Thank you for the services.
by A verified traveler
Posted 30 Oct 2024
City Avenue is a great hotel with staff giving the best service guests require. The security and restaurant team is very motivated. Bikash , the Chef , is very helpful.
The FO staff are very well welcoming.
The managers are always there to assist guests.
The FO manager Mr. Suhas is very reachable and helpful.
I stayed in Hilton Garden Inn in Dubai and my experience at City Avenue in terms of Customer care was way better.
The Security Guards all in full suits are very helpful. You would think they are the hotel top managers.
Derege and all the other security team made my stay great and memorable.
I recommend this hotel to people who value customer service.
Well done and keep it up City Avenue Al Muteena Dubai.
by A verified traveler
Posted 29 Oct 2024
Too much delay on checking in
by A verified traveler
Posted 28 Oct 2024
Uneducated staff and not friendly. Unprofessional behaviour and spy on guest. Didn’t read door tag with do not disturb but keep knocking and disturbing. Phone is dead in a room not connect to reception. Poor service and dirty staff and didn’t speak English.
by A verified traveler
Posted 18 Oct 2024
Okay not near the airport and very noisy planes taking off wouldn’t stay more than one night
by A verified traveler
Posted 20 Sep 2024
Comment from Hotel Management
2 Oct 2024 by Team City Avenue , Hotel Management
Dear Guest,Thank you for the feedback on your stay at the City Avenue Hotel.We very much appreciate your comments regarding your stay at the City Avenue Hotel . We are very happy to know that your stay with us was as memorable .We are glad that you find the place worth to stay and services delivered by the team members have matched up to your expectation .We hope to have the opportunity to serve you again in the not too distant future.Yours sincerely,Team City Avenue
by A verified traveler
Posted 17 Sep 2024
Perfect
Comment from Hotel Management
2 Oct 2024 by Team City Avenue , Hotel Management
Dear Guest,Thank you for the feedback on your stay at the City Avenue Hotel.We very much appreciate your comments regarding your stay at the City Avenue Hotel . We are very happy to know that your stay with us was as memorable .We are glad that you find the place worth to stay and services delivered by the team members have matched up to your expectation .We hope to have the opportunity to serve you again in the not too distant future.Yours sincerely,Team City Avenue
by A verified traveler
Posted 15 Sep 2024
Really enjoyed my stay
Comment from Hotel Management
2 Oct 2024 by Team City Avenue , Hotel Management
Dear Guest,Thank you for the feedback on your stay at the City Avenue Hotel.We very much appreciate your comments regarding your stay at the City Avenue Hotel . We are very happy to know that your stay with us was as memorable .We are glad that you find the place worth to stay and services delivered by the team members have matched up to your expectation .We hope to have the opportunity to serve you again in the not too distant future.Yours sincerely,Team City Avenue
by A verified traveler
Posted 12 Sep 2024
Excellent but the issue was AC
Comment from Hotel Management
2 Oct 2024 by Team City Avenue , Hotel Management
Dear Guest,Thank you for the feedback on your stay at the City Avenue Hotel.We very much appreciate your comments regarding your stay at the City Avenue Hotel . We are very happy to know that your stay with us was as memorable .We are glad that you find the place worth to stay and services delivered by the team members have matched up to your expectation .We hope to have the opportunity to serve you again in the not too distant future.Yours sincerely,Team City Avenue
