Ratings based on 455 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
Comment from Hotel Management
22 Nov 2024 by Centara Mirage Beach Resort Dubai, Hotel Management
Dear Khatoon, Warmest greetings from Centara Mirage Beach Resort Dubai!Thank you so much for taking the time to leave us a perfect 100% rating. We are thrilled you had such a positive experience with us. Our team works tirelessly to provide exceptional service and deliver a unique, Thai-inspired experience for all of our valued guests. It’s truly gratifying to know that you appreciated our family-friendly accommodations, diverse dining options, high-quality food, plentiful entertainment, clean surroundings, and the friendly and helpful service provided by our team. Receiving a 100% score from a distinguished guest like you is both encouraging and a testament to our commitment to excellence. We continuously strive to go above and beyond to ensure that every stay is not only satisfying but unforgettable. We look forward to welcoming you and your family back to the resort soon. With WarmRegards.Vikas Bhatia Quality Manager Centara Mirage Beach Resort Dubai!
by A verified traveler
Posted 19 Nov 2024
The staff were amazing
Comment from Hotel Management
20 Nov 2024 by Centara Mirage Beach Resort Dubai, Hotel Management
Dear Annette, Warmest greetings from Centara Mirage Beach Resort Dubai!Thank you so much for taking the time to leave us a perfect 100% rating. We are thrilled you had such a positive experience with us. Our team works tirelessly to provide exceptional service and deliver a unique, Thai-inspired experience for all of our valued guests. It’s truly gratifying to know that you appreciated our family-friendly accommodations, diverse dining options, high-quality food, plentiful entertainment, clean surroundings, and the friendly and helpful service provided by our team. Receiving a 100% score with the comment ''The staff were amazing!'' from a distinguished guest like you is both encouraging and a testament to our commitment to excellence. We continuously strive to go above and beyond to ensure that every stay is not only satisfying but unforgettable. We look forward to welcoming you and your family back to the resort soon. With WarmRegards.Vikas Bhatia Quality Manager Centara Mirage Beach Resort Dubai!
by A verified traveler
Posted 11 Nov 2024
Please!Please !Please have a microwave in the rooms since parents need it and room sizes are smaller
Comment from Hotel Management
11 Nov 2024 by Centara Mirage Beach Resort Dubai, Hotel Management
Dear arjun, Warmest Greetings from Centara Mirage Beach Resort, Thank you for choosing our resort and sharing your review on this platform. We aim to provide our valued guests with the highest quality services and a unique Thai-inspired experience. The upkeep of our facilities and the comfort of our guests are of utmost importance to us. We are committed to consistently upholding the highest standards of safety, room size, setup, and service excellence, in full compliance with Dubai Municipality’s regulations. We go above and beyond to ensure our guests have a satisfying, unforgettable, and relaxing stay. We truly appreciate your faith in us and are looking forward to an opportunity to serve you again. With Warm regards, Vikas Bhatia Quality Manager, Centara Mirage Beach Resort Dubai
by A verified traveler from Dubai
Posted 29 Oct 2024
Good
Comment from Hotel Management
29 Oct 2024 by Centara Mirage Beach Resort Dubai, Hotel Management
Dear Nerie Sol, Warmest greetings from Centara Mirage Beach Resort Dubai. Thank you for taking the time to leave an overall 100% rating on this page. We aim to deliver exceptional service and a distinctive Thai-inspired experience to our valued guests. We cherish your interactions with our family-friendly accommodation wide selection of dining options, food quality, plenty of entertainment options in clean surroundings, and helpful, pleasant staff. Getting a 100% score from one of our distinguished guests is always encouraging which is highly remarkable. We go above and beyond to ensure our guests have a satisfying, unforgettable, and relaxing stay. We hope to have you and your family visit us once more soon. With Kind regards, Vikas Bhatia, Quality Manager
by A verified traveler
Posted 19 Oct 2024
Comment from Hotel Management
20 Oct 2024 by Centara Mirage Beach Resort Dubai, Hotel Management
Dear Megan, Warmest greetings from Centara Mirage Beach Resort Dubai. Thank you for taking the time to leave an overall 100% rating on this page. We aim to deliver exceptional service and a distinctive Thai-inspired experience to our valued guests. We cherish your interactions with our family-friendly accommodation wide selection of dining options, food quality, plenty of entertainment options in clean surroundings, and helpful, pleasant staff. Getting a 100% score from one of our distinguished guests is always encouraging which is highly remarkable. We go above and beyond to ensure our guests have a satisfying, unforgettable, and relaxing stay. We hope to have you and your family visit us once more soon. With Kind regards, Vikas Bhatia, Quality Manager
by A verified traveler from Miami
Posted 17 Oct 2024
Very good
Comment from Hotel Management
17 Oct 2024 by Centara Mirage Beach Resort Dubai, Hotel Management
Dear Yamila, Warmest greetings from Centara Mirage Beach Resort Dubai. Thank you for taking the time to leave an overall 100% rating on this page. We aim to deliver exceptional service and a distinctive Thai-inspired experience to our valued guests. We cherish your interactions with our family-friendly accommodation wide selection of dining options, food quality, plenty of entertainment options in clean surroundings, and helpful, pleasant staff. Getting a 100% score from one of our distinguished guests is always encouraging & your compliment ''Very good.'' is highly remarkable. We go above and beyond to ensure our guests have a satisfying, unforgettable, and relaxing stay. We hope to have you and your family visit us once more soon. With Kind regards, Vikas Bhatia, Quality Manager
by A verified traveler
Posted 15 Oct 2024
Amazing hotel with helpful staff. Breakfast is ace! Kids absolutely loved the pools and lazy river. Perfect hotel for kids.
Comment from Hotel Management
15 Oct 2024 by Centara Mirage Beach Resort Dubai, Hotel Management
Dear Saima, Warmest greetings from Centara Mirage Beach Resort Dubai. Thank you for taking the time to leave an overall 100% rating on this page. We aim to deliver exceptional service and a distinctive Thai-inspired experience to our valued guests. We cherish your interactions with our family-friendly accommodation wide selection of dining options, food quality, plenty of entertainment options in clean surroundings, and helpful, pleasant staff. Getting a 100% score from one of our distinguished guests is always encouraging & your compliment ''Amazing hotel with helpful staff. Breakfast is ace! Kids absolutely loved the pools and lazy river. Perfect hotel for kids.'' is highly remarkable. We go above and beyond to ensure our guests have a satisfying, unforgettable, and relaxing stay. We hope to have you and your family visit us once more soon. With Kind regards, Vikas Bhatia, Quality Manager
by A verified traveler
Posted 14 Oct 2024
Comment from Hotel Management
14 Oct 2024 by Centara Mirage Beach Resort Dubai, Hotel Management
Dear Kirsty, Thank you for choosing Centara Mirage Beach Resort Dubai, We are nevertheless truly saddened that your experience did not meet the level of service that we strive to offer and are known for. Your review is precious to us, and we are naturally concerned about your dissatisfaction. We strive incredibly hard to make every guest experience enjoyable with exceeded expectations. To ensure that our guests have the best possible experience, our guest relations with duty managers in the lobby are always available to assist with any particular concerns/requests. It is saddening to know you did not have the opportunity to meet with them. By valuing our guests’ opinions, we work to ensure that our guests have the most comfortable stay possible. We look forward to welcoming you back whenever your travel needs bring you back to Dubai. Please let us know if we can assist with booking and arrangements. Our reservation team is always available to assist with any bookings if you have any queries. We wish for your well-being and prosperity. With Kind regards, Vikas Bhatia Quality Manager Centara Mirage Beach Resort Dubai
by A verified traveler
Posted 27 Sep 2024
I was not too happy with this stay. My 14 month old baby was playing by the pool, there was a shard of glass on the floor, I immediately removed him from the area as I did not feel it was safe enough for him.
The kids club was the reason I booked the holiday, the staff were friendly in the kids club- however there was not much to do there. Both my children would not have been able to spend more than 30 minutes there as the limited activities would not keep them entertained.
The lifts in the hotel were very fast to close and would notify if they were open with a sound or sometimes the light would not work, so we would have to wait quite some time.
In the restaurant, the service was poor, whenever we ordered a kids meal, the adult meals would come first and the kids meal halfway through, which wasn’t great for 2 hungry children. It ruined meal times for us.
On the 2nd night the room smelt like sewage, we could not understand why, we called concierge who arranged a technician to come and sort it out, this ruined our stay as the room smelt very bad. We could not open the balcony door to air the room out as it was not safe to do so with the kids. We were not offered a different room.
The high chairs were dirty each time we ate for a meal, I wiped them down before putting my 14 month old in. I didn’t mind, but it would have been easier if they were clean. Whenever we asked for drinks with our meals as we were half board, the drinks would come at the end of our meal. Not happy.
Comment from Hotel Management
28 Sep 2024 by Centara Mirage Beach Resort Dubai, Hotel Management
Dear Majedah, Thank you for choosing Centara Mirage Beach Resort Dubai, We are nevertheless truly saddened that your experience on the mentioned concern did not meet the level of service that we strive to offer and are known for. Your feedback is precious to us, and we are naturally concerned about your dissatisfaction. We strive incredibly hard to make every guest experience enjoyable with exceeded expectations. To ensure that our guests have the best possible experience, our specialized housekeeping team on each floor, our culinary & service team at all the outlets and our guest relations with duty managers in the lobby are always available to assist with any particular concerns/requests. Rest assured that our respective teams have been informed of your experiences for their future insight. By valuing our guests’ opinions, we work to ensure that our guests have the most comfortable stay possible. We look forward to welcoming you back whenever your travel needs bring you back to Dubai. Please let us know if we can assist with booking and arrangements. Our reservation team is always available to assist with any bookings if you have any queries. We wish for your well-being and prosperity. With Kind regards, Vikas Bhatia Quality Manager Centara Mirage Beach Resort Dubai
by A verified traveler
Posted 26 Sep 2024
The property was a new property, but done to a low standard. The room had a funny damp smell to it and I could see some mould coming in the corners.
The shower bath tub every time you stepped in it it felt like it was going to break.
Comment from Hotel Management
27 Sep 2024 by Centara Mirage Beach Resort Dubai, Hotel Management
Dear Ahmed, Thank you for choosing Centara Mirage Beach Resort Dubai, We are nevertheless truly saddened that your experience on the mentioned concern did not meet the level of service that we strive to offer and are known for. Your feedback is highly valuable to us, and we are naturally concerned about your dissatisfaction. We strive incredibly hard to make every guest experience enjoyable with exceeded expectations. To ensure that our guests have the best possible experience, our specialized housekeeping team on each floor and our guest relations with duty managers in the lobby are always available to assist with any particular concerns/requests. Rest assured that our respective teams have been informed of your experiences for their future insight. By valuing our guests’ opinions, we work to ensure that our guests have the most comfortable stay possible. We look forward to welcoming you back whenever your travel needs bring you back to Dubai - please let you know if we can assist with booking and arrangements. Our reservation team is always available for assistance with any bookings if you have any queries. We wish for your well-being and prosperity. With Kind regards, Vikas Bhatia Quality Manager Centara Mirage Beach Resort Dubai
