Ratings based on 107 Verified Reviews
3.7 Room cleanliness
3.5 Service & staff
3.7 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jan 2025
The hotel as hall was satisfactory standard! Staff in general were polite. I think they can benefit from a customer service awareness course as some of them was below standard specially on the bar area in our arrival it took the guy 45 minutes to get us 2 club sandwiches and when they eventually arrived the sandwich and the chips were called.
Comment from Hotel Management
2 Jan 2025 by Tamer Fouad, Hotel Management
Dear Mr. Medhat ,I would like to sincerely thank you for taking the time to share your experience with us. It is our pleasure to provide the best possible service to our guests. Best regards,Tamer Fouad,General Manager.
by A verified traveler
Posted 2 Nov 2024
I had a pleasant short stay at the Swiss Inn Pyramids. The location is convenient, especially if you’re looking to enjoy the surrounding golf courses and proximity to the pyramids. The rooms were clean and comfortable, and the staff was friendly and attentive. The resort offers a peaceful ambiance, ideal for a quick getaway. Highly recommend for a relaxing stay near Cairo’s historic sites.
Comment from Hotel Management
4 Nov 2024 by Tamer Fouad, Hotel Management
Dear Guest,We are truly heartened to receive your generous review. Thank you for letting us know how much you enjoyed it, we are especially pleased that you felt well-looked after. We look forward to having you with us again in the near future.Kind Regards,Tamer Fouad,General Manager.
by A verified traveler
Posted 20 Aug 2024
Had to change rooms twice with no resolution of malodorous stimulant fumes coming into room through walls, ceilings, floors, and AC vents causing unhealthy neuro & gastro symptoms including insomnia and lack of sleep. Missed seeing pyramid of Teti due to exhaustion.
Comment from Hotel Management
23 Aug 2024 by Tamer Fouad, Hotel Management
Dear Our Guest, Kindly be assured that the hotel management will take your comment into consideration. We look forward to having the opportunity to welcome you back to the hotel. Best Regards, Tamer Fouad, General general.
by A verified traveler
Bed bugs
Posted 30 Jun 2024 on HotelsI noticed a large hair and dust ball on the bed cover. Housekeeping changed sheets, it took 7 different sheets to find a proper new clean set. One bed was too lumpy to sleep on and the last night I got two large bed bug bites. Very upsetting
Comment from Hotel Management
8 Jul 2024 by Tamer Fouad, Hotel Management
Thank you for taking the time to leave a review, yet I am very sorry to hear that you haven't enjoyed your time with us.As for your comment, we will take it into consideration with our housekeeping services.Looking forward to having the opportunity to welcome you back to the hotel in the near future. Best regards, Tamer Fouad, General Manager.
by A verified traveler
Exceeded all expectations. Thank you
Posted 26 Feb 2024 on HotelsVery happy!
Comment from Hotel Management
6 Mar 2024 by Tamer Fouad, Hotel Management
Dear Our Guest,Thank you for choosing Swiss Inn Pyramids Golf Resort and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future.Kind Regards,Tamer FouadGeneral Manager
by A verified traveler
Posted 23 Jan 2024
Comment from Hotel Management
6 Mar 2024 by Tamer Fouad, Hotel Management
Dear Our Guest,Thank you for choosing Swiss Inn Pyramids Golf Resort and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future.Kind Regards,Tamer FouadGeneral Manager
by A verified traveler
Posted 3 May 2023
The Staff at our check in was not friendly. Everyone else was courteous and friendly. Staff at the Gold course were excellent. The housekeepers were superb. Dining was great.
Comment from Hotel Management
19 Feb 2024 by Tamer Fouad, Hotel Management
Dear Mr. Deulah,Thank you for choosing Swiss Inn Pyramids Golf Resort and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future.Kind Regards,Tamer FouadGeneral Manager
by A verified traveler
Posted 2 Sep 2022
Property is very good and clean
Comment from Hotel Management
19 Feb 2024 by Tamer Fouad, Hotel Management
Dear Ms. Tayseer,Thank you for choosing Swiss Inn Pyramids Golf Resort and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future.Kind Regards,Tamer FouadGeneral Manager
by A verified traveler
Posted 24 Jun 2022 on Hotels
Comment from Hotel Management
31 May 2024 by Tamer Fouad, Hotel Management
Thank you for the good rating of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
by A verified traveler
Was expecting more from a 5 star Hotel
Posted 16 Feb 2022 on HotelsThey should make sure the room is properly clean before guests check-in.
The toilet was disgusting when we arrived, like someone had used it and no cleaning after that!
Have video evidence but cannot upload here
Comment from Hotel Management
21 Feb 2022 by Dear Ms. Virginia,, Hotel Management
Thank you for taking the time to tell us about your experience at the Swiss Inn Pyramids Golf Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please be assured that your comments regarding these issues are under discussion and remedial action will be taken. Looking forward to having the opportunity to welcome you back to the hotel in the near future.
Sincerely,
Dina Barsom
Guest Relation Manager
