Ratings based on 269 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
20 Nov 2024 by sharon, Hotel Management
Good Morning Olivia,Thank you for your highly scored review.I am pleased that you enjoyed your stay and the use of the leisure facilities.We look forward to welcoming you when your travels next bring you back to the area.Kind regardsSharon
by A verified traveler
Posted 18 Nov 2024
Facilities in reception, room
and bar areas were excellent apart from tv kept switching itself off. Disappointingly slow service in the hotel restaurant when we had an evening meal. Breakfast was good though.
Bed also wasn’t made properly, sheets and pillows in same state as when we left the room earlier in the room, just duvet that been pulled up.
For the price paid, left with a feeling of disappointment.
Comment from Hotel Management
19 Nov 2024 by Sharon, Hotel Management
Good Morning Paul,Thank you for taking the time to let us know about your experience while staying with us. Your experience of the Delta Hotel by Marriott York is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I hope you choose to stay with us again when your travels bring you back to the area.Kind RegardsSharon
by A verified traveler
Posted 17 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Sharon, Hotel Management
Good Morning,Thank you for taking the time to review us.I am pleased that you enjoyed your stay and we look forward to welcoming you back when your travels next bring you back to the area.Kind regardsSharon
by A verified traveler
Posted 14 Nov 2024
Family room was great and we stayed on Halloween and our sons bed had Halloween chocolates waiting for him which was a nice extra little touch.
Comment from Hotel Management
15 Nov 2024 by Sharon, Hotel Management
Good Morning Jonathan,Thank you for your highly scored review.I am pleased that you enjoyed your stay over Halloween, and look forward to welcoming you back when your travels next bring you back to the area.Kind regardsSharon
by A verified traveler from Billingham
Posted 13 Nov 2024
Comment from Hotel Management
14 Nov 2024 by Sharon, Hotel Management
Good Morning Rebecca,Thank you for taking the time to let us know about your experience while staying with us. Your experience of the Delta Hotel by Marriott York is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I hope you choose to stay with us again when your travels bring you back to the area.Kind RegardsSharon
by A verified traveler
Posted 11 Nov 2024
Comment from Hotel Management
12 Nov 2024 by Jim, Hotel Management
Good morning Thank you for your highly scored review. We are delighted that you enjoyed your stay. We do hope that you will stay with us again in the not too distant future.Many thanksJimFront Desk Supervisor
by A verified traveler
Posted 4 Nov 2024
Hot tub , peaceful
Comment from Hotel Management
5 Nov 2024 by Jim, Hotel Management
Good morning Thank you for your highly scored review. We are delighted that you enjoyed your stay. We do hope that you will stay with us again in the not too distant future.Many thanksJimFront Desk Supervisor
by A verified traveler
Posted 27 Oct 2024
Great price and we got an upgrade which was nice. Used the leisure facilities and was very good. Very good choice for breakfast, the only downside was the evening meal which we felt was expensive for the steak as it was not very big. But that said I think we will be back
Comment from Hotel Management
28 Oct 2024 by Jim, Hotel Management
Good morning Thank you for your highly scored review. We are delighted that you enjoyed your stay. We do hope that you will stay with us again in the not too distant future.Many thanksJimFront Desk Supervisor
by A verified traveler
Posted 27 Oct 2024
It was an ok property not the 4 star hotel that we expected. The amenities were not great, the beds were hard and the hotel is in need of refurbishment. The breakfast was good and the staff were friendly. The room heating was not working and we had to use an oil radiator. Overall, not worth the price we paid.
Comment from Hotel Management
27 Oct 2024 by Jim, Hotel Management
Thank you for taking the time to provide feedback in regards to your recent stay with us. Whilst we are thankful for your kind comment about our staff, we are naturally disappointed that you did not enjoyed your stay in its entirety. We take all feedback seriously as look to continuously improve our standards and as such, this has been shared with the relevant department. I hope you choose to stay with us again when your travels bring you back to the area.Many thanksJimFront Desk Supervisor
by A verified traveler
Posted 21 Sep 2024
Comment from Hotel Management
22 Sep 2024 by Jim, Hotel Management
Good morning Thank you for your highly scored review. We are delighted that you enjoyed your stay. We do hope that you will stay with us again in the not too distant future.
