Ratings based on 973 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Dec 2024
Room was not ready by 4:00. I had to continually check with the front desk until it was finally available. No help or alternative solution was offered.
by A verified traveler
Posted 15 Dec 2024
This is a big hotel with a lot of bustling activity. We saw the cutest families running around with PJ's on for the various Christmas attractions (pancakes with Santa, etc), groups of young dancers staying for dance competition, and folks ready to attend parties. If large crowds and activity everywhere aren't for you, then you should avoid this hotel.
We stayed here because of the proximity to the Enterprise Center. I give Union Station 5 stars for its location to this venue. It was an easy 2 block walk, and given the crowds entering and exiting, we felt safe walking in the late evening to and from. I also give 5 stars for friendly staff.
I deducted one star because of the loud party at the Aquarium. Sure, you can call me a Karen, but there was a wedding party (it looked like fun) with a thumping DJ going until 11:30 PM. There was absolutely no escaping the VERY loud music. At least we enjoyed all the songs. Just know, if your room overlooks the Aquarium, you are at risk for major sleep disturbance. I've never experienced this when staying at a hotel, something that even my white noise machine couldn't drown out. I'm guessing the risk of party noise would be much better in other areas of the hotel, like the clock tower.
I deducted another star for the toothpaste splatter in the bathroom. It was on the faucet, spigot, the wallpaper surrounding the sink, and the counter. This appeared to be more than just one bad cleaning. Other than that, the room appeared clean.
by A verified traveler from Columbia
Posted 12 Dec 2024
by A verified traveler
Posted 6 Dec 2024
Historical location has a unique connection to St. Louis, travel and architecture.
by A verified traveler
Posted 3 Dec 2024
by A verified traveler from Saint Louis
Posted 1 Dec 2024
by A verified traveler
Posted 30 Nov 2024
Beautiful room, grand hall, and koi pond. Exec lounge not stocked as expected made for the only disappointment.
by A verified traveler
Posted 26 Nov 2024
by A verified traveler
Posted 25 Nov 2024
We had a great stay!
by A verified traveler
Posted 22 Nov 2024
Lots to do
