Ratings based on 990 Verified Reviews
3.8 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
There was blood on the curtains, bugs (cockroaches, possibly bed bugs), dirty carpet throughout, extension cords behind the bed, hair in the sink, door knob installed wrong in room so couldn’t close secondary door. DO NOT RECOMMEND.
Comment from Hotel Management
23 Nov 2024 by Mi, Hotel Management
Hello Megan,Thank you for taking time to provide us feed back. We are extremely sorry that your stay did not go as you planed. As you mentioned at the time of check out after 2nd day of the stay. we address this right away and wave off that charged. Our hskp manager confirmed that yes curtain has a stain but its not blood . Again please accept our sincere apologies for the inconvenient. Thank youHave a great day.
by A verified traveler from Saskatoon
Posted 22 Nov 2024
The television channel selection was poor. The lineup at the desk to check out was long , causing me to leave to make my appointment . A second person working would have helped speed up the amount of people trying to check out.
Comment from Hotel Management
23 Nov 2024 by Mi, Hotel Management
Hello Gordon,Thank you very much for taking time to provide us feed back. We are sorry about the wait at the desk. Have a great day.
by A verified traveler
Posted 22 Nov 2024
Great location for where I needed to go yo
Comment from Hotel Management
23 Nov 2024 by Mi, Hotel Management
Hello Conrad,Thank you very much for taking time to provide us feed back and ratings.
by A verified traveler
Posted 20 Nov 2024
The location is convenient and the room itself was very well maintained and quiet.
Comment from Hotel Management
23 Nov 2024 by Mi, Hotel Management
Hello Mr,Thank you very much for taking time to provide us excellent feed back and ratings. Have a great day.
by A verified traveler
Posted 17 Nov 2024
The cleanliness of the room and location of the inn itself is convenient.
Comment from Hotel Management
18 Nov 2024 by Mi, Hotel Management
Thank you for your feed back.
by A verified traveler
Posted 17 Nov 2024
Okay
Comment from Hotel Management
18 Nov 2024 by Mi, Hotel Management
Hello Anyi,Thank you very much for taking time to rate our hotel.Have a great day.
by A verified traveler
Posted 16 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Mi, Hotel Management
Hello Tony, Thank you very much for taking time to rate our hotel 5/5.
by A verified traveler
Posted 15 Nov 2024
The carpets in the rooms are dirty and should e changed,
Comment from Hotel Management
18 Nov 2024 by Mi, Hotel Management
Hello Charlene,Thank you very much for taking time to provide us feed back. I will take your comment to our management and we are staring our hotel renovation from December. Hopefully you will stay with us after, just to experience the renovated property, Again thank you for your feed back.Have a great day.Thank you.
by A verified traveler
Posted 15 Nov 2024
The parking had to pay no free parking
Comment from Hotel Management
18 Nov 2024 by Mi, Hotel Management
Hello Darcy,Thank you for taking time to rate our hotel 5/5. yes unfortunately in downtown we do not have our own parking. sorry about the inconvenient. Thank you for staying with us and have a great day.
by A verified traveler
Posted 12 Nov 2024
Property could sure use a refresh. Also pool area wasn’t stocked with towels on several occasions
Comment from Hotel Management
12 Nov 2024 by Mi, Hotel Management
Hello Nate,Thank you very much for taking time to provide us feed back. I am sorry for the inconvenient. we have spoke to our housekeeping team about the towels. Again, please accept my sincere apologies behalf of the entire hotel team.Thank you. Have a great day.
